This document outlines the guidelines and process for outward quality control checks at a pre-invoicing stage. It describes 7 key checks to perform including product details matching, physical condition, packaging integrity, and empty parcels. There are two potential outcomes - acceptance and rejection. Rejected items are logged and put in a rejection bin for supervisor review. The process map details error resolution steps like replacing items or canceling orders if replacements are not available. Metrics like incorrect shipments, damages, and empty parcels will be tracked before and after implementing outward quality control to measure the impact.
2. 2
Outward QC guidelines
Outward QC guidelines at pre-invoicing stage
1. Product match (name and model number)
2. Key attribute match using uniware screen
a) Brand name match
b) Size match
c) Color match (from picture)
d) Design match (from picture)
3. Physical damage
4. Brand packaging intact
5. Check for any tampering with seal
6. Dirt check / removal
7. Empty parcel (for non sealed)
3. 3
Outward QC process (Snapshot)
Situation 1:
Quality check
accepted
Situation 2:
Quality check Rejected
Pass the goods for
invoicing and follow
existing process
Fill ‘quality check reject
history’ excel
Put the rejected goods
in ‘rejection bin’
Supervisor to validate
the rejection in every 15
min
2. GRN Error
3. Damaged
4. Dirt / Stain
5. Empty parcel
1. Picking Error
Pick another piece & complete
order
Check inventory and correct
bar code through RTV
a. Mark piece as bad
inventory.
b. If another piece available,
fulfill the order.
c. Else cancel the order
Error type Error resolution
5. 5
QC reject history excel (to be filled by outward
QC checkers)
SN Rejection buckets
1 Brand name match
2 Product match (name and model)
3 Size match
4 Color match
5 Image match – design match
6 Physical damage
7 Brand packaging intact
8 Any seal tempering
9 Dirt check / removal
10 Empty parcel (for non sealed)
Error type
GRN error
Picking error
Damaged
Dirt / stain
Empty parcel
6. 6
Impact measurement methodology
Method I
Track IPS based on orders shipped on selected period (with suborder relationship)
Data to track on IPS
• WPD
• Only partial order received
• UWQ
• Physical damage in products
• Used product
Expect 50% reduction
8. 8
Outward QC - potential impact
Key issue categories
Type of Issues * Issue % Impact Remarks
Customer wants size change 26.36%
Unhappy with the quality 15.18% Damage, Dirty from warehouse
Faulty Product Delivered 14.66%
Wrong Product Delivered 12.86% 50%
Physical Damage in Product 11.22%
Damage in Warehouse, Non Branded
open and check
Do not want the product anymore 10.40%
Material Quality - Unhappy 2.47%
Used product delivered 1.73%
Only Partial order received 1.12% 50%
Request for return after TrustPay
expiry 1.04%
Manufacturing Defect - Unhappy 0.87%
Unhappy With Color - Unhappy 0.50%
Return seal products post
shipment 0.38%
Others 1.20%
No impact
Partial impact
Strong Impact
Note: *Based on May, June and July 2015 data
