This document discusses the evolution of shared services at Aircel. It notes that previously, the 23 circles were doing similar activities differently, with control gaps and inefficiencies. Aircel implemented standardized processes and clearly defined roles and responsibilities to mitigate risks and add value to the business. The shared services model expanded capabilities from transaction processing to include knowledge process outsourcing and centers of excellence while ensuring integrity of financial reporting through monitoring, automation, and compliance controls. Key learnings included taking a phased approach, rigorous handovers between teams, planning resources in advance, and maintaining quality and communication.

1. The evolution of Shared Services

2. Story @ Aircel
POD PROCESS
 23 Circles doing similar activities
differently
 Control gaps + Inefficiencies
 People over-dependence
 High degree of supervision / oversight
BusinessImpact
High
Low  Hypothetical barriers created by
different quarters
 Lack of control focus
POA PROCESS
 Standardized processes
 Process based accountability Fixed
 Clearly articulated roles and
responsibilities
 Risks Mitigated
 Value addition to Business
 “Don’t Give Up Quality for Speed” , Establish and monitor Key Success Factors

3. 3
Transaction Processing
E2E Process Capability
Knowledge Process
Outsourcing
BusinessImpact
Transaction
Capture
Operational
Accounting
GL
Accounting
Ledger
Close
Consolidation Management
Reporting
External
Reporting
From Capture to Community
• Establish credentials
• Leverage cost advantage
• Meet Service Level
Expectations
• Quality & Productivity
Impact
• E2E Ownership of key
processes
• Strong Internal Business
Partner
•Manage Strategic processes
requiring strong business
knowledge
• Cash flow models / underwriting
• Equity / financial research
• Business and market research
•Create Best Practices and
Centers of Excellence
•Create Innovation & Profit Impact
Capability
Adding business impact
as new capabilities are
added to the service
portfolio

4. 4
Ensuring Integrity of Financial Statements
Monitoring
Policy Compliance
Internal Checks
Control Self
Assessment
Automation
Standardization
Controls
&
Compliance
• Reconciliations - System &
Accounting
• Trend Analysis
• Completeness Testing
• Secondary Review
• Reduction of Manual Entries
• Minimizing hand-offs
• SOPs
• Metrics & Dashboards
• Process Based Organization
• GAAP Compliance
• Segregation of duties
• Control Testing
• Audit : Internal & Statutory

5. 5
Key Learnings
Execution
Planning
• Follow phased approach for Large projects
• Handover from Giver to Receiver MUST be rigorous
• SOP’s & Performance management dashboards
• It is critical to plan ahead of time
• Seek approvals for Resources
• Involve all stakeholders at planning stage
Communication
Quality • Instill Quality mindset from the start
• Reinforce through employee training
• Internal customer relationship management
• Reaching out and relationship building
• Keep close contact with the Business