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Digital Journey – KEY TAKEAWAYS

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Digital Journey – KEY TAKEAWAYS

Business
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1 Digital Journey KEY TAKEAWAYS CHANGE MANAGEMENT Manage it carefully with employees RETURN ON INVESTMENT Do not expect return from Day-1 & get stabilized this journey GOVERNANCE Keep Strong Governance and strong eye on budget SALE THIS JOURNEY Sale/Demonstrate this journey to your business PROCESS Strengthen the process first TEAM Built a separate team for digital journey BENCHMARKING Benchmark yourself with best Industry Practice CUSTOMER CENTRICITY Provide Solution keeping in mind Customer in Center

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Digital Journey – KEY TAKEAWAYS

  • 1. 1 Digital Journey KEY TAKEAWAYS CHANGE MANAGEMENT Manage it carefully with employees RETURN ON INVESTMENT Do not expect return from Day-1 & get stabilized this journey GOVERNANCE Keep Strong Governance and strong eye on budget SALE THIS JOURNEY Sale/Demonstrate this journey to your business PROCESS Strengthen the process first TEAM Built a separate team for digital journey BENCHMARKING Benchmark yourself with best Industry Practice CUSTOMER CENTRICITY Provide Solution keeping in mind Customer in Center