1. M-onitors, Disseminates and a
Spokesperson
A- Leader
N-egotiator
A- Figurehead
G-ood Liaison
E-nterpreneur
R-esource Allocator and Disturbance
Handler

3.  Conceptual skills
› The ability to analyze and diagnose a
situation and distinguish between cause and
effect.
 Human skills
› The ability to understand, alter, lead, and
control the behavior of other individuals and
groups.
 Technical skills
› The specific knowledge and techniques
required to perform an organizational role.

5. Managerial skills
 Technical skills
 Human skills
 Conceptual skills
 Design skills
 Analytical skills
 Administrative skills

6. Technical skills
Ability to use principles, tools,
techniques, procedures etc…
Top managers require least
technical skills
Supervisory managers require a
high degree of technical skills

7. Human skills
Ability to understand, motivate, lead
and work with other people

8. Conceptual skills
 Ability to understand relationship
between the organisation and its external
environment
“Ability to see the big picture”
Must crucial for managers at top level
Includes recognizing how the various units
of the organisation depend on one another
and how changes in one part affect all the
others

9. Design skills
Ability to design a workable as well as
practical solution to the problem in
the light of realities they face
Getting to the root of the problems
and recommending solutions

10. Analytical skills
Use of scientific techniques for solving
managerial problems

11. Administrative skills
Ability of getting the things done through
others by implementing the plans
Ability to communicate, cooperate and
coordinate with others to get the things
done .

12.  Self-assessment
 Sharp perception
 Responsive to the group’s needs
 Knowing the organization

13.  A good leader has an exemplary character
 A good leader is enthusiastic about their
work
 A good leader is confident
 A leader also needs to function in an
orderly and purposeful manner in situations
of uncertainty
 Good leaders are tolerant of ambiguity and
remain calm, composed and steadfast to
the main purpose
 A good leader is able to think analytically

14.  Vision
 Courage
 Integrity
 Humility
 Strategic Planning
 Focus
 Cooperation

15.  1. They Have a Positive Attitude
 2. They Know How to Manage Failure and Set Backs
 3. They Take Responsibility
 4. They Develop Those Around Them
 5. They Are Able to Delegate
 6. They Know How to Communicate
 7. They Exhibit Confidence
 8. They Use Their Intuition
 9. They Have a Sense of Humour
 10. They Show Commitment