my second assignment...CTQs, Specs & Defects

1. CTQs, Specs & Defects
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Gain from the Power of Lean Six Sigma – MOOC
By Nilakantasrinivasan
Assignment Submission of : _Sulaiman

2. Product or Service Selected :
Training of Candidates
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3. All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 3
CTQs
Specification
Limits
Defect Opportunities
Training
certificate is well
recognized
Conducive venue
with free ride from
the park
Training cost is
not expensive
Easy registration with
pick-up training
materials
Organizers link
trainees with
international bodies
Training is
between 8am
and 4pm daily
Training runs Mondays
through Thursdays for
3 weeks
Accommodation is
optional at $10 per day
per room
5 days notification for
re-scheduling of
training
Training cancellation
attract 50% charges
Training commence
outside scheduled time
Sudden change in
training venue
Non availability or untimely
available of training materials
Incompetent training
personnel
Faulty training
equipment/facilities

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