Razer Inc. is doing well in the gaming peripherals and laptop markets and has entered the gaming smartphone niche, but there have been complaints about customer support from customers and role uncertainty from employees. To address this, the company will have each employee meet with their manager and create training seminars for the customer support team to handle common problems and better meet expectations.
2. We are doing great!
• Leaders in the gaming peripherals market
• Biggest percentage of people who own two or more products
• Constant praise for our laptops
• Entered a new niche – gaming smartphones
3. One problem
• There have been complaints from both customers and employees
• Customers feel that sometimes our support team fails to live up to
expectations
• Employees sometimes are uncertain about their specific role and
responsibilities at the company
4. The solution
• Have each employee meet with their manager for 30 minutes.
• Create training seminars for the people in our customer support team,
addressing the most common problems people have
5. Thank you!
• Always available for clarification
• Please let me know what you think!
•rrvutov@student.fullsail.edu
