This document is a resume for Ronni B. Schwartz, who has over 16 years of experience in human resources and risk management at Bank of America and MBNA America. She has held several senior roles managing compliance, risk, staffing operations, and immigration programs. Her experience includes managing audits, implementing new systems, and leading major mergers and acquisitions. She also has a background in credit risk management, collections, and regulatory education.

1. RONNI B. SCHWARTZ
Maplewood, New Jersey • 302-388-2864 • rb.schwartz@comcast.net
A highly competent HR and risk management professional with solid credentials, experience, and people skills.
SUMMARY OF QUALIFICATIONS
 16 years+ of experience in human resources risk management with Bank of America and MBNA America
 Outstanding organizational, written and verbal communication skills
 Exceptional corporate training skills
 Demonstrated success managing and working in partnership with all levels of management
 Innovative and persistent problem solver with proven ability to improve processes
 Background in customer-facing lines of business
PROFESSIONAL EXPERIENCE
BANK OF AMERICA
Senior Vice President
Major roles and accomplishments include:
 Senior Business Control Manager – Staffing Operations February 2016 – Present
• Manage audit and testing responses for internal and external audits and testing, provide deliverables and
evidence of compliance. Includes planned and unannounced testing.
• Assist Staffing management team with proactively managing operational risk in the bank’s hiring process.
Consult with teams to address questions and help evaluate risks with the requirements of laws, regulations and
company policies. Includes identifying and escalating concerns promptly, creating and executing action plans to
balance business needs with risks.
• Monitor new laws and regulations impacting hiring; identify related risks and supervise action plans. Create
and facilitate education sessions to drive compliance.
• Risk and compliance leader for major Staffing initiative to transition from Taleo applicant tracking system to
Workday Recruiting tool. Consulted on risk related concerns, assisted with designing business requirements,
system configuration and reporting. Currently participating in testing of initial configuration of the system.
• Address executive level inquiries concerning Staffing processes.
 Senior Operational Risk Manager – Staffing Operations February 2006 – February 2016
• Managed U.S. work authorization which included ownership of the I-9 and E-Verify policy and U.S. immigration
program. Supervised the enterprise vendor manager for contracted I-9, E-Verify and immigration sponsorship
services. Maintained the relationship with immigration legal counsel, provided subject matter expertise for
Staffing and HR teams. Supervised RFP for I-9 and E-Verify services in 2014 (led the RFP twice previously).
Partnered with internal and external subject matter experts and counsel to understand operational risks of
potential immigration reform. Conducted ongoing training for Staffing and HR on I-9, E-Verify and Immigration.
• Co-managed an immigration improvement project with internal Global Mobility team to evaluate and
transform the program, including writing and conducting an RFP for global immigration services. Managed
relationship with law firm contracted for sponsorship services, provided subject matter expertise for Staffing
and HR team. Responsible for maintaining compliance with employer immigration requirements. Managed
action plans to comply with regulatory requirements and internally identified risks.
• Owned the Staffing Compliance Program including management and oversight of Staffing policies, procedures,
control plans and other documentation. Supervised the monitoring of Staffing risk metrics and dissemination
of monthly metric dashboard.
• Managed employees; included hiring and performance management.
• Served as the Staffing compliance leader for five major mergers and acquisitions. Managed projects to obtain
and assess I-9s and immigration sponsorship matters from acquired companies. Assisted with

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• background check components as well. Ensured transition to Bank of America hiring compliance model by
integrating purchased companies onto the Bank’s platforms for I-9s and background checks. Post-assessment,
managed recollection of I-9s for acquired employees as needed.
• Implemented the use of E-Verify, a federal employment verification tool. Designed processes and coordinated
training and communication for Staffing.
• Provided leadership in managing compliance and risk for EEO, OFCCP and ADA requirements.
 Risk Management Officer – Personnel and Education Divisions January 2000 – January 2006
MBNA America (acquired by Bank of America, January, 2006)
• Designed and managed all aspects of the self-audit program; audited new hire records, including I-9 forms,
interview documentation, disciplinary actions, resignations and dismissals to ensure compliance with company
policy and various federal laws.
• Targeted higher-risk teams and processes to reduce risks; traveled to all U.S. regional offices to conduct on-site
risk assessments. Conducted ongoing education based on results.
• Created and managed a Suspicious Activity Report process to ensure compliance with Bank Secrecy Act
requirements. Earned an internal award from the Compliance division.
• Managed the process for returned FBI fingerprint records for all new hires and vendors in the U.S. and
maintained compliance with FDIC standards which helped minimize risk and avoid fines.
• Managed a compliance analyst with intense focus on quality of results, accurate reporting.
• Facilitated division-wide regulatory education classes and tracked results annually.
• Administered the department’s information security program.
 Credit Compliance Manager April 1997 – January 2000
MBNA America
• Designed, coordinated and facilitated all regulatory education for the Credit division.
• Researched and provided expert responses to inquiries regarding compliance and customer issues.
• Acted as liaison during audits, including those conducted by federal regulators; achieved strong results.
• Managed all compliance education efforts for Credit, Fraud and Collection divisions (U.S. Card).
Additionally, held positions at MBNA America as Collection Representative, Senior Credit Analyst and Assistant
Credit Manager from July 1993- April 1997.
EDUCATION
Bachelor of Arts, Interpersonal and Organizational Communication with minor in Political Science, 1992
University of Delaware, Newark, Delaware
VOLUNTEER INVOLVEMENT
• Moms Demand Action member, Maplewood-South Orange, NJ (2016)
• Assisted with Board of Education election campaigns, Maplewood-South Orange NJ School District (2014-present)
• Jewish Learning Center Board, Congregation Beth El, South Orange, NJ (2015-present)
• Executive Board, Congregation Beth Shalom, Wilmington, Delaware (
• Board positions, including President, of the Young Jewish Adults of Delaware (1998-2005)
• Participated in elementary school mentoring (1995-2000)
• Junior Achievement consultant (1999)
• Province Director, Advisor and founding President of house corporation for Alpha Epsilon Phi sorority at the
University of Delaware (1993-1999)
• Big Sister for Big Brothers/Big Sisters of Delaware (1995-1996)
KEYWORDS
Business Control, Risk Management, Compliance, Corporate Educator, Human Resources, Audit, Work
Authorization, I-9s, E-Verify, Immigration

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REFERENCES AVAILABLE UPON REQUEST