Speaker: Samir Caus and Rasmus Frick, Netcentric Title: Holacracy at Netcentric - How we became a responsive organization Event: Holacracy - Experience first-hand self-organized working (Meetup on July 18th 2018 at Siemens in Munich)

1. Samir Čauš
Senior Solution
Architect
Rasmus Frick
Director Business
Consulting
Netcentric @ Holacracy Meetup
Munich 18.07.2018
Holacracy Coach
and Trainer
Holacracy Coach
and Trainer

2. Netcentric

3. Innovative and fast-growing
2012
Company founded in
Zurich, Switzerland,
Munich, Germany &
Barcelona, Spain
75 Employees
Office opened in
London
125 Employees
Transitionedfrom a
traditional to a
Responsive organization
235 Employees
Offices opened in
Berlin, Frankfurt &
Dresden, Germany
317 Employees
Offices opened in
Bucharest, Romania
400 Employees
Office opened in
Amsterdam,
Netherlands
2013
2014
2015
2016
2017
2020
strong growth
one companyNetcentric became
a Cognizant Digital
Business Unit
Adobe Global
Alliance Solution
Partner

4. Netcentric Locations
420+ Experts
Germany
Netherlands
Great Britain
Romania
Switzerland
Spain

5. A True Adobe Experience Cloud Expert
Specialized Adobe Global
Alliance Solution Partner
220+ Adobe Experience Cloud
expert certifications

6. Holacracy at Netcentric
Self-management Practice for Organizations
or our Operating System

8. Do we need managers to go from the
airport to an office in a foreign country?

9. How does an organization look like in
which everybody makes the right
decisions at the point where and when
they are needed?

10. No Hierarchy?
all decide all - Anarchy / Chaos
Flat Hierarchy?
a few decide all
Hierarchy of the Person?
Classic Top-Down Organization
Cross-functional Organization
Hierarchy of the Purpose
Holacracy - The Role decides

11. Why Holacracy …?
● Distribute and organize work in a flexible and agile way
● Preserve start-up spirit, transparency, quick and smart
decisions
● Build a scalable organizational framework
● Continue to try things out
● Matches our culture and helps us to get better everyday
§

12. A gap between how things are
and how they could be
Tension
A problem that should be fixed or
an opportunity to harness

13. The “Operating System” Holacracy
➜ Every circle has a purpose
➜ Every circle consists of clearly
defined roles and each role has
clear accountabilities
➜ This implies that each accountability
has a clear decision authority.
Decisions are done where the know
how is.
➜ Every circle gets its assignment
from the super circle
➜ Circles are self-organizing
Circle
Circle
Roles
Roles

14. https://app.glassfrog.com/organizations/561#

15. Tensions drive Everything
15 | 06/09/2016
DOING
WORK
in clear roles
DOING
WORK
in clear roles
SENSING
TENSIONS
as challenges or
opportunities
SENSING
TENSIONS
as challenges or
opportunitiesTACTICAL
MEETINGS
to sync and
triage next
actions
TACTICAL
MEETINGS
to sync and
triage next
actions
GOVERNANCE
MEETINGS
To clarifyand
improverole
structure
GOVERNANCE
MEETINGS
To clarifyand
improverole
structure
Stuff
comes in

16. Role
Accountability Accountability
Project Project Project
Action Action ActionAction Action
From Roles to Actions
Defined in
Governance
Expressed in
Tactical Meeting &
Operational Work

17. Does my role care?

19. Summary
holacracy.org

20. Things that support
Holacracy at Netcentric

21. Holacracy is »just« the frame …
● Core Values
● Transparent communication (intern and with the customer)
➜ Jira & Confluence (customers have access)
➜ Slack
● Pathways with Badge-System
● Everybody has at least one role: Netcentrico
● Bonusly as Micro Bonus System for direct and immediate feedback

22. Our Values - our core
Netcentric Values

23. The NC Badge System
Every badge has 4 Levels, which state how qualified a person is in the
explicit knowledge area
Theoretical
Knowledge
(has done first steps,
but needs guidance)
White Green Purple Black
Hands-on
Experience
(Delivers solid work
regarding the topic)
Expert
Level
(Educates others on
the topic)
True
Guru
(Known expert on
the topic)

24. About Bonus.ly
Micro reward system & peer-to-peer recognition program
Fostering culture of transparency, honesty, feedback
Individual performance & accomplishments appreciation
Using Bonus.ly since 02/2015

25. Cognizant

26. © 2018 Cognizant Digital 26
Cognizant Overview
3IDC FinTech Rankings Top
100, 2016
IDC FinTech Rankings Top
100, 2016
8 Fortune World’s Most
Admired Companies
Years in a row
Fortune World’s Most
Admired Companies
Years in a row
2
Forbes Fast Tech 25Forbes Fast Tech 25 18
Newsweek’s 2016 World
Green Rankings
Newsweek’s 2016 World
Green Rankings101
205Fortune 500Fortune 500
Forbes Global 2000Forbes Global 2000
529
Everest Group’s PEAK Matrix
Service Provider of the
YearTM for IT services, 2017
Everest Group’s PEAK Matrix
Service Provider of the
YearTM for IT services, 2017
Founded in 1994
(NASDAQ:
CTSH)
~261,200
employees*
35+ Regional sales &
Client relationship offices
336
Strategic Clients
42,800+
Projects in 40+ countries
Market Cap
>$36.23 Bn*
25% 10-year revenue CAGR
Revenue: $3.55 Bn for Q1 2017 (10.7% YOY); $13.49 Bn in FY 2016 (8.6% YOY)
Guidance: $14.56 - $14.84 Bn for FY 2017; $3.63 - $3.68 Bn for Q2 2017
Revenue (Q1 2017)
NA: 77.9%, Europe: 15.8%,
RoW: 6.4%
BFSI : 38.8%, Healthcare : 28.3%,
Products & Resources : 20.8%,
Communications, Media and
Technology : 12.1%
Digital: ~23% (FY 2016)
100+ Global
Delivery Centers
Headquarters
Teaneck, NJ

27. Successful integration
Accept differences
Learn from the small
Integration manager
Give integration time
Accept differences
Benefit from the big
Integration project

28. Thanks a lot for
your attention!
Any questions?