Rodney Puente is seeking to finish his Associate's Degree in GIS at Brookhaven College, where he has taken several GIS courses over the past two years. He has over 11 years of military experience and 3 years of experience working for the TSA. His resume also outlines over 5 years of experience providing technical support for telecommunications services. Puente is proficient in GIS software and has studied topics such as cartography, raster data, and web GIS applications.

1. RODNEY PUENTE
5545 King Dr.
The Colony, Texas 75056
Phone: (972) 977-2605
Email: TxsAirman2001@msn.com
OBJECTIVE: My main objective is to finish my Associate Degree at Brookhaven College; I have
only 1.5 semesters to go.
Quick Summary
I have over 11 years of military experience. Iam proficient in reading, comprehending and executing
Standard Operation Procedures placed by management. I have reviewed and completed reports and
records for superiors. I also have over 3 years with the Transportation Security Administration,
(Homeland Security), in dealing with the public during calm and stressful times.
I have over 5 years’ experience in FTTP and FTTN with FiOS and U-verse products. I have
conducted analysis and troubleshooting via telephone for customers' U-verse services, including
IPTV, DSL/Dial-up Internet access and VoIP services.
For the last 2 years I have been enrolled in the GIS program at Brookhaven under the guidance of
Scott Sires. Listed are the classes I have taken and what I have studied and ready to put to practical
application.
Concepts and Careers in Geographic Information Systems was an introduction to basic
Geographic Information Systems (GIS) operations, including file management and data transfer. I
studied about the ways in which GIS is used in different fields including business, government, and
scientific analysis.
Introduction to Geographic Information Systems (GIS) was an introduction to basic concepts
of vector GIS using several industry specific software programs including nomenclature of
cartography and geography.
Three Dimensional Analysis in Geographic Information Systems focused on the principles
and usage of three-dimensional (3-D) surfaces in Geographic Information Systems (GIS). I studied
how to prepare Triangulated Irregular Networks (TIN) and incorporate them into 3-D scenes for
enhanced data visualization.
Intermediate Geographic Information Systems (GIS) This course focused on the study of
spatial data structures and the display, manipulation, and analysis of geographic information. I had
studied the technical aspects involved in spatial data handling, analysis and modeling. Instructions
included theories and procedures associated with the implementation and management of GIS
projects. A variety of GIS software packages was used in the laboratory.

2. Special Topics in Cartography Topics address recently identified current events, skills, knowledge,
and/or attitudes and behaviors pertinent to the technology or occupation and relevant to the
professional development to my career.
Cartography and Geography in Geographical Information Systems (GIS) and Global
Positioning Systems was an introduction to the principles of cartography and geography.
Emphasis on global reference systems and the use of satellites for measurements and navigation.
Introduction to Raster-Based Geographic Information Systems (GIS) was an instruction in
GIS data sets including raster-based information such as images or photographs, acquisition of such
data, and processing and merging with vector data.
Geographic Information Systems (GIS) Applications was about the application of GIS
technology to real workplace applications from public and private sectors. I also completed lab and
field exercises of Global Positioning Systems (GPS).
Data Acquisition and Analysis in Geographic Information Systems (GIS) I studied the
management of geographic information, system life cycles, and costs and benefits. Topics included
demographic management and institutional issues such as data providers, data management,
combination of attribute and graphical data, information storage and access, Texas and national
standards for spatial data; and applications of GIS for demographic modeling and analysis.
GIS for Golf Course Management Emphasized on the maintenance and management of existing
golf courses. Includes instruction on GIS functionality as it relates to course support, planning,
ROI, mapping and interpretation. Introduced modeling concepts, automation of routines, data
development and golf course content specific spatial analysis. Incorporated field sensors and related
data collection techniques.
GIS for Municipalities Focused on the use of GIS technology within and for municipal entities.
Introduced the specific GIS applications used within municipal environments and in support of
municipal services. Discussed the evolution of GIS within these environments and explained
current trends. Included concepts of regional actions and resources as they affect local
municipalities.
Web-Served Geographic Information Systems (GIS) this delivered geographic data via the
Internet. Included composition of the map features distributed and introduction on the use of
markup languages to customize web-based Geographic Information Systems
Area of Expertise
 Strategic Planning • Employee Relations
 Scheduling & Prioritizing Work Flow • Conflict Resolution
 Personnel Supervision • Troubleshooting
 Performance Evaluations • Decision-Making
 Problem Solving • Computer Applications
 MS Office 2010-2013 • Telephone Etiquette

3.  Navigate and use the Internet with ease
Education
2012 thru Present Brookhaven Community College: Currently attending GIS Associates Program
3rd
semester
Skills that I have learned in this program include:
 Create maps and graphs, using GIS software and related equipment.
 Meet with users to define data needs, project requirements, required outputs, or to
develop applications.
 Conduct Research to locate and obtain existing databases.
 Gather, analyze, and integrate spatial data from staff and determine how best the
information can be displayed using GIS.
 Compile geographic data from a variety of sources including censuses, field observation,
satellite imagery, aerial photographs, and existing maps.
 Analyze spatial data for geographic statistics to incorporate into documents and reports.
 Design and update database, applying additional knowledge of spatial feature
representations.
 Enter new map data through use of a digitizer or by direct input of coordinate
information using the principles of cartography including coordinate systems, longitude,
latitude, elevation, topography, and map scales.
 Analyze geographic relationships among varying types of data.
 Prepare metadata and other documentation.
 All applications performed with ESRI ArcMap software, version 10.1
2001-2002 Northlake Community College - over 48 credit hours
1998 TAT Meteorological Technician’s Course, Kelly AFB, Texas - Certificate
1997 Basic and Advanced Individual Training Course, Ft. Sill, Oklahoma - Certificate
1989 First Line Supervisor Training Course, Kelly AFB, Texas - Certificate
1987 Security Specialty Course, Lackland AFB, Texas - 250 Hours - Certificate
1987 Basic and Advanced Individual Training Course, Lackland AFB, Texas – Certificate

4. Employment
Nebraska Furniture Mart
Security Officer
May 2014 to Present
Staff stationary security posts to assist customers and protect company assets.
 Remain present and visible at assigned area and maintain a constant state of awareness to
protect company property and staff.
 Greet all customers, visitors, and vendors.
 Patrol facilities and parking areas on foot and/or in vehicle.
 Rove through all areas of each store and the warehouse. Operate a company vehicle to
patrol parking areas.
 As required, verify delivery loads against manifest.
 Be alert to safety and security concerns, including staff members not using safety equipment,
equipment being operated improperly, unauthorized persons in restricted areas or in the
warehouses, display cabinets not secured, etc.
 Assist customers and staff with vehicle break-downs and lock-outs.
 Direct traffic during special events and heavy customer traffic. Enforce parking regulations.
Security ReconnaissanceTeam
February – May 2014
I provided security for a Hospital and standalone Emergency Department. I maintained a high level
of visibility for staff and patients. I often greeted patients and visitors as they entered the facilities.
My main duty is to protect people, property, information, and reputation. Many times I have
responded to security emergencies within the hospital or health care setting. I also helped people
into and out of their cars, received hospital deliveries at night, and escorted patients as needed. ON
a daily basis I made use of security monitoring systems to survey surrounding buildings and parking
lots.
Allied/Barton
June 2013 – November 2013
I provided security patrols using a company vehicle for an 80 acre site. I secured premises and
personnel by patrolling property, monitoring surveillanceequipment, inspecting buildings,
equipment, and access points; permitting entry. In a emergency I obtained help by sounding alarms.
I prevented losses and damage by reporting irregularities and informing violators of policy and
procedures. I routinely completed reports by recording observations, information, occurrences, and
surveillance activities. Iinterviewed witnessesand obtained signatures.
I routinely maintained environment by monitoring and setting building and equipment controls. I
ensured operation of equipment by completing preventive maintenance requirements by following
manufacturer's instructions. Icontributed to team effort by accomplishing related results as needed.

5. 2009-2011 Teleworld/AT&T U-verse
I Provided technical support for U-verse bundle and individual services including IPTV, internet and
Voice over IP services. Received in bound calls from field technicians and assisted them with trouble
shooting, activations of services, order inquiries, provisioning of services and line analysis on Fiber
to the Node (FTTN), Fiber to the Node Bonded Pair (FTTN-BP) and Fiber to the premise (FTTP)
accounts. Received inbound calls from customers and assisted with issues such as configuring
wireless and hardwired devices for internet access, TV and VoIP troubleshooting and assisted with a
dispatching a technician. Member of a highly specialized team that provided proactive advance
support for members who were experiencing chronic issues, assumed ownership of accounts,
contacted technicians, support groups and management. This particular position required a level of
skill that included the ability to multitask in a high level environment, time management and the
ability to meet deadlines projects, self-management, and ability to adapt and learn in an ever
changing environment and provide feedback to managers with resolution of the issues.
2008-2009 Telvista Customer Support Technical Advisor-Verizon
I provided technical support for Verizon FIOS triple play services, including Video, Internet and
Phone services. Received inbound calls to assist customers in configuring their TCP/IP settings,
setting up routers and wireless cards. Configured Windows XP, Vista and MAC network settings to
be able to connect to the internet. Provide tech support for Security Suite and basic computer
functions for optimization of data services. For video, assisted costumers in troubleshooting
common issues such as programming remote, rebooting their set top box, and verifying cable
connections from the wall and TV. Ask effective questions and gather information to determine
source of problem and customer needs. Log on and off customer care system and accessed account
files. Enter alpha and numeric data via computer keyboard into an automated system accurately.
Accurately capture all customer and issue related information in the proper database. Lead
customers through documented process of fixing Verizon’s Fios specific equipment and application
problems.
2007-2007 Novo One/GE Financial
Ensured delivery of excellent customer service through fast and accurate processing of orders,
communication, and coordinating with other departments to resolve inquiries. First point of
customer contact for general inquiries like pricing, products, scheduling, dispatching assistance, etc.
Build and maintain business relationships with clients by providing prompt and accurate service so
as to promote customer loyalty.

6. 2002-2006 Transportation Security Administration
Implement federal, agency and TSA procedures and processes to maximize the safety of aircraft,
passengers and crews through effective screening and checking of baggage and packages. Identify
potential dangers, respond to passenger inquiries and communicate extensively with passengers,
supervisors and managers to resolve issues. Prepare production reports for managers. On a daily
basis, selected and performs for temporary lead assignment responsible for training, monitoring,
coaching, scheduling, and evaluating baggage Screeners. Maintain inventory and supply.
Awards and Recognition
2006 Honorable Discharge United States Air Force Reserve
2002 Honorable Discharge United States Air Force
2000 Army Achievement Medal
2000 Honorable Discharge United States Army
1998 Order of the Wolf, National Training Center US Army
1994 Honorable Discharge United States Air Force
1990 National Defense Medal Desert Storm