1. Roderick Manalon Lagbas
Address: B9 L14 Atherton Dr. PPEV, Cainta, Rizal, Philippines, 1900
Contact no: +632 922 2980584; +632 906 346 5461
Email: rlagbas@yahoo.com.ph
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OBJECTIVE:
To be part of a dynamic organization that provides challenges, professional development and
career advancement.
WORK EXPERIENCES:
TRAINING FACILITATOR – New Hire Onboarding (Learning & Development [L&D])
IBM Learning & Development| Eastwood City, Libis, Quezon City | February 2015 – Present
• Facilitates 2-day training for newly hired employees (small to large groups)
• Schedules and invites Guest Speakers
• Coordinates with L&D management regarding schedule forecast
• Imparts knowledge to New Hires by defining goals and objectives of the training
• Discusses company’s overview, background and history
• Introduces resources and tools that will help New Hires to transition smoothly
• Discusses Compensation and Benefits
• Submits Roster to L&D Management – post-training
HR SERVICE ADMINISTRATOR – (Quality Analyst – Center Support)
IBM – Center Support | Eastwood City, Libis, Quezon City, Phils| May 2013 – Present
• Monitors, evaluates and documents the ‘End to End’ Processes done by Events
Manager (EM) and Learning Management System Support (LMSS) – (processes of
EM / LMSS listed below)
• Reviews processes & Analyzes data to provide feedback to ensure client goals are met
• Provides Shadowing and Process Coaching/Mentoring
• Creates Process Documentation and Reports to Operations (Ops)
• Provides Coaching / Feedback and Recommendation to Operations
• Collaborates across multiple tams for process improvements and standardization
TRAINING COORDINATOR & LEARNING MANAGEMENT SYSTEM (LMS) SUPPORT
IBM – Learning | Eastwood City, Libis, Quezon City, Phils| January 2012 – May 2013
A. TRAINING COORDINATOR (Events Manager [EM])
End-to-End process (Events Management) of Trainings from LMS to actual training
• Coordinates with BLMs and clients for forecast/scheduling of training events
• Coordinates with clients for Facilitator and Venue Booking (Internal resources)
• Coordinates with Vendors for ordering Training Materials, Catering,
• Coordinates with Vendors for External Venues and External Facilitators
• Coordinates with Vendors to raise and process a Purchase Order (PO)
• Coordinates and Schedules Guest Speakers
• Manages Booking Calendar Tool (create and update venue bookings; create and
update facilitator booking per request)
• Provides Completions to Learners who attended the training
• Creates Online Trainings via WebEx
• Manages SharePoint access to ensure learners comply with post-work requirements
• Ensures proper and timely close out of training events in the LMS

2. A.1 Training Coordinator Lead Support
• Serves as an escalation support for client calls regarding issues
• Provides Root Cause Analysis (RCA) for any valid misses / disputes
• Mitigates any escalations by providing RCA and process adjustments
• Provides inputs to improve end-to-end process of Training Management
• Oversees forecast scheduling of training events for the entire year
• Spearheads quality checking of forecast scheduling
• Reports to client when forecasted trainings will be “Go Live”
• Owns the process for client’s requests to develop a new project course that will be
an integration of several courses that will be included in their curriculum
A.2 Courses Management – Learning Consultant
• Coordinates with Business Learning Managers (BLM) regarding Course set-ups,
course requirements, attachments, learning materials and delivery types
• Coordinates Training Content Design and Materials Development
A.3 Creates Process Documentation and Process Flowchart
A.4 Facilitation and Training
A.5 Reports Specialist
B. LEARNING MANAGEMENT SYSTEM (LMS) ANALYST
• Provides Client Call Support and Email Correspondence with Operations, Clients and
Vendors relating to any concerns with the LMS.
• Performs Analysis of Course Request Forms (CRF) & Session Request Forms (SRF)
• Inputs Data in LMS based on submitted CRF/SRF:
a. Course / Session Creation
b. Student Administration
c. Reservations Management
d. Enrolments
e. Resource Management
f. Learning Completions
g. LMS Catalog Construction
BUSINESS UNIT SPECIALIST
IBM – Learning | Eastwood City, Libis, Quezon City, Phils| April 2010 – January 2012
A. Business Unit (BU) Specialist - Learning Management System (LMS)
• Performs Email Correspondence with Operations and Counterparts relating to any
concerns with the Course and Session Development in the LMS
• Provides LMS Support (Course/Session Development in LMS)
• Creates of Online Learning Questionnaires and Web-Based Training
• Inputs Data in LMS based on submitted CRF/SRF
a. Course and Session Creation
b. Student Administration (Enrolments to Completions)
c. Reservations Management
d. Resource Management
e. LMS Catalog Construction
• Generates Reports (Completions, Exceptions, Trainings)
• Performs Formatting and Analysis of reports
B. Learning Resource Network (LRN)-New Hire On-Boarding (NHOB) Specialist
• Performs Email Correspondence with Operations and US Counterparts relating to any
concerns with the NHOB Training sessions
• End-to-End Processes: Liaison > Reservations > Scheduling > Offering > Completions
a. Conference Line Reservation
b. Sessions Scheduling
c. Roster Management
d. Transcript Management
e. Tracking of NHOB Trainings
f. SharePoint Management

3. C. SAP - Succession Planning Support
• Performs Succession Report - Leadership Activity Report (LAR)
• Creates Succession Planning Reports (9-Box and Master Report)
• Manages Employee’s Profiles
TIER 2 – HOME NETWORKING SPECIALIST
TeleTech Corp (May 2006 – February 2010)
• 2nd
line technical support (basic and networked environments)
a. Performs Supervisor Call Support (Floor Walker)
b. Acts as Assistant Team Lead/Team Quality Analyst
c. Acts as Team’s Accent and Call-Handling Coach
SEMINARS and TRAININGS:
• Leadership Foundation Training
• Process Documentation - Reviewer and Approver (Certification)
• Portuguese (Language Development Program)
• Introduction to Coaching
• 8 Disciplines - Root Cause Analysis
• Solving Problems Using Critical and Creative Thinking
• Records Management
• Project Management for Non-Project Managers
• Presenting with a Purpose
• Effective Presentation Skills (101, 102 and 103)
RELEVANT SKILLS:
• Proficient in Word, Excel, Visio and PowerPoint
• Proficient in Lotus Notes, Saba, SharePoint, Doculink, BlueStar, Wing FTP Server
• Knowledgeable in Centra, Ariba, SAP, CITRIX, WebEx, SumTotal, QuestionMark, MTM
• Strong Communication Skills
• Strong Presentation Skills
• Customer Oriented and a Team Player
• Multi-tasking / Time Management
• Adaptability to Change
MILESTONES:
• Completion of Leadership Foundation Training
• Achieved a certification as a Reviewer/Approver of Process Documentation
• Completed a Portuguese Language Course under the company’s separate Language
Development Program without sacrificing the quality output of my current role
• Promoted to Learning Quality Analyst
• Single-handedly managed New Zealand (NZ) EM process transition – compressed
workforce from a 5-man team to a single practitioner (myself)
• Subject Matter Expert (SME – process owner) – NZ Events Management
• Back up to the Training Coordinator Lead (EM Lead)
• Mentored one Training Coordinator that led to her promotion
• Incurred account savings (equivalent to 1 employee) due to new roles acquisition
• Acquisition of a backup resource for the BU-Reports process
• Became the Team’s representative to transition the said process during acquisition of
the account by another provider
EDUCATIONAL ATTAINMENT
2001 – 2007 TERTIARY

4. Bachelor of Science in Computer Engineering
Polytechnic University of the Philippines, Sta. Mesa, Manila
*Character references available upon request