1. RobertaEvans
(256) 684-7386
jevans640@msn.com
1
Roberta Evans
244 Brian Drive: Ardmore, AL 35739
(256) 684-7386 jevans640@msn.com
OBJECTIVE: 1 of 4
I strive to obtain a position that will enable me to apply my skills and education. I will be an asset as I
work hard and preform the best job possible for my employer to promote opportunity for advancement
and growth.
DIPLOMA & SKILLS:
Diploma
 Commercial Art Diploma from Erie County Tech in Pennsylvania
 High School Diploma from
Seneca High School in Pennsylvania
 Many Achievement Awards for Excellent Academics and Art
Business
 Expert customer service
 Strong oral and written
communication
 Financial and credit management
 Staffing and hiring
 Character profiling
 Bookkeeping
 Training
 Scheduling
 Payroll
 Sales and advertising
 Property Management
 Employee services
Computer Hardware
 Computer maintenance
 Extensive DCAL
programming
 Expert Microsoft Suite
 Print shop
 Basic assembly
knowledge
 LAN/WAN
configuration
 Visual Basics
programming experience
 C++ basic programming
ability
Personal
 Learns new technology and
skills at an accelerated rate
 Strong personal and work
ethics
 Dedicated and loyal
employee
 Team player
 Company and brand loyalty
 Motivated self-starter
 Punctual
 Problem solving and
analysis
 Task oriented
 Focused and driven
 Strong organizational
proficiency

2. RobertaEvans
(256) 684-7386
jevans640@msn.com
2
EDUCATION: 2 of 4
9/2014-Present ITT Technical Institute Madison, AL
Pursuing an Associate of Science Degree in Network Systems Administration
Have completed five semesters GPA 3.7
Anticipated Graduation Date: September 2016
2006-2007 Kaplan College Online
Completed one year of coursework towards an Information Technology degree On Presidents List
Every SemesterGPA 3.8
1993-1994 The Art Institute at Pittsburgh Pittsburgh, PA
Completed some coursework towards a Commercial Art degree
WORK EXPERIENCE:
05/1990-07/1994 ARBY’S RESTAURANTS ERIE, PA
MULTIPLE POSITIONS
• CONFER WITHCUSTOMERS ASA FRONT COUNTER TEAM MEMBER. TAKING ORDERS CORRECTLY,
EFFICIENTLY, AND IN A TIMELY MANNER. GREET CUSTOMERS AND HANDLE ANY REQUESTS OR
COMPLAINTS IF ANY. HANDLE MONEY AND CREDIT CARD SALES, BALANCING SALES AT THE END OF SHIFT,
AND RECORD ALL SALES IN A DAILY REPORT.
• PREP COOK AT MULTIPLE LOCATIONS WHEREVER NEEDED. PREPARING FOOD, MAINTAININGFOOD
DEMANDS, ASSURING ALL HEALTH AND REGULATIONS ON FOOD WERE ACCURATELY COOKED TO PROPER
HEALTH CODES ANDHUMANSAFETY MEASURES, KEEPING A CLEAN WORKING ENVIRONMENTS TO ENSURE
THERE WASNEVER A HEALTH BOARD RATING ANYTHING LOWER THANA 97%. MAINTAININGA CLEAN
PREP AREA AFTER EVERY ORDER.
• BEING LOCATED ON ANINTERSTATE AT MOST LOCATIONS, THERE WERE MANYTIMES WHERE TWO
OR THREE BUSLOADS OF TRAVELERS WOULD ARRIVE AT THE SAMETIME. IT WASMYJOB (WHETHER ON
THE CASHIER OR COOK END) TO QUICKLY ANDEFFICIENTLY HANDLE LARGE GROUPS WITHEASE.

3. RobertaEvans
(256) 684-7386
jevans640@msn.com
3
3 OF 4
• OPENER AND CLOSER OF MULTIPLE LOCATIONS. INCLUDING RECORDING INVENTORY, ORDERING,
AND RECORD KEEPING OF ALL SUCH MATTERS.
• OPERATE AND MAINTAINALL EQUIPMENT, (OVENS, FRYERS, PREP AREAS,LOBBY, RESTROOMS,
FLOORS, SLICERS, MICROWAVES, ETC. IN A CLEAN ANDHEALTH BOARD REQUIRED CONDITION.
• MANAGING ANYEQUIPMENT, EMPLOYEE, SAFETY, AND OR SCHEDULING CONCERNS ANDCOMING
UP WITH SOLUTIONS.
04/1996-05/2014 Red Hanger Cleaners Huntsville, AL
08/2005-05/2015 Evans Plaza LLC Huntsville, AL
Owner
 Confer with customers by telephone or in person to provide information about products or
services, take or enter orders, cancel accounts, or obtain details of complaints;
 check to ensure that appropriate changes were made to resolve customers' problems;
 keep records of customer interactions or transactions, recording details of inquiries, complaints,
or comments, as well as actions taken; resolve customers' service or billing complaints by
performing activities such as exchanging merchandise, refunding money, or adjusting bills;
 complete contract forms, prepare change of address records, or issue service discontinuance
orders, using computers; refer unresolved customer grievances to designated departments for
further investigation;
 determine charges for services requested, collect deposits or payments, or arrange for billing;
contact customers to respond to inquiries or to notify them of claim investigation results or any
planned adjustments;

4. RobertaEvans
(256) 684-7386
jevans640@msn.com
4
4 of 4
 schedule appointments and maintain and update appointment calendars; hear and resolve
complaints from customers or the public;
 receive payment and record receipts for services; perform administrative support tasks, such as
proofreading, transcribing handwritten information, or operating calculators or computers to
work with pay records, invoices, balance sheets, or other documents; transmit information or
documents to customers, using computer, mail, or facsimile machine; analyze data to determine
answers to questions from customers or members of the public; collect, sort, distribute, or
prepare mail, messages, or courier deliveries
 draft leases and renew leases, advertise units for lease, set rental payments, collect and deposit
funds, property manager, answer concerns and repair reports, ensure work orders were handled
quickly and up to the tenants and city code, meet with any tenants for the growth of their
businesses
 property management and all it entailed
Thank you for your time and interest taken reviewing my resume.
I look forward to the future success and opportunity your company
represents. I would be happy to meet and discuss those
opportunities and hope to hear from you shortly.
Roberta Evans