3. About the Company: “North End Coffee Roster
is a single source for fresh roasted coffee in
Bangladesh. “North End Coffee” alludes to both
to our location in the North part of Dhaka and
our roots in the famous Italian- American “North
end Coffee” of Boston.
5. The coffee house will remain open from 9:00am till
11.00pm except Friday.
Besides tasting here customers can also take beans at
homes and there are arrangements to provide beans in
packets.
The manager and the workers were sent to Americas for
training. For this the coffee at this shop is served in an
environment matching with the American culture.
6. Transformational leader:
In North End Coffee shop, manager inspires their
employees to achieve remarkable results.
Manager is able to motivate employees to
perform above expectations and transcend their
self interest for the sake of the organization.
7. The manager of North End Coffee Shop can act
as a mentor to the employees.
As a experienced person he should share his
experience to the employees.
Listens the opinion of the employees about their
organizations maintenance and wellbeing.
Mentoring leadership roles:
8. The Four Styles of Leader Behavior-
Directive
Coaching
Supportive
Monitoring
9. Coaching
(High task/high relationship):
This leader uses greater-than-average amounts
of both task and relationship behaviors.
10. ‘High task and High Relationship' leadership
style:
Good quality
The customers attendance
Self –Service
Monthly profit of the Coffee Bean
Own made coffee bean
11. Implement some form of time recording
Improvement of planning
Manage Customer Expectations
12. We have learns a lot of theories about
Leadership. We also learn about the ways to
lead all the employees and manage the whole
organization properly
The leadership is very important for every
organization. It must have an effective leader.
So that they can lead all the employees
become very well in the organization and can
achieve it its goals.
