2. Warm up: What are they doing ?
They are talking on
the phone
3. Answer these questions:
1. Are there any times when you don’t pick
up the phone when it rings ?
2. Have you had problems getting through
to someone on the phone recently ?
3. Are there any reasons why you hang up
the phone in the middle of a call ?
4. Activity : Watch the video and
write down phrases
related to phone call
5.
6. Key :
hello -Hi - sorry – I have the wrong
–
How can I help you? – can I speak to…
She’s not at the desk now-
Can I leave a message please?-
I will cal back latter-
I’m sorry I can’t take a call for the
it’s …again - Thanks - hold
7. 1/Reading :
Task 1: The phrases below are common in
telephone conversation, who do you think say the
phrase ?
Write C for caller , B for receiver and B for both
8. 1. It’s Tim calling
2. Who’s calling
3. This is Diane
4. Can I speak to Maria, please?
5. Hold on a minute. Let me check
6. Is John there, please?
7. Call back later. OK?
8. Can I leave a message?
9. Speaking
10. Just a sec. I ‘ll get him
11. Who is this?
9. Read the sentences about phone calls. Match the
meanings to the phrasal verbs in bold.
1:I'm in a train station and it's very noisy
I can't hear a. answer the phone you
very well. Can you speak up?
2:Oh no! We're going through a tunnel
and you're starting to break up! I only
heard the first part of
what you said.
D : Your voice is on
and off again
10. 3: The phone's ringing. If he's
not busy, he'll pick it
4: If you get a wrong number,
just say you're sorry
a. answer the phone
b. end the call
11. 1/ Vocabulary: Match, then listen and
check your answers.
-On your papers-
1 - d
2 - f
3 - c
4 - e
5 - a
6 - b
