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Richard Chand
Livermore, CA 94550 § Phone # 925-872-4453
richardchand@outlook.com
www.linkedin.com/in/richardchand
Vice President of Stores, Centers / Regional Operations Director
Extensive career of success leading year-over-year growth for high-profile organizations
Accomplished, Innovative, versatile professional with demonstrated track record of leading successful business
operations. Proven aptitude in the retail, finance, and analytical financial spaces with executive leadership and business
development expertise. Proven refined capabilities in driving efficiency and productivity through evaluation of operational
systems, cost of acquisition of customer and implementation of process improvements. Repeated success identifying and
addressing subpar operations; developing and executing robust action plans to control costs, increase sales, and achieve
stakeholder satisfaction. Exemplary leadership skills and excels in financial growth with demanding increases in market
shares environments.
Highlights of Core Competencies and Subject Matter Expertise
• Strategic Business Planning
• Regulatory Safety & Compliance
• Market Growth & Store Expansion
• Analyze Market Growth Trends
• Profit and Revenue Optimization
• Continuous Process Improvement
• Data-Driven Decision-Maker
• Recruit Executive Leadership
• P&L, KPI and Financial report Mgmt.
• Mergers/Acquisitions, Financial Growth
• Business Acumen & Capital Gains
• Contract & Budgetary Development
Career Experience
Community Choice Financial Group, Livermore, CA
Provide executive-level leadership across multiple organizational functions.
Regional Vice President (02/2015 to Present)
Direct strategic planning efforts to execute and sustain effective operations resulting in improved customer satisfaction.
Coordinate cost effective budget development, forecasting, payroll, and resource allocation. Coordinate direct short-term
and long-term goals to successfully drive revenue growth. Deliver collaborative leadership style for team cohesiveness
and achievement of company objectives. Engage in talent acquisition, onboarding, and training of high caliber talent for
delivery of quality customer service and execution of best business practices for enhanced productivity. Collaborate in
marketing activities for business growth and retention. Completed business plan for funding of the merger and acquisition
of Budget Financial Company from start to finish finalizing the transaction, adding 120 financial centers into the region.
♦ Champion customer service and operational process improvement to initiatives focused on further developing
staff on customer expectations in alignment with survey results.
♦ Led the creation of establishment in increasing sales with improved efficiency and operating steering committees
to achieve consistency ROI and efficiency in organizational communications.
♦ Manage $5.5B operational budget to successfully attain above and beyond revenue and sales growth.
♦ Partner with Training and development leadership team in developing innovative training materials for effective
coaching and training of staff in general operations, process and key performance indicators. Assisted through
identification of novel applications for training materials.
♦ Devise and implement value proposition for targets customers and executive level vendors. Employ expertise to
negotiate and close deals.
Family Dollar Stores, Bakersfield, CA
Held full operational and fiscal accountability for over 250 stores operations spanning over 5 states in west.
Vice President of Stores Operations & Director of Stores – West (08/2011 to 02/2015)
Oversaw and managed general operations for the CA, NV, UT, CO, and OR regions including budget planning for business
growth. Directed location development and launches. Designed and delivered training for district leaders ensuring
knowledge development in sales, cultivating relationships, organizational financials, and effective leadership strategies.
Engaged in thorough market analysis to identify technology advances and resources needed to maintain competitive

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status and successfully sustain business growth. Reviewed and approved vendor contracts guidance with the objective of
maximizing growth and profitability. Ensured compliance with regulatory and organizational standards. Created,
communicated, and iterated value proposition for targets, customers, vendors, real estate managers for new sites and
their effectiveness and implementing renowned “best in class” re-marketing processes. Employed skills in strategic
product development, merchandising, market growth, data analysis of general expenses, and capital gain resulting in YTD
favorable variance.
♦ Achieved enhanced customer satisfaction by consolidating operational functions and financial reporting allowing
for leadership teams to focus on client needs.
♦ Administered a $15.5B operational budget successfully attaining significant decrease in expenses. Achieved
increase in sales by 26.3% in one year, and decreased annual expenses by $1.2M.
♦ Maintained employee safety prioritized resulting in no workplace injuries over tenure period for over 250
locations.
♦ Enhanced customer service strategies and achieved customer satisfaction scores of 92/100%.
♦ Received “Best Controllable Net Profit” award for 32.7% sustainable revenue improvement with $15.5B budget.
National Stores, Inc., San Diego & Southern Valley District, CA
Combined business acumen and data analytics to drive optimal district performance.
District Manager (11/2006 to 08/2011)
Completed active proponent in market research and analysis to align processes with trends that attain successful growth.
Collaborated and communicated with leadership team and staff to execute effective business operations. Developed high
performing teams while providing staff training and coaching for ongoing maintenance of competency.
♦ Achieved enhanced efficiency and revenue through in-depth review of processes and implementation of process
improvement initiatives.
♦ Overcame significant store deficit and attained 40% increase in sales. Grew gross margin over 67%.
♦ Cultivated successful business relationships with multidisciplinary teams for enhanced productivity and problem-
solving capability.
♦ Delivered ongoing monitoring expertise for key performance indicators and generated reports for key
stakeholders.
Additional Experience
General Manager § Sears Holding Corp
General Manager § Kohl’s Stores
General Manager § Target Stores
VP. Branch Manager § Fidelity Federal bank, Home Savings Bank, Washington Mutual
Education & Credentials
Bachelor of Arts in Business Management, West Coast University, Los Angeles, CA (1990 to 09/1992)
Bachelor of Arts in Finance, University of California, Los Angeles, CA (1989 to 08/1991)
Associates of Arts in Business, Santa Monica College, Santa Monica, CA (1988 to 04/1990)
Technical Expertise Skills
Microsoft Office Suite, Windows, MAC, iOS, QuickBooks, Yardi Staffing, Oracle, PeopleSoft, Scheduler,
ASSETS, ADP, Peachtree, Quicken, Social Media, Salesforce, MAP, SAP, Photoshop Illustrator, JDA, AS400,
Access, APIC, Open Sources Software, SQL, XML, XHTML, HTML