2. Human Relation
• Human - intellectual people
• Relation / Relationship - an abstraction
belonging to or characteristic of two entities
or parts together
• Human Relation – The way people interact
and behave toward each other
3. The 7 Habits of Highly Effective People
• Paradigm
– Model, a perception or understanding.
– Map on how to get somewhere
Example:
• Work on your behaviour – Try harder and work faster.
RESULT: You get nowhere faster.
• Change your attitude – Think positive and be happy.
RESULT – You are happy but still aren’t going to find
your destination.
• SOLUTION – YOU NEED THE CORRECT MAP!
4. • Paradigm shift is a change in the way you
perceive something.
• You can become aware of other people’s
perceptions by listening to their explanation
of their ‘map’. You may decide that you will
adopt their map, you may adopt parts of it or
you may disregard it completely, but unless
you consider that a better alternative
exists, you can never improve your map.
5.
6. • Principle is a natural law that governs human
growth and happiness.
– fairness, integrity, honesty, dignity, service, excelle
nce, potential, growth, patience, nurturance and
encouragement.
• These are guidelines for achievement.
• Principles are your landmarks that confirm
that you are on the right track and that you
have the correct map.
8. 7 Habits Paradigm
• The 7 habits paradigm - based on the concept of the
maturity. This is the natural law of growth, an
incremental, sequential progression to personal and
interpersonal effectiveness and is the cornerstone of
the seven habits
• There are 3 levels which are:
– Dependence – The concept that YOU take care of me. I
depend on you to survive and to achieve things.
– Independence – The concept that I can look after myself. I
rely solely on myself, I no longer need assistance.
– Interdependence – The concept that WE can do things.
That our talents and abilities combined create something
greater.
9.
10. Dependence to Independence
• Habit 1: Be Proactive
• Habit 2: Begin with an end in mind
• Habit 3: Put first things first
• Mastery of the 3 will help ourselves leading to
private victory and become more independent
11. Habit 1: Be Proactive
• Proactivity means that, as human beings, we
are responsible for our own lives.
• Our behaviour is a function of our decisions,
not our conditions.
• Proactivity is grounded in facing reality but
also understanding we have the power to
choose a positive response to our
circumstances
12. • Circle of Concern
– The things we are concerned
• Circle of Influence
– can really do something about
• Proactive people focuses on circle of influence
to be effective
• Reactive people focuses on circle of concern
that makes their influences shrink
13. Habit 2: Begin with an end in mind
• leadership what do I/we want to accomplish?
Second is management how can I best
accomplish it? Third is productivity doing it
• "Management is doing things right;
Leadership is doing the right things.“
• the ability to envision in your mind what you
cannot at present see with your eyes. It is
based on the principle that all things are
created twice.
14. Habit 3: Put first things first
• “Habit 1 I am the Programmer. Habit 2 Write
the Program. Habit 3 Execute the Program.”
• Important Vs. Urgent
• Quadrant I activities are urgent and important
called problems or crises. Focusing on
Quadrant I results in it getting bigger and
bigger until it dominates you.
15. • Quadrant III activities are urgent and not
important, and often misclassified as
Quadrant I.
• Quadrant IV is the escape Quadrant activities
that are not urgent and not important.
• Effective people stay out of Quadrants III and
IV because they aren't important. They shrink
Quadrant I down to size by spending more
time in Quadrant II.
16.
17. Independence to Interdependence
• Habit 4: Think Win Win
• Habit 5: Seek first to understand then to be
understood
• Habit 6: Synergy
• Mastery of 3 will lead ourselves towards
Public Victory and become enable of
interdependence
18. Habit 4: Think Win Win
• Win/Win People
– can seek mutual benefit in all human interactions.
Principle based behavior.
• Win/Lose The competitive paradigm:
– if I win, you lose. The leadership style is authoritarian.
In relationships, if both people aren't winning, both
are losing.
• Lose/Win The "Doormat" paradigm.
– The individual seeks strength from popularity based
on acceptance. The leadership style is permissiveness.
19. • Lose/Lose
– When people become obsessed with making the
other person lose, even at their own expense.
• Win
– Focusing solely on getting what one wants, regardless
of the needs of others.
• Win/Win or No Deal
– If we can't find a mutually beneficial solution, we
agree to disagree agreeably no deal. This approach is
most realistic at the beginning of a business
relationship or enterprise. In a continuing
relationship, it's no longer an option
20. Habit 5: Seek first to understand then
to be understood
• Unless we understand them, we can't help or
influence the situation
• Types of listening
– Ignoring – not listening to what you hear
– Pretending – not listening but responding
– Selective Hearing – listening to the part that you
want to hear
– Attentive Listening –listening to the words
21. • Types of responding
– Evaluate - Do we agree or not?
– Probing - Asking questions
– Advising - Giving advice based on our own
experiences
– Interpreting - Interpret their motives based on our
own
• Responding like those means that we listen
through our point of reference not theirs
22. • Empathic Listening – understanding what you
are listening through their paradigm
– 4 Stages:
• Mimic - Repeat what the other person said
• Rephrase - Rephrase their comments to show that
you've understood
• Reflect - Put their feelings into words for them
• Rephrase and Reflect - Combine steps 2 and 3
23. Please Listen
When I ask you to listen to me
And you start giving me advice,
You have not done what I asked.
When I ask you to listen to me
And you begin to tell me why I shouldn’t feel that way,
You are trampling on my feelings.
When I ask you to listen to me
And you feel you have to do something To solve my
problem,
You have failed me,
Strange as that may seem. Listen!
All I ask is that you listen.
Don’t talk or do – just hear me.
24. Habit 6: Synergy
• The interaction of two or more agents so that
their combined effect is greater than the sum
of their individual effects
• Valuing each other differences
25. Continuous Improvement
• Habit 7: Sharpen the Saw
– Production / Production Capability Balance
• In order for the actual Production to continue to grow
and to flow, Production Capability must never be
sacrificed, but instead must be constantly maintained
and nurtured.
– The Habit of Self Renewal
• Physical
• Emotional
• Mental
• Spiritual
