Ra inservice conflict ppt embed fonts
•Download as PPTX, PDF•
0 likes•227 views
Marquette University RA Inservice September 2016 Includes slides from Roompact regarding roommate agreements
Recommended
Recommended
More Related Content
Similar to Ra inservice conflict ppt embed fonts
Similar to Ra inservice conflict ppt embed fonts (20)
Recently uploaded
Recently uploaded (20)
Ra inservice conflict ppt embed fonts
- 4. Hi! I’m Wolfe. I’ll be your guide through this training about how to use the Roommate Agreements feature and utilize it in meetings and potential mediations.
- 5. Session Outcomes As a result of this session, participants will be able to… • Describe all of the components of a Roommate Agreement. • Teach and guide roommates though completing the Roommate Agreement. • Utilize a Roommate Agreement in a mediation or meeting.
- 6. Agenda • Why Roommate Agreements • Residents Complete Roommate Agreements • Viewing Roommate Agreements • Mediating Roommate Conflict • Review and Assess
- 7. First Let’s Discuss Why Roommate Agreements Are Important
- 8. You might be familiar with the roommate agreement in the popular TV show, The Big Bang Theory…
- 9. Meant to be comical, Sheldon and Leonard’s roommate agreement has a number of funny clauses…
- 10. Body Snatchers Clause: Leonard will help Sheldon destroy someone who they know that has been replaced by an alien pod. Unnamed Clause: Leonard will name Sheldon as his sidekick if Leonard obtains superpowers Friendship Clause: Sheldon will take Leonard swimming to Bill Gates' house should he ever be invited. Addendum J: When Sheldon showers second, any and all measures shall be taken to ensure an adequate supply of hot water. Unnamed Clause: Any changes in furnishings have to be approved by the furnishing committee (who is Sheldon) which meets on alternate years.
- 11. Roommate Agreements, however, serve a number of important functions… Ensure roommates discuss expectations and understand what’s important to one another. Help preempt potential conflicts before they occur. Provide staff with a tool to help in mediating conflict and making conflict about behaviors rather than individuals. Teach students negotiation and collaboration skills and how to clarify values and compromise.
- 12. The Roompact Software helps this process… But the staff member is still integral to… • Ensure residents take the process seriously—spending time discussing the agreement. • Discuss potential areas of conflict with residents that they may not have thought about. • Help residents understand the importance of this tool and the outcomes surrounding it.
- 13. Completing a Roommate Agreement What does the process look like to a resident?
- 14. RESIDENT VIEW Upon logging in for the first time, residents will receive a reminder that they need to complete their Roommate Agreement.
- 15. RESIDENT VIEW Residents can also access this reminder from the Incomplete Tasks tab from the Hub.
- 16. RESIDENT VIEW Residents can begin by using the Agreement Helper. They should complete this together.
- 17. RESIDENT VIEW The Agreement Helper guides the residents through the process question-by-question.
- 18. RESIDENT VIEW Although residents may skip any question, they will be prompted to answer why.
- 19. RESIDENT VIEW Once complete, residents can review, modify and sign their Agreement.
- 20. RESIDENT VIEW Residents can modify their answers or add custom categories unique to them!
- 21. RESIDENT VIEW To complete the process, residents can log into their individual accounts to sign.
- 22. RESIDENT VIEW Later on, at any point in the semester, roommates can propose changes to the agreement. Residents should always discuss this in person first. You can also use this as a tool when mediating conflicts.
- 23. RESIDENT VIEW Changes will be made on this screen. Residents can add or modify. Then they must sign the Agreement again.
- 25. The Search Bar… You can access Roommate Agreements by searching for a Resident or Room. OR
- 26. Access agreements by View Buildings → View Floor (depending on your level of access)
- 27. You will see an overall status indicator at the top of your Floor page.
- 28. Access agreements by View Buildings → View Floor (depending on your level of access) A “checked box” means the agreement is complete.
- 29. After accessing a room page, there is a tab for Roommate Agreement.
- 30. Here you can Review, Download, or Reset a Roommate Agreement.
- 32. Download to print or email as an attachment. TIP: If you’re sitting down with residents to do a mediation. You may want to print a copy so you can all review it together.
- 33. Reset can be used to unlock the Agreement. Residents will need to update/complete the Agreement again…
- 34. When you Reset the Agreement, you have the option to include a note that is emailed to the resident along with the notification. TIP: Successful staff members discuss this with the residents in-person before sending.
- 36. During the course of the school year, roommate conflicts will occur.The Roompact software complements with this process, but cannot replace person-to-person dialogue.
- 37. How can you leverage Roompact Software in mediating conflicts? •Meet with the roommates in-person. Print a copy of the Agreement to review. •Document issues in a Room Note (only viewable to staff) in case your supervisor receives a call from a parent or needs to access updates quickly. •Use the Alert Staff feature to notify relevant staff quickly.
- 38. Green means #good Yellow means #ok Red means #bad By default, all your rooms are visually represented as “#green, but they can be changed.
- 39. When a roommate conflict occurs (or any other issue arises) you can change the room status/color, and make a note of it in the system.
- 40. Remember to keep your comments brief, but with enough detail so others understand what is occurring. Be factual. Avoid giving opinions or making guesses.
- 41. The “Alert Staff” feature allows you to quickly message a staff member about a resident or room, even if you don’t know who the relevant contact is.
- 42. Name one of the important goals/functions of a Roommate Agreement? Question
- 43. 1. Ensure roommates discuss expectations. 2. Preempt conflicts 3. Teach skills like negotiation, values clarification, and compromise 4. Provide staff with a tool for mediation Answers
- 44. Can residents skip questions on the Roommate Agreement? Question
- 45. Yes, but they will be asked to provide a reason why. You should review these skipped questions with them. Answer
- 46. True or False. Roommate Agreements can be accomplished entirely online. Question
- 47. FALSE. Roommates completing it and discussing it in-person and reviewing the agreement with a staff member in-person is an important part of the process. Answer
- 49. Discuss: How should I prepare for the roommate agreement?
- 50. Preparation • Set up a time with all roommates • Review the agreement in advance • Send back edits in advance • Note any concerns you have seen • Write down questions and Notes • Concerns • confirmations
- 51. Discuss: How do I start the agreement conversation?
- 52. Start the conversation • Example: The agreement is just the beginning of the conversation. I want to help you be successful as roommates. In-person conversation is important so that I can be a support person to you.
- 54. Not a question of if but when
- 57. Hot • 3 situations create heat: • Controversial/Limited info • High Uncertainty • High Stakes • Emotional • Quick • Heat of the moment Cool • Pure task • Facts + reasoning • Deliberate • Careful • Self-regulated
- 58. IdentifyNatureofConflict Understand types of conflict Modelgoodcommunication OARS Skills Thoughtful statements Thoughtful questions Seek understanding Identifysharedgoals What is in common Overcome attribution errors Critical to creating trust Encouragedifficultconversations Authenticity Resilience Work to move through ideological differences
- 61. Fin.
Editor's Notes
- We suggest that in addition to displaying the presentation above, you also have your Roompact account open to provide examples throughout. Accessing your Roompact account • Please visit roompact.com • Staff has/will receive(d) credentials via email from Roompact. • Please note, residents will be prompted to change their password upon their first login
- All outcome are written in a measurable format and can be used in an training assessment.
- The search bar is located on top of your Homepage and allows you to navigate to any page that you need.
- Using your View Buildings button on your Toolbar, I’m going to show you how you can see an overview of your community. Suggestion for Presenter: minimize the presentation and toggle to the your Roompact account, and click View Building. Before overviewing the Institution Page, explain that each staff member’s access in Roompact is based on their role. For example, an RA will only see their Floor Page, and will not have access to other buildings. Suggestions for Presenter with Pro Staff audience: Describe the page structure and displayed metrics on the Institution page, then click onto a Building Page, and then onto a Floor Page. When on the Floor Page, you may wish to explain Room Statuses and how to review using the Floor Page.
- Hot and Cool Cognition Hot: Trigger emotional and quick response; act in heat of the moment Cool: Deliberate and careful; basis for self-regulation and self-control Conflict heats up in three situations: controversial or limited information, high uncertainty, high stakes Calm and cool: Pure task; can use facts and reasoning The only way out is through – productive conflict is accomplished by creating openness to share emotions and personal differences
- The only way out is through – productive conflict is accomplished by creating openness to share emotions and personal differences Identify Nature of Conflict Model good communication Identify shared goals Encourage difficult conversations