In today's turbulent times, safety & security is top of mind for everyone, including hotel guests and staff. Safety and security can become your competitive advantage! In this session we will introduce Patrol from Zendelity and explore why the time is right to prioritize safety and security for your hotel. We also look at how Patrol works to help ensure a safe and secure environment for guests and staff alike.

1. Patrol and Hospitality Industry
H o s p i t a l i t y S i m p l i f i e d
Z e n d e l i t y
www.Zendelity.com

2. Agenda
Introduce Patrol
The Opportunity: Why Now?
Patrol: How it works?
Patrol: A Functional Review

3. Meet the Challenge, Exceed Expectations
Patrol
Safety and Security
Monitor compliance, while improve the response time.
Minimize the Risk
Messenger
Guest and Staff Communications
Ensure that the right information is in the right person’s hands.
Avoid Miscommunications
Operations Hub
Operational Efficiency
Do more with less, perform in a consistent and efficient manner.
Reduce Inefficiency
Command Center

4. Command Center, Patrol
Checkpoint
“Service
Doors”
Checkpoint
“Pathways”
Checkpoint
“Tennis
Court”
Checkpoint
“Floors”
Checkpoint
“Pools”
Checkpoint
“Conference
Rooms”
The Initial Use Case:
Fire Patrol
• Place a QR Code or RFID Tag at each Checkpoint in the Fire Patrol Route.
• Monitor who Checked it and When.
• Detailed Reports to Demonstrate Compliance.

5. Guard Assigned and
Accepts/Starts Route
Alert
Guard Notified
of Next
Checkpoint
Event
Guard arrives at checkpoint &
scans QR Code, RFID chip to
identify status
Use Case: Fire Patrol
Event
Guard identifies an incident
• Route Paused
• Event Reported (description,
photo)
• Guard Resumes Route
Historical
Reporting
For reference as
required.
Alert
Real-time status
reported via text,
voice, email
Command Center, Patrol

6. Cruise/Hotel/Resort/Convention Center
• Reduce the risk of an incident, liabilities and
insurance rates with digital action plans and
adherence monitoring
• Eliminate missed checkpoints with automatic
notifications and status tracking
• Reduce response time with real-time monitoring,
alerts and incident reporting
• Simplify the reporting process with detailed reports.
Regulators/Insurance Providers
• Simplify verification of compliance and eliminate
the honor system with detailed reports
• Monitor adherence to requirements to reduce
the risk of an incident
• Reduced claims = reduce rates = competitive
advantage
It’s a Win/Win for Everyone!

7. The Challenge:
Reducing the Risk of an Incident is Complex
START
What needs to be
monitored to reduce the
risk of an insurance
claim?
Potential Point
of Failure
• Equipment
• Service Doors
• Secluded Areas
• Cabanas
• Bathrooms
• Maintenance
• Kitchen
• Etc.
Special
Requirements
• Cruise
• Golf
• Spa
• Fitness
• Conference
• Etc.
Regulation
• Fire Patrol
• Personal Safety
• Flooding
• Damage
• Etc.
A Complex List of Requirements for Different Day/Week/Month Timing

8. The Challenge: It’s Manual
Creates Opportunity for
Errors, Miscommunication
and Mistakes
How do you prove?
§ Who did it?
§ When they did it?
§ That they actually did it?
How do you ensure each step
was completed?
Are you confident you can
comply?
Log Book
Difficult to Prove
Compliance

9. The Opportunity:
Advancements in Technology
Smart Technology
Combine the Power of RFID and Mobile Phones to
Differentiate
Affordable
Purchase a tag for less
than $1.
Flexible
Place the tag in the smallest
location or object.
Options
Pick the tag format to support
the environment.
Trackable
Activate the tag
with a smart phone.
Improve the Efficiency and Effectiveness
of Your
Safety and Security Strategy

10. A Top Priority for Guests and Staff
A High Liability for the Hotel and Insurance Provider
Why Now?
Safety and Security
40% Fear Another
Major Attack
40% of the U.S. public says that the
ability of terrorists to launch another
major attack on the US is greater
than it was at 9/11.
Pew Research Center, Sept 7, 2016
11% Increase in
Violent Crimes
U.S. cities in 2016 saw an 11%
increase in violent crimes from the
year before.
Time , Jan 30, 2017

11. A Safety and Security Incident
Hits the Bottom Line with
Negative Reviews!
2016 Study by Cornel University
shows that revenue increases by
a factor of 39% if a hotel’s review
score increases one unit (say,
from 3.5 to 4.5 on TripAdvisor’s
5-point scale).
Time to Act!

12. Getting Started is Simple!
Define Checkpoints
What needs to be monitored to
accomplish our goal?
• Location
• Thing
Pick Technology
What type of tag is required for
the environment?
• QR Codes
• Free
• Double duty
• RFID
• Flexible options
• More secure
Plan the Route
What are we trying to
accomplish?
• Procedure
• Regulation
• Time of day/wk/mth/yr
Go!
It’s Simple
• Program route and check
points
• Install checkpoint tags
• Edit as required
Patrol

13. Create a Safe and Secure Environment
Monitor
Status in Real-time
Adherence to Plan
Alerts
Out of Adherence
Enforce Compliance
Communicate
Next Steps
Report Issues
Emergency
Report
Measure and Manage
Performance
Demonstrate Compliance
Empower Your Team with Patrol

14. Messenger Patrol Operations Hub
• Guest and Staff
Messaging
• Broadcast Messaging
• Campaign Messaging
• Operational Alerts
• Automate the
assignment and
communication of tasks
• Create and Assign Tasks/
Routes
• iOS Mobile Patrol App.
• Real-time Incident
Management
• Voice Prompts in 7 Languages
• PMS Integration
• API for Application Integration
• Historical Reporting
• Monitoring Dashboard
• Alerts (email, SMS, Voice, DECT)
Management Platform
Improve communications, safety, security and operational
efficiency. Deliver a superior guest experience.
Quality Assurance Program Professional Services
Command Center

15. QR Code/RFID Checkpoint
Creation
Creation of checkpoints made simple.
1. Create
2. Print
3. Deploy
u Eliminate the requirement for expensive
hardware per checkpoint
u Create checkpoint previously not
possible
Command Center, Patrol

16. Side Benefit!
Make the checkpoints work for you!
Patrol Checkpoints, Do Double Duty
1. Track & monitor safety and security
checkpoints
2. Used to share information with guests
• Upsell/cross sell services
• Hours of operation
• Specials

17. Command Center, Patrol
Web Based Route Creation
u Creation of routes made
simple.
• Define based on
business rules
• Drag and drop
checkpoints
• Edit as required

18. Command Center, Patrol
Real-time Incident Reports
Document incidents while running a route from the
Mobile Application.
1. Report.
2. Add incident details.
3. Add a photo if necessary.
4. Submit.
5. Return to route.
Report details along with any photos will be
available from the Patrol Web Management
interface.

19. Command Center, Patrol
Mobile Application
Route Execution
u Easily initiate patrol routes on a per
user level
1. Login
2. Select Route.
3. Follow checkpoint guidance.
4. Check-in by simply scanning QR
code at applicable checkpoint.
5. Report incidents, or declare
emergency as required.
6. Complete route.

20. Command Center, Patrol
Web Based Real-time
Monitoring
• Monitor routes currently in progress
from the web dashboard.
• Receive alerts via eMail, SMS, Phone
• Based on route status
• Emergency
• Overdue
• Paused
• Resumed
• Cancelled
• Complete

21. Command Center, Patrol
Web Based Historical Reporting
u Detailed route reports:
• Start/End
• Duration
• Checkpoints
• User
• Route status
• Individual checkpoints
u Filter reports
• Date
• Route
• User
• Anomalies

22. Patrol Alternate Solutions
Web Based Management
iOS Mobile Application
Dedicated hardware at Checkpoints
Portable QR/RFID Checkpoints
Real-time Monitoring
Incident Management
Save incident images
Historical reports
Backend notification framework
Command Center, Patrol

23. Enhancements Under Consideration
• Integration with the PBX, making the mobile
application an extension off the PBX to
eliminate the need for DECT phones
• GPS integration for location monitoring of
team members
• Emergency Action Planning with:
• Multidimensional digital action plans
• One step communication to team
members
The Future of Patrol, Let’s Define it Together!
Command Center, Patrol

24. A Trusted Supplier
• Royal Caribbean International
• Norwegian Cruise Line
• Dream Cruises
• Princess Cruises
• TUI Cruises
• P & O Cruises
• Crystal Cruises
• Seabourn Cruises
Committed to:
Deliver Technology that
Matters: Differentiate from the
competition & outperform.
Deliver Technology that is
Easy: Integrate simply, bridges the
gap with legacy systems and be cost
effective.
Deliver Technology with our
customers:
Innovative solutions that solve key
business challenges.
Command Center

25. Comments?
Requirements?
Next Steps?
Rebecca Wormleighton
VP, Sales and Marketing
Rebecca.Wormleighton@Zendelity.com
(613)884-3035