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The Contact Circle of Success
The Marketing Bug’s Contact
     Circle of Success
Collecting Contacts


• Bought Data

• Business Cards

• Google / Internet Search Engines

• Social Networking Sites

• Directories
Building & Maintaining a
    Database / Contact List


•   Adding contacts
•   Verifying details
•   Organising & cleaning lists
•   Categorising data
       •
       Source
       •
       Business type
       •
       Status
       •
       Relationship
• Ensuring that data is ready for campaigns
Creating & Distributing
     Campaigns


Consistent and concise messages / campaigns
      • Emails

      • Letters / flyers

      • Wall posts / tweets

      • Telephone introductions and follow ups

      • Blogging


                                        “I didn’t know
                                       you did that....”
Measuring Response Rates



     “You can only manage what you
             can measure...”
 •   How did you find out about us?”
 •   Campaign response mechanism
 •   Record and evaluate responses
 •   Organise and analyse existing customers
Creating and Maintaining A Strategy To
           Keep In Touch
Getting Marketing Done
Collecting Contacts
Collecting Contacts


How to grow your email contact list
•   Get into the habit of asking for addresses
     • Set targets

     • Incentivise yourself/others

•   Make connections on LinkedIn
•   Business cards
•   Business processes
Building & Maintaining a
Database / Contact List(s)


• Contact Name               46%
• Address                    91%
• Telephone / Fax / Mobile 90%

• Email Address              47%
• Web Address                38%
Becca’s 0 – 3 Strategy



• Everyone starts at 1

• Upgraded to 2 when interest is shown

• 3’s are committed

• 0’s It’s not for them / no interest
Creating & Distributing
     Campaigns
Getting Marketing Done

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Strategy To Keep In Touch

  • 1. The Contact Circle of Success
  • 2. The Marketing Bug’s Contact Circle of Success
  • 3. Collecting Contacts • Bought Data • Business Cards • Google / Internet Search Engines • Social Networking Sites • Directories
  • 4. Building & Maintaining a Database / Contact List • Adding contacts • Verifying details • Organising & cleaning lists • Categorising data • Source • Business type • Status • Relationship • Ensuring that data is ready for campaigns
  • 5. Creating & Distributing Campaigns Consistent and concise messages / campaigns • Emails • Letters / flyers • Wall posts / tweets • Telephone introductions and follow ups • Blogging “I didn’t know you did that....”
  • 6. Measuring Response Rates “You can only manage what you can measure...” • How did you find out about us?” • Campaign response mechanism • Record and evaluate responses • Organise and analyse existing customers
  • 7. Creating and Maintaining A Strategy To Keep In Touch
  • 10. Collecting Contacts How to grow your email contact list • Get into the habit of asking for addresses • Set targets • Incentivise yourself/others • Make connections on LinkedIn • Business cards • Business processes
  • 11. Building & Maintaining a Database / Contact List(s) • Contact Name 46% • Address 91% • Telephone / Fax / Mobile 90% • Email Address 47% • Web Address 38%
  • 12. Becca’s 0 – 3 Strategy • Everyone starts at 1 • Upgraded to 2 when interest is shown • 3’s are committed • 0’s It’s not for them / no interest