Made a Presentation on Riding & Handling Issue to show that every riding issue are not cause by the tyres but majority of them are caused by mechanical irregularities.

2. RIDE AND HANDLING
ISSUES
(Elaborate On The Ride And Handling Issues
And How To Handle It)
Presented by :
Ravi Kumar Singh
Meerut

3. INDEX
• Importance
• Flow of ride complaints
• Attend
• Common ride & handling issues
• Letter from customer
15-Jan-19 RIDE AND HANDLING ISSUES 3

4. IMPORTANCE
• To ensure the smooth ride
• Customer sensitive about safety and comfort
• Customer assumes ride issues are entirely
due to tyres
• Customer high expectations & awareness
• Different from other services
• Maximize the performance
• Satisfy the customer
15-Jan-19 RIDE AND HANDLING ISSUES 4

5. FLOW OF RIDE COMPLIANTS
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CUSTOMER
OED/MRF
RECEIVE/
RIDE
FIND
ISSUE
SOLUTION

6. PREPARATION FOR HANDLING
• Speak to the customer politely
• Information about customer & vehicle (impacts, driving,
accidents, repairs etc..)
• Servicing, alignment & balancing reports
• Not to give any conclusion/commitment
• Fix the date, time and duration
• Select the place near to T&S
• Other planning like road, tools etc
• Before going for ride test have to inspect the vehicle and tyres
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7. RIDE & HANDLING ISSUES
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VIBRATION NOISE
DRAG/PULL

8. VIBRATION CAUSE
• Rotating Parts
• Tyre
• Rim
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9. TYRE RELATED CAUSES
• Fitment
• Balancing
• Tyre rotation
• Wheel alignment
• Inflation
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10. NOISE
• The sound of the tread contacting the road
• The sound of air being compressed inside the
tread grooves
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11. NOISE
• Un even wear of tyres
• Pattern noise
• Road noise
• Poor uniformity vibration noise
• Rotating parts
• Under inflation/ Puncture
• Tyre aging
15-Jan-19 RIDE AND HANDLING ISSUES 11

12. HANDLING OF NOISE COMPLAINTS
• Fit tyres with similar pattern
• Proper alignment and balancing
• Check for uneven wear and rotate the tyres
inside out
• Proper inflation
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13. DRAG OR PULL ISSUE
• Diff. vehicle camber/toe/caster
• Difference in air pressure
• NSD difference of tyres
• Improper load distribution
• Loose springs
• Break binding
• Radial and bias on same axle
• Weak shock absorber on one side
15-Jan-19 RIDE AND HANDLING ISSUES 13

14. HANDLING OF DRAG/PULL
• Rotation of tyres regularly
• Matching overall diameter
• Same pattern on the axle
• Recommended inflation
• Proper seating of beads
• Correction of suspension system
• Alignment should be done for every 5000 km
15-Jan-19 RIDE AND HANDLING ISSUES 14

15. 15-Jan-19 RIDE AND HANDLING ISSUES 15