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Who We Are
OfficeYes.com is India’s premium office supplies company.
Founded in May 2012, we are a venture of Rocket Internet - the world’s most successful
ecommerce incubator.
We offer 700+ SKUs across 100+ categories to cover each and every of your office needs.
We serve over 3,000 satisfied business clients, including GE, Google, Vodafone, Tata
Communications, Canara HSBC, Boeing & more.
OfficeYes.com - A Professional Office Supplies Partner for Professional Companies
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OfficeYes is one of the only two
national players in the Office Supplies
market
We have our offices & warehouses in
Delhi, Mumbai, Bangalore and
Chennai.
We partner with Best Courier Services
to ensure timely and safe shipping.
Our partners include India’s best
courier companies such as FedEx,
Gati, and Blue Dart.
Pan India Delivery Model
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Our Sourcing Capabilities
OfficeYes has sourcing relationships across the
value chain with multiple channel partners
We source products directly from:
− Manufacturers
− OEMs
− Reputed authorized distributors
We leverage our scale to negotiate the best
rates with no compromise on quality
Being a Pan-India player, we source our
products regionally to ensure faster turn
around for clients
We also procure directly from international
markets like China & Malaysia
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We specialize in Basic Office Supplies and House Keeping Products.
1. Basic Office Supplies
Paper & Paper Products
Essential Office Supplies
Filing and Archives
Accessories and Organizers
Printer Cartridges & Toners
2. House Keeping Products/Facilities
Catering & Pantry
Cleaning & Janitorial
Computer Cleaning Supplies
Our Core Offerings
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Our Team
Our senior team comprises highly qualified individuals:
MBAs from IIM, Graduates from IITs & a range of other top institutions.
Professionals with experience at companies like Staples, Office Depot and BILT.
Diversity across regions with different cultures, languages & nationalities.
We’re a young, passionate team with a great track record
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We offer clients our custom-made “OY EXPRESS ESSENTIALS 500” –
A catalogue of 500 products which cover ~95% of the needs of businesses today.
30+ categories and 110+ sub-categories from a part of the catalogue:
Products include:
− Paper & Paper Products
− Pins
− Registers
− Files
− Markers & Highlighters
− Calculators
− Pens & Pencils
− Glue & Gums
− Tapes
− Staplers & Punches
− Whiteboards
We stock inventory for all these products and are ready to ship as soon as you order.
1. OfficeYes – Office Supplies Catalogue
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2. OfficeYes e-Procurement Platform
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Dedicated e-procurement platform will be created for all clients. It will have the complete
catalogue for each user
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• Quick & Simple Ordering Process – simple two-step ordering process for all users
• Highly Scalable – The site can support any number of users across all of your office locations
• Double Approval Mechanism – each user can be assigned an approver, to approve orders
before they are processed
• User-wise Budget Cap – the site allows budget cap per user, to keep your costs under
control. Users won’t be allowed to place orders if they exceed their budget
• MIS Reporting Feature – allows you to get complete MIS on the orders placed. MIS can be
customized as per your requirements
• Customized Invoicing – we can process payments by location/department/cost center.
• Flexible Payment Options – payment can be made via check, NEFT or credit card
• Smart Alerts – users are sent emails and sms’ to allow tracking of orders. Email alerts can
also be built in for approvers to track all pending orders.
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Key Features of the e-Procurement Platform
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Complete Customization of Ordering Platform for
Clients
Department #1
Location A Location B
Department #2
User
1
User
2
User
N
Order Approving
Manager
User
1
User
2
User
N
Order Approving
Manager
The platform will be
completely
customized as per
your requirements
User clusters can be
created by location/
department/ cost-
centre
Two-level approval
hierarchy
User budgets can be
fixed
Location A
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3. OfficeYes Ordering & Delivery Mechanism
User places an order
on the website
Microsite created by
OfficeYes – to have
list of standard
items with prices
User’s manager
approves the order
request
OfficeYes receives
the order for
processing
Request
Approved?
Order is processed
and delivered
The User &
Approver get an
email confirming the
order
At the end of the month, OfficeYes
raises invoice for the items
supplied – by location/cost
code/charge code
OfficeYes generates and furnishes
MIS report on a monthly basis
giving spend details by
location/cost code/charge code
No
Yes
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4. OfficeYes Escalation Matrix
Corporate Care Team
Personal
Relationship
Manager
Account Manager
Region Head
CEO
Level 1
Level 2
Level 3
Level 4
Level 5
Dedicated helpline for clients – to solve day-to-day
issues
Personal relationship manager will be the SPOC for
the account. To assist users in any issues they may
face
To be responsible for overall account management
Region head to overlook the account performance and
client delight
CEO is directly accessible for all important matters
We have a 5 level escalation matrix for all our clients
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Spend by cost code/location over last 3 monthsSpend by category over time
• Switch the following products to
achieve estimated Rs 4000 per
month:
• Replace Reynold with Cello
• Replace JKPaper with Natural
• Use the OfficeYes posters to Save
Paper, Avoid printing on printing
stations (estimated 5% drop in paper
to Rs. 1000
Spend per Admin/Month; # of Admins Cost Saving Recommendations
5. MIS Report Generated for All Clients
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Our Ethics & Values
Complete Transparency in All our Relationships
− We are a professional company and work with complete transparency in our all dealings
− We operate in compliance with all Prevention of Corrupt Practices policies of our clients
Service Excellence
− We strive to achieve client delight with every order that we process
− We are constantly learning & improving our processes to achieve 100% client satisfaction
Offering the Best Quality, Always
− We always provide the best quality products at the best prices
− There is no substitution of branded products with fakes like a local vendor
Fair Play
− We work as your “partner” not as your “vendor”
− From accurate invoicing to quality assurances, we promise fair play
Continuous Innovation
− Being a part of the world’s largest internet incubator, we are constantly adopting the latest
technologies and global best practices in our supply chain
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The OfficeYes Promise
Best Rates:
− We offer a best rates to all our clients.
− Our scale means we procure products directly from manufacturers and large order sizes
ensure value pricing
Guaranteed Next Day Delivery in Large Cities:
− Our warehouses are stocked and ready to deliver your orders within 24 hours
Robust Ordering Process via Our Free E-procurement Platform:
− We create a free customized procurement platform for each of our clients.
− The ordering system & processes are capable of delivery ecommerce scale of 5000 orders
per day at a 24 hour SLA
Cost Savings Every Quarter:
− OfficeYes generates MIS reports giving consumption by location, department, user
− Allows procurement managers to run a transparent system which can track and reduce
spends
Professionalism:
− We are not a local vendor, so we play fair.
− We provide our customers with accurate invoicing, no substitution of branded items with
Chinese fakes, monthly spend reports & MIS
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We have Successfully Overcome Problems Faced
by Organized Vendors..
Problem 1: Maintaining High Service Levels without Offering “Concierge Services”
− Exceptional service for clients is essential. However, offering concierge services is difficult to
maintain at low value orders with low margins
To maintain our service levels profitably, OfficeYes:
• Focuses on working with large corporate clients
• We offer clients a standardized ‘OfficeYes Master Catalogue’ which covers most of their business
requirements
• We believe offering exceptional service to clients on 95% of the orders is far more valuable than
offering customized services for one-off orders
Problem 2: Managing Long Working Capital Cycles With Low Margins
− Large credit cycles in a low margin mean managing working capital is critical
OfficeYes works with clients to automate invoicing; if required we also impose penalties for late
payments
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• We, at OfficeYes, have been able to successfully learn from the mistakes made by other players which
has allowed us to grow in a sustainable way
• Consequently, we are growing rapidly in the industry whereas big MNCs like Staples & Office Depot
have had to exit the market
• Giving below the problems which organized players face and how we have tackled them:
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Problem 3: Inability to Provide Quick & Exceptional Service
− Companies are not able to plan inventory properly due to non-standardized list of products
OfficeYes works on a fixed catalogue which is always we in stock in our warehouses. Inventory
is replenished regularly which allows us to offer excellent service.
Problem 4: Limited Use of Technology for Purchase & Payment Process
− Limited or no use of technology by other vendors means manual processing of orders,
inaccurate invoicing and no MIS reports to enable tracking of spends
OfficeYes has developed the technology to automate all your orders. In addition, we offer
paperless invoicing & delivery challans, and monthly MIS reports
Problem 5: Dominance of Local Vendors
− Limited product range, improper invoicing, incorrect pricing and spurious product quality
are some of the challenges faced by clients with local vendors
OfficeYes offers over 500+ SKUs which will take care of your every need. Being a professional
player, we ensure accurate centralized invoicing and quality guarantee for every product
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..and are Offering Exception Service to Clients
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Pan India Clients Key Clients in North India Key Clients in South India
Financial Services Financial Services Financial Services
GE Capital Future Generali L&T Finance
SBI Cards L&T Insurance IT/ITES
Canara HSBC Oriental Life Insurance L&T Finance Capgemini India
IT/ITES Apollo Munich Health Insurance Amazon India
Wipro Nomura India Technology
Cognizant Technology Solutions Telecom Nokia
Google India Vodafone Delhi/NCR Intel
IndiaMart Vodafone West UP Others
Groupon India Private Limited IT/ITES United Spirits
Industrials Nasscom JW Marriott Hotels
Thermofisher Convergys
Freescale Healthcare
Aviation Apollo Hospital
Boeing International Corporation India Fortis Hospital
Others Cipla
LiteBite Foods Education
Amway India Pvt Ltd. Career Launcher
Prometric Testing Solutions
Media
Times of India
Embassies & High Commissions
American Embassy School
Canadian High Commission
Australian High Commission
OfficeYes – List of Key Clients
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Client Name % Orders delivered within SLA
Oct-13 Nov-13
Vodafone Mobile Services Limited 90% 83%
L&T Finance NA 92%
CL Educate Ltd 94% 94%
GE Capital Business Process Management Services Private Limited 100% 88%
Apollo Munich Health Insurance Co. Ltd. 96% 91%
Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited 83% 92%
Thermo Fisher Scientific IndIa Pvt. Ltd. 89% 84%
JW Marriott 93% 88%
Australian high commission 93% 82%
Prometric Testing Pvt. Ltd. 80% 89%
Convergys India Services Pvt. Ltd. 80% NA
Amway India Enterprises Pvt. Ltd. 91% 89%
The table below gives the track record of OfficeYes’ delivery performance with some our key clients:
OfficeYes has consistently been providing excellent service to most of our
customers
OfficeYes – Delivery Performance
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What Our Clients Say About Us
“Thank you so much for meeting our deadlines and helping us get our required
customized product on time. Really appreciate all the efforts taken.”
- Dolly Rateshwar, Site Facilities Manager, Linkedin
“The quality of work completed by the team is consistently of a high quality that meets
our standards. We look forward to a continued successful relationship with your team and
would be comfortable recommending you to others.”
- Ajay Chaudhary, Convergys
“The quality was really good - we appreciate your effort of helping us out. Looking forward to
working with you ahead.”
- P Prashant, JWT
“ It was a pleasure to be associated with you and your company. Right from the quality, to delivery
on timelines was much appreciated by the entire HR and Management Team. On behalf of TBSS I
would like to thank you for the smooth delivery of the order.”
- Sandra Mollan, Assistant Manager - HR & Operations
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