3. BARRIERS TO COMMUNICATION
Physical or environmental barrier
Language barrier
Personal or socio psychological barrier
4. TACTFUL CONVERSATIONS
T = Think before you speak
A = Apologize quickly when you blunder
C = Converse, don’t compete
T = Time your comments
F = Focus on behavior – not personality
U = Uncover hidden feelings
L = Listen to feedback
5. WORKING TOGETHER
The success of an ORGANISATION/CLASSROOM is dependent upon the
people within it working well together
Internally
In teams
Across teams
Within and between and across each departments
Externally
With other department
With other students & co workers
6. THE ADVANTAGE
To gain real competitive advantage
through such relationships in the
long term is dependent upon your
level of interpersonal skills
7. A MATTER OF ATTITUDE
Confidence
Confidence
Go For It Let’s Both Win
Run Away Yes Boss
Let’s Trade
8. BUILDING RELATIONSHIP
Become genuinely interested in other
people
Call people by their names
Talk in terms of the other person’s
interest
Smile
Listen
9. 7 RULES OF INTERPERSONAL SKILLS
1. Be kind
2. Be aware of your effect on others
3. Emphasize the positive
4. Don’t assume you’ve been understood
5. Know when to shut up.
6. Don’t interrupt.
7. Don’t gossip.
