1. RAFAEL V. PALACIOS
327 E. GR OVEC EN T ER ST C OVI N A C A. 91723
626-803-8 26 8R V_ P AL AC I OS @Y A H O O. C O M
Proven professional with 30 yrs of Management Experience in a wide range of positions.
Uncompromising in providing the highest Quality, Service, and Consistency which translates into
successful operations of highly profitable businesses. Firm believer that we manage things and LEAD
PEOPLE. Searching for new challenge where all my skills can be utilized. I believe in being firm but fair.
Professional Experience
FACILITEC-WEST,
DIRECTOR OPERATIONS CA,AZ,NEV.JAN 2013-MAY 2016
REGIONAL OPERATIONS MANAGER CA, NEV OCT 2004-JAN 2013
BRANCH MANAGER SO. CAL SEP 2002-OCT 2004
 Responsible for all Operations of company, including Main Office and 7 branches in 3 States.
Ensured compliance with all Fed. and State Labor Laws, OSHA Compliance and Fire Safety
regulations. Ensured company manual was up to date with all new revisions.
 Led a team of 5 field managers and 6 supervisors to ensure all customers were compliant with
NFPA 96 regulations and all local fire safety laws. Ensured all customers were serviced timely
to eliminate any life/safety liabilities. Implemented processes to reduce injuries, accidents ,
control COG’s ,and manage profitability.
 Maintained P & L’s at or above industry levels. Over saw growth of company from 1.5 $ million
area in 2002 to over 3.8$ million. Was named Branch Manager of year in 2003 .Exceeded all
budget goals consistently.
 Worked with sales team to secure new contracts and accounts in a very competitive industry
while not compromising profitability or safety, and maintaining company standards and
policies.
 Implemented Safety programs to ensure consistency among employees in all 3 states and
maintaining company moral.
APPLEBEES BAR AND GRILL
ASSIST. GENERAL MANAGER JAN 2001- JULY 2002
 Ensured all company standards and policies were followed on a daily basis to ensure the best
dining experience possible thru quality and service. Responsible for all areas of location to
meet State Health, Food and Safety codes.
 Worked with KM’s to reduce food cost and maintained control of liquor costs. Controlled labor
and successfully reduced R & M costs by 50% thru maintenance program.
 Increased avg. ticket by 20% thru an effective training program of all servers with the emphasis
on friendly and efficient service.
TECATE GRILL,
DISTRICT MANAGER DEC 2000- DEC 2001
 Responsible for all Operations of company, Opening 3 locations in a 2 month period.
Responsible for all aspects of Units from construction checklists to hiring and training of
personnel, Oversaw all financial reporting.
 Ensured company was compliant with all Health Dept regulations and all Fed. and State Labor
Laws.
 Promoted Brand thru LSM to assist company growth to 5 locations within year..
RUBIOS BAJA GRILL
. GENERAL MANAGER JAN 2001- JULY 2002
 Responsible for all areas of operations of Restaurant. Successfully opened a new location
while in training. Ensured all company standards and policies were followed on a daily basis to
ensure the best dining experience possible thru quality and service.Responsible for all areas of
location to meet State Health Food and Safety codes.
 Successfully was a multi-unit manager while still maintaining all company standards
 Consistently exceeded all shoppers’ scores and company standards.

2. KOOKOOROO
GENERAL MANAGER AUG 1998 -JAN 2001
KITCHEN MANAGER JAN 1995-AUG 1998
 As General Manager was responsible for all operations of unit. Ensured location provided the
highest quality product and service.
 Responsible for all financial controls and report and compliance with all Health Dept Laws.
 Responsible for all hiring and training of staff
 Was part of store opening team which saw company grow from7 units to over 20
 Was one of first KM’s to work both BOH and FOH.
 As kitchen manager was Senior KM in charge of training new KM’s. Worked with NSO team
training new crews. Worked with Executive Chef assisting in test kitchen in R&D and product/
menu development, as well as assisting in developing more efficient and smaller locations.
 Responsible for all ordering, inventories and food cost controls.
 Responsible for all hiring and training of BOH staff.
LUCKY’S/ALBERTSONS
MEAT DEPT MANAGER JUNE 1983- NOV 1994
 Responsible for ensuring Dept was properly stocked and merchandise. Ensured all product in
Meat cases were of highest quality and freshness. Provided input on local store marketing
based on demographics which dictated cuts to be carried.
 Ensured dept was cleaned and sanitized to meet all Health codes. Responsible for all ordering
and inventories and that proper tares were taken to comply with dept of weights and measures.
 Maintained proper par levels to control waste and spoilage.
EDUCATION
ASSOCIATED TECHNICAL COLLEGE 1982-1983
EMERGENCY MEDICAL TECHNICIAN
ELA COLLEGE 1981-1982
VOLUNTEER
AYSO SOCCER COACH
AMERICAN LITTLE LEAGUE COACH
POP WARNER FOOTBALL COACH