RallyFwd Virtual Conference, December 4, 2019 "Using the 80/20 Rule to Create Moments That Matter" Presented by Chris Mulhall, VP Talent & Organizational Effectiveness, PointClickCare

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Using the 80/20 Rule
to Create Moments
That Matter
Chris Mulhall
VP Talent & Organizational Effectiveness,
PointClickCare
December 4, 2019

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How do you ensure
that you’re taking
advantage of the
most impactful
opportunities to
differentiate the
experience with
YOUR organization?
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ABOUT POINTCLICKCARE

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WHAT YOU’LL
LEARN
1. Applying the 80/20
principle to CX
2. Measuring the impact
3. From idea to
implementation
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HIGH-IMPACT CX

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How can we help
candidates to invest their
time preparing for success
on interview day
rather than focusing on
logistical or tactical
interview planning?
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Interview Preparation:
To help you be better prepared for your interview, please review the following:
● Review the Do's & Don'ts Infograph
● Watch our interview preparation video
● As you prepare for your interview, find out what candidates and employees
are saying about PointClickCare by visiting our Glassdoor page.
Parking Info:
We have 10 visitor parking locations on the west side of our entrance that could be
used. If there are none available, you can park in an adjacent lot.
Please confirm if this date/time still works for you and if you have any further
questions, please let me know.
We look forward to meeting you!
{{Your first name}}
PointClickCare

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FIT & TRANSPARENCY

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RESULTS & LESSONS
LEARNED

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RESULTS & LESSONS
LEARNED

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Three key metrics:
1. New hire turnover
rates
2. Employee brand
ambassadors
3. Recruiter efficiency

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MAKING IT HAPPEN
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PRO TIPS
1. What’s your 80/20?
2. Make decisions today to scale
tomorrow
3. Build your team of CX
advocates

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DIFFERENTIATE.

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CHRIS MULHALL
VP, Talent & Organizational
Effectiveness, PointClickCare
Thank You!
/chrismulhall1/
chris.mulhall@pointclickcare.com