1. University of Gdańsk
Business Process Management
Case study on the example of Tecfast Limited
Organization and Management Institute
under supervision of
PhD Dorota Jendza
Author: Rafal Klejnowski
2015

2. 1. Desription of the company
Tecfast Limited
Constructing a better tomorrow, together, today
Tecfast are a long established business, priding itself on its continuous delivery of timely and high
quality services. Also company leads fully accredited multi-disciplined construction company delivering
commercial and domestic projects across greater London and the Home Counties.
Delivering specialist Services Including:
 New Build projects from Inception to completion
 Underpinning
 Housing Refurbishment
 High Rise Block Refurbishment
 Sound Proofing
 Fire Protection Systems
 Decent Home Packages
 Damp Treatment
 Commercial and Domestic Electrical installations
 Photovoltaic Panels
 CCTV and Alarm Systems
 Electrical Testing
 Plumbing and Heating
 Gas Installations
 Pitched roofs including construction
 Flat roof systems
 Disabled Adaptations
General builders work, demolition, enabling works, surveys, tiling, brickwork, SOR/CER work,
water management, plastering, rendering, painting & decorations, roofing, steel and metal work, metal fire-
doors, anti- graffiti coatings, tactile replacement, vitreous enamel and Polvision wall & ceiling cladding.
Affiliations:
 Gas Safe
 NICEIC
 Safe Contractor
 RoSPA
The Tecfast service is personalised, transparent, and guaranteed with many benefits including
increased control, timeliness and efficiency. Every aspect of your framework is compliant and managed to
utmost efficiency and extremely high standard of service.
All of Tecfast employees are CSCS accredited. With a high percentage have been CRB checked.
The Tecfast provides a high-quality service, accurately meet Client objectives in terms of quality,
budget and timescales, whilst maintaining traditional values of honesty, integrity and professionalism.
Accreditations:
 Approved Installer Casoline MF Gyproc Soundproofing System
 Approved Installer Delta Membranes Damp proofing
 Approved Installer Polyvision Fire proofing
 Approved Installer Altro Flooring
 Approved Installer Amtico Flooring
 Approved Installer Polyfor Flooring

3.  Approved Installer AKW - Medicare equipment
Company has partneship with Local Authorities, Housing Trusts and National Constructors.
Recent undertaken contracts on behalf of Lovell, Keepmoat Apollo, Mears, Durkan, Lakehouse,
construction projects for Barrett Homes, Family Mosaic, Genesis, Guinness Trust, and local authorities;
including Tower hamlets, Newham, Hackney, Watford, Slough, Enfield and Havering. Tecfast have
completed works on schools in Tower Hamlets in conjunction with the Education Authority.
They have built theirself reputation on delivering a high standard of works within budget and on-time
whilst retaining the core values of our customers, and have many case studies and testimonials from
previous and current customers.
Tecfast RD (rail division) was conceived and developed to expand on the successful growth of
Tecfast Ltd, but within the rail industry. Bringing years of experience to the underground environment
specializing in "Within Program" and "Within Budget". Tecfast RD has amalgamated a cohesive team of
professional management and fully trained craftsmen, who have been involved in the rail sector for many
years, not only as contractors but also as specialist consultants giving an understanding and realization of
both administration procedures and engineering standards required in the delivery of a project.
The company is focused on its approach of realizing excellence and meeting the ever-changing
challenge of the rail industry, through its technical competence, safety awareness and continual training1
.
2. Characteristics of the selected process
Description of the process of modernization of social housing (the primary process). Table 1 shows the
processes implemented in the company Tecfast Limited and their distribution. Parts of the process have been
determined to show above process:
1) Target process– modernization of social housing
2) Inputs:
 Work plan
 Construction documentation (projects, drawings, raports)
 Material resources
 Human resources
 Tools
3) Outputs:
 Reports of steps completed work
 Photographic documentation
 Excess of material resources
4) Person responsible for the process – Executive direktor of the group
5) Monitoring:
 Monitoring methods: Photographic documentation, Reports of steps completed work
 Criteria:
a) delays
b) finishing quality (standards)
 indicators (proposed):
a)
𝑛𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑑𝑤𝑒𝑙𝑙𝑖𝑛𝑔𝑠 𝑐𝑜𝑚𝑝𝑙𝑒𝑡𝑒𝑑 𝑎𝑡 𝑎 𝑙𝑎𝑡𝑒𝑟 𝑑𝑎𝑡𝑒
𝑎𝑙𝑙 𝑐𝑜𝑚𝑝𝑙𝑒𝑡𝑒𝑑 𝑑𝑤𝑒𝑙𝑙𝑖𝑛𝑔𝑠
=
b)
1
www.tecfast.co.uk

4. 𝑛𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑑𝑎𝑦𝑠 𝑜𝑓 𝑑𝑒𝑙𝑎𝑦 𝑓𝑜𝑟 1 𝑎𝑝𝑎𝑟𝑡𝑒𝑚𝑒𝑛𝑡
𝑒𝑠𝑡𝑖𝑚𝑎𝑡𝑒𝑑 𝑡𝑖𝑚𝑒 𝑡𝑜 𝑓𝑖𝑛𝑖𝑠ℎ 𝑡ℎ𝑒 𝑎𝑝𝑎𝑟𝑡𝑚𝑒𝑛𝑡
=
Schedule 1. Implemented processes
Management processes Auxiliary processes Basic processes
 supporting auxiliary
and fundamental
processes
 planning, supervising,
controlling
 preparation, and the
transfer of decision-
making
 monitoring the
implementation of the
decision
 supervision over the
other processes
 development of the
company for the
management and
maintenance
 planning policies and
strategy of the company
 material resource
planning and business
 • providing resources
and information
 measurement and
analysis activities
 Human Resource
Management
 Administration,
 IT services,
 market research
 internal logistics.
 modernization of social
housing
Source: own elaboration based on the research
3. Process maping
The process maping is a graphical presentation of the process.
Drawing 1. Map of the process on the example of the modernization of social housing in the company Tecfast
Limited.
Project management company
Executive director of the group
Group manager specialists
Specialists group
Executive group
Participants in the process
The modernization process of social dwellings
The term of the plan and the
transfer of work
Transmission of information
the executive group
Identyfying the necessary
resource and tools
Disposition tasks for the
executive group
Initiate a work Problem
Solution of the problem Problem
Yes
Solution of the problem
Yes
Completion of the work of
executive group
No
No
Provide information for a
group of specialists
Disposition tasks for the
specialists group
Initiate a work Ending worksProblem No
Yes
No
Reception work

5. Source: own elaboration based on the research
The mapping process leads to standardize activities taking place in the company, their efficiency and
effectiveness in the implementation of the primary process - the whole project performed by Tecfast
Limited. Process mapping has many benefits, among other things:
 employee-friendly way of describing the sequence of their activities,
 symbols used during the construction process maps are standard, so they are known in many
countries, which is to facilitate communication between different organizations from different parts
of the world,
 the ability to compare their own processes and those of other undertakings,
 identify key actions in the process and precise definition of inputs and resources needed at the input
and the output of the expected results of the process,
 quick troubleshooting and employees responsible for them using process maps,
 easy to identify unnecessary activities that do not add value, and at the same time generate costs2
.
2
Lecture of prof. Piotr Grajewski, University of Gdansk, 2014, Business Process Management