Name : Matt Quinn
Home Address : 6 MacDonald Avenue
East Kilbride, G74 4SN
Tel. No. Mobile 07885 250430
Home 01355 220366
Previous position Lead Technology Consultant, BT Super-Fast Broadband (Next Generation
Access, NGA) & Disaster Recovery Specialist
Openreach NGA Technical Services (Part of BT Group)
I left BT at the end of September 2015 and currently available for work
Driving License Full, Clean
Dates: December 2006 until September 2015
Lead Technology Consultant within the Strategic Engineering Solutions Team, part of the
Openreach Chief Engineers Office, which is responsible for technical trials and developing
strategies for our access network and exploiting the opportunities created by technological
developments. My role was to project manage (both from a technical and PM perspective) very
large and complex projects on time and to budget. Within this role, I developed and managed the
installation of the first Automated Main Distribution Frame (AMDF) within BT, followed by
working within a matrix team to further develop the AMDF within the 21CN Network. This
involved E2E testing, working closely with BT Design, vendors and other international Telco’s.
Further to the AMDF role, I took up work on Openreach’s Test & Diagnostic platform (still within the Chief
Engineers Office). This included the very successful Risky Starts project, which collated data from various
sources and identified the probability of copper lines being Healthy or Unhealthy on a Customer Provision Order.
This work involved working closely with the research scientists in BT Innovate & Design and testing algorithms
to determine the status of the copper lines. I presented this work at the finals of the British Computer Society. I
have also worked on a Test & Diagnostics proposal for ISDN30, Line Test Standards for BT field engineers using
Hand Held Testers and I was the interface between the Chief Engineers Office and BT Innovate & Design’s
As of October 2009, at the conception of BT’s Super-Fast Broadband rollout (Next Generation
Access, NGA), I was asked to manage this network and work alongside the NGA vendors
(currently Huawei & ECI) and also work closely with BT Innovate & Design on the introduction
and implementation of all new technology & functionality.
I designed, built and maintained the Openreach Disaster Recovery solution for NGA. I also worked closely with
Business Continuity, Security, Capacity Management and give day to day technical assistance to various
individuals. This work covered the cycle of E2E testing of both new software and hardware, via the Network
Integration Labs in Adastral Park, (BT’s Research area in Ipswich) system faulting and analysis & network
upgrades on the FTTC, FTTP & FVA (Voice) network.
I also carried out various testing on the exchange based equipment and street based cabinets, both of
which contained the active electronics to allow the NGA network to function.
I am recognised as a technical expert on the NGA network and have worked on technical support
functions throughout my career in BT.
My success on this work has been highly praised by various senior managers across BT Design, BT
Operate and Openreach.
Matt Quinn June 2012
During this period, I have successfully completed Goal Driven Project Management (GDPM),
Managing Successful Programmes at both Foundation and Practitioner level (TGP Academy) and
Accelerating Change Management training.
Government security clearance held for 10 years as I managed the Clyde Naval bases, Faslane,
Coulport & Glen Douglas
Dates: Feb 2004 until November 2006
Repair Service Unit (RSU) Manager for Scotland. This unit is responsible for ensuring that all
repair work is fluid, managing common Faults, Saving Field Visits, Tail Management and Root
Cause Repair Analysis (RCR).
During my time in the RSU, I have changed and improved many processes which have had a
positive affect on both the team performance and morale. These include Root Cause Repair, Visits
Saved and Damage Reports, where many of my initiatives have been used as part of the national
processes and implemented nationally.
My process changes within Root Cause Repair and the work that I carried out, resulted in Scotland
having the lowest fault volumes within the UK.
I also covered my senior managers role which involved managing a team of circa 6 managers.
I am a very experienced manager with excellent people skills and a definitive team player, who
works very well under pressure. I resolve problems quickly and efficiently and am constantly
creating new solutions within my group.
Dates : 1994 until Jan 2004
Position : Local Customer Manager (LCM), Previously Field Manager
Contributed significantly to continuous improvements in customer service through improvements in
Productivity, Quality of Personal Workmanship, Cost per Job and by improving Team Morale.
I have introduced several new Working Practices which have allowed the above to become
Dates :February 1993 until April 1994
Position : Frame Management & Electronic Exchange Maintenance
Manager responsible for 30 Exchange Technicians carrying out Frame activities and Electronic
I have managed numerous groups during my time as a manager within both the Core and Access
Networks, including frames and exchange maintenance, external field construction and
maintenance engineers on both Copper & Fibre networks.
Dates :1987 until February 1993
Position : Technical Officer, Exchange Efficiency & Special Investigations
Responsible for Technical Support to the engineers and managers in the Telephone Exchange
Network within Scotland.
Responsible for troubleshooting all aspects of the BT network, from the customer, via the core
network and also to all CP’s.
Other duties included :
Investigations into suspected telephone line tapping/interception
Matt Quinn June 2012
Maintain BT security alarms
Interface with Police forces and become involved in crimes involving the BT network, including
Assisting BT managers and other agencies on special investigation work, including call logging
I was very successful in this group and this subsequently resulted in me receiving an overall “1” in
my APR marking.
Further Information :
• Full clean driving license
• Excellent sick record
• Very energetic, highly motivated and dynamic
• Completed various Project management courses (GDPM, etc)
• Ice Hockey
• Fly fishing
• Car maintenance
Code Course Name Course Date
ORNGA Power (access to work on DSLAM’s)
ECI E-OPS and Network Element training July 2011
Accelerating Change Management Sept 2009
Managing Successful Programmes
(Foundation & Practitioner levels) July 2009
Goal Driven Project Management (GDPM) 1&2 Oct 08
Honest Conversations 25/26 Feb 08
Benefits Mapping 22 Jan 2007
15058 Norton Anti Virus 2004 20 Jan 2005
DLG096349 Winning Through Compliance 12 Nov 2004
DLG184363 Data Protection & Privacy 29 Oct 2004
DLS111828 Competition Act 29 Oct 2004
DLS112357 Information Retention Policy 29 Oct 2004
XT393770 Voice Over IP Networks (2 day attended) 7/8 Oct 2004
87513 CCNT VOIP Essentials 30 Aug 2004
87509 CCNT LANs Part 1 1 Aug 2004
44501 Sales Skills: The Fundamentals 4 Mar 2004
M214782-10009 Enabling Health & Safety Excellence 4 Dec 2003
DLS112357 Information Retention Policy 24 Nov 2003
DLM254475 Valuing Ability 7 Jun 2003
G084679-101CAP Star Performance Workshop for LCM’s 26 Jun 2003
Discipline Awareness Training 16 May 2003
71011 MS Win 98 User Fundamentals 7 Jan 2003
T153672-188CAP Safety Belt No 11 27 Jun 2002
WC-ALS Quick guide to Academy Learning System 16 April 2002
XM011011 Effective Business Writing 19 April 2001
M021867 Local Customer Manager-The Courage 11 Sep 2000
Unknown Advanced Coaching Skills Workshop 19 Aug 1999
Q00226 X-Handling People Issues 9 Dec 1998
Q00227 X-Managing for Excellence 9 Dec 1998
Matt Quinn June 2012
Q00234 DX-Managing Skills Exploration Dec 1998
M02056 Non Management Selection Interviewing Dec 1998
X23061 Publishing on the BT Intranet 27 Oct 1998
T11586 Portable Lighting Equipment Assessment Mar 1996
T115890 Portable Lighting Equipment for Work 5 Mar 1996
Monitoring Excavation in the Highway 22 Nov 1994
Matt Quinn June 2012