1. MaryAnn Rapuano
• Career Accomplishments • Software Corporate
Trainer
• Software Support
Specialist
• Technical Writer
• QA Specialist
• Helpdesk Support
Specialist
• Middle/High School
Science Teacher
• Vault Comptroller and
Sales Associate

2. MaryAnn Rapuano – Corporate
Software Trainer
• Developed Training Classes for users,
customers, support and development engineers
for banking and financial services applications.
• Established and implemented company
Microsoft Windows training courses.
• Configured environment to optimize software
and hardware training.
• Devised and delivered training classes for Field
Service Technicians.

3. MaryAnn Rapuano – Here She is in
the Corporate Training Room

4. MaryAnn Rapuano-Software
Support Specialist
• Championed multiple/dual roles as software
support specialist, Quality Assurance engineer,
technical support, and senior trainer/instructor.
• Facilitated all aspects of testing, configuration,
training, end-user support, QA compliance,
maintenance, and installation.
• Trained and managed helpdesk personnel.
• Supported UNIX, DOS and Windows
environments.

5. MaryAnn Rapuano – Here She is
Testing Software

6. Here She Is Reporting Her findings
to the Developer

7. Oops – Wrong Slide – Here is the
Correct One!!!!!!

8. Here She is Writing the Document

9. Here She is Supporting the Rollout

10. MaryAnn Rapuano – Manager,
Software Services
• Supervised, mentored, and led team
through software duplication and
distribution processes.
• Modified and managed database reporting
for monthly financials/accounting.
• Oversaw product releases of software.
• Managed company product Helpdesk.

11. MaryAnn Rapuano – What She Did
Right
• Excelled in role as software support engineer for Oracle and
proprietary based financial services/banking applications for a key
client. Devised and wrote support procedures and documentation.
• Conceptualized, planned, and launched customer product support
helpdesk and helpdesk procedures for UNIX / Windows banking
applications.
• Seamlessly co-authored maintenance and installation project
documentation for a field service organization and software support
group.
• Responsible for software quality assurance, onsite
delivery/installation of software to client and successful problem
resolution working with customer and development engineers.
• Generated savings for key banking customer by establishing
processes for existing hard drive reimage.
• Two-time winner of Customer Service Awards for excellence in
relations building, business development.

12. MaryAnn Rapuano – Middle/High
School Science Teacher
• Science Teacher/Instructor for Guilford
Board of Education, Adams Middle
School, Guilford, CT,
• Ecology Course Instructor - New Haven
Board of Education, Sound School, New
Haven, CT.

13. MaryAnn Rapuano – Here She is
Teaching the Kids

14. Here’s the Resume
• MaryAnn Rapuano • PROFESSIONAL EXPERIENCE
• 11 Hobson St, East Haven, CT 06512 • COMPUCOM, Dallas, Texas – Milford
• 203-469-1102 / 203-645-1167 • maryann Connecticut Office – (1983 – 2011)
.rapuano@sbcglobal.net • Software Support & QA Specialist / Technical
• SOFTWARE / HARDWARE TRAINER / SUPPORT Writer (1996-2011)
& QA SPECIALIST / TECHNICAL WRITER / • Championed multiple/dual roles as software
HELPDESK MANAGER support engineer, technical support, and senior
• Award-winning, expert software technology support trainer/instructor. Facilitated all aspects of testing,
professional / trainer with demonstrated success in configuration, training, end-user support, QA
Banking Application/System support. Engaging compliance, maintenance, and installation.
client-focused leader with expertise in technology Supported UNIX, DOS and Windows environments.
and software application quality assurance, Successfully designed and executed support
problem resolution, training/documentation and projects of Software Installation for major financial
course development. Detailed leader who ensures customer.
optimum user experiences through exceptional • Senior Technical Instructor (1983-1991)
collaboration among cross-functional teams to • Formulated and launched training classes for
accomplish goal in a timely manner. Trusted customers and personnel for various banking and
instructor and dynamic team player with proven financial services applications for bank automation
record of client satisfaction. software application packages. Established and
• Software Support (in a development, quality implemented company Microsoft Windows training
assurance and helpdesk environment) for Banking courses. Configured environment to optimize
• Applications/Systems • Demonstrated Customer software and hardware training. Devised training
Service Skills • Business Process Reengineering / classes for Field Service Technicians.
Deployment Customer Needs Analyst • • Manager, Software Services (1992-1995)
Policies/Procedures Development • Compliance • IT • Established and managed company product
End-user Support • Technical Writing • Training Helpdesk. Trained and managed helpdesk
Program Instruction and Design personnel.
• Supervised, mentored, and led team through
software duplication and distribution processes.
Modified and managed database reporting for
monthly financials/accounting. Oversaw product
releases of software.

15. Resume Continued
• Key Accomplishments: • Early experience as a Teacher/Instructor for
• Excelled in role as software support Guilford Board of Education, Adams Middle
engineer for Oracle and proprietary based School, Guilford, CT, New Haven Board of
financial services/banking applications for a Education, Sound School, New Haven, CT.
key client. Devised and wrote support • EDUCATION & CREDENTIALS
procedures and documentation.
• BS, Secondary Education/Biology, Southern
• Conceptualized, planned, and launched Connecticut State College
customer product support helpdesk and
helpdesk procedures for UNIX / Windows • AS, Biomedical/Electrical Engineer, Greater
banking applications. New Haven State Technical College
• Seamlessly co-authored maintenance and • Connecticut State Teachers License
installation project documentation for a field (Provisional) • DELL Laptop Certification
service organization and software support
group. • TECHNICAL SKILLS
• Responsible for software quality assurance, • Software: UNIX, Linux, MS‑DOS, Microsoft
onsite delivery/installation of software to Windows, 3.0, 3.1, NT, XP, 2000, 2003,
client and successful problem resolution Microsoft Office Products, Outlook, Outlook
working with customer and development Express, MS SQL, Oracle, Remedy Help
engineers. Desk Products, Visio, Terminal Server,
• Generated savings for key banking Remote Connection, Telnet, RCMD,
customer by establishing processes for VMware, Norton and McAfee Antivirus
existing hard drive reimage. Software, Adobe, CICS, Live Meeting.
• Two-time winner of Customer Service • Networks: DHCP, DNS, WINS, TCP/IP,
Awards for excellence in relations building, SNA, Bisync, Hubs, Switches, Cabling, Raid
business development. Configuration and Ethernet.
• Hardware: DELL Servers, Compaq Servers,
Olivetti /Dell Personal computers, DELL
Laptops, Altos/Fortune Processors.

16. Parting Thought
• If you want to work in IT
• A sense of humor is the key
• If you want a guarantee
• Take a chance on someone like me !!!!!!
• Home Telephone: 203 - 469 - 1102
• Cell Phone: 203 - 645 -1167
• Email: maryann.rapuano@sbcglobal.net

17. THE END !!!