To enhance the productivity in the showroom.

1. The Programs to be conducted in the Shop floor.
To be practiced in all the showrooms so that the staff is ready and aware to serve the customer better.
Plan: To be implemented across all the showrooms in February 2017
Training programs
1. 3 Minute shopper program
2. Selling skills
3. Customer Service
4. Product trainings
5. Basic English conversation
6. Buddy finds buddy
7. Talking about a product and features each day
Name of the training
3 Minute shopper program
Methodology
The showroom manager while conducting the morning briefing randomly picks one staff member and to find a
product in the showroom and that should be done within 3 minutes. So the showroom manager for an example
Please get me a 16 size dark blue long-sleeve shirt, I want to get a trouser that matches the shirt and a shoe as well.
Evaluation
After the staff member has brought the mentioned products. The showroom manager will give him the feedback
And any improvements to be done. If the staff member is unable to find the products or lacking the knowledge to
match the products it should be notified and train the staff accordingly.
Selling skills
Methodology
While taking each staff member and to be partner with other staff member and by doing Role plays in the
showrooms. The staff should try to promote the cross selling and up selling of products in the showrooms.
Evaluation
At the end of the day the Showroom manager should be able to talk about the progress of each sales team member.

2. Customer Service
Methodology
Daily in the morning briefing the staff should be informed and told to practice the 5 pillars of customer service.
Be Positive, Respect, Eye contact, Smile and Enthusiasm
Evaluation
The Showroom manager should ask from the staff whether they practiced the above.
Product trainings
Methodology
In addition to the Product trainings. There should be a day that all the staff would be present preferably on
Saturday staff member should talk about a product, features and the benefits of the product.
Evaluation
Ask questions from the sales staff so that we know that he or she has gained the knowledge of the session.
Basic English Conversation
Methodology
The staff will be trained on Basic English words that they will be used in a day to day basis with the customer.
Evaluation
The sales staff will practice the above in the Role plays.
Buddy finds buddy
Methodology
Each staff member will be given a mentor so that he or she need to make sure that the required product knowledge
is given to the staff member. The above method will be applied for the newly joined sales team member so that
they are equipped with necessary knowledge.
Evaluation

3. The performance will be evaluated through a written paper prepared by the Training Division and necessary steps
would be taken to make sure to bring the staff to the particular standard. Each staff at the end of the month need
to prepare a booklet of the knowledge gathered during the past month.
Talking about a product and features each day
Methodology
Randomly pick one product and give it to the staff. He or She need to talk about the features and the importance of
the product.
Evaluation
If the staff unable to take up the challenge. get one of the senior staff to do it but he need to do it again after the
completion by the senior staff.