As Chief Executive, Office for Public Sector Renewal, Erma oversees multiple sector-wide reform programs including Change@SouthAustralia, executive development and leadership, and developing a sustainable approach to workforce management. Change@SouthAustralia aims to shape a culture that fosters a more confident and productive workforce – one that embodies values integral to the public service and has citizen-centric service delivery at the heart of its operations. Erma is also the Deputy Chief Executive of the Department for Manufacturing, Innovation, Trade, Resources and Energy (DMITRE)

1. Leadership and Executive Development in the
South Australian Public Sector
Erma Ranieri
Chief Executive
Presentation to Risk Odyssey 2014
29 May 2014
11:00 – 11:50am
Courage & Tenacity Honesty & Integrity Sustainability Collaboration & Engagement Professionalism Respect Trust Service

2. My thoughts on leadership
Courage & Tenacity Honesty & Integrity Sustainability Collaboration & Engagement Professionalism Respect Trust Service
• Insightful advice from Ron Heifetz and Marty Linsky:
“The single most common source of leadership failure…is that
people, especially those in positions of authority, treat adaptive
challenges like technical problems.”
Heifetz and Linskey, Leadership on the Line (Harvard Business School Press, 2002)
• Adaptive leaders:
• recognise their limitations
• are visionary
• identify and empower allies
• make it OK to fail.

3. Values-based leadership
Professionalism, trust, respect and
collaboration and engagement
enable us to work together to serve
the community, government,
business and industry.
Honesty and integrity, courage and
tenacity are traits that we each
need to bring to our work.
We build sustainability into our
policies and services, ensuring they
are designed for current and future
generations.

4. South Australian Executive Service
Courage & Tenacity Honesty & Integrity Sustainability Collaboration & Engagement Professionalism Respect Trust Service
• South Australian Executive Service (SAES) members must
meet five core competencies:
• Shapes strategic thinking and change
• Achieves results
• Drives business excellence
• Forges relationships and engages others
• Exemplifies personal drive and integrity

5. Working across the public sector…
Courage & Tenacity Honesty & Integrity Sustainability Collaboration & Engagement Professionalism Respect Trust Service
• SAES
• Transformative Leadership and Professional Directorship
programs
• Australian New Zealand School of Government (ANZSOG)
• Review of sector-wide executive development programs
• Office for Public Employment and Review is responsible for
SASP Target on women leaders

6. Change@SouthAustralia Governance
STRATEGIESFOR
CHANGE
Greater level
of citizen
satisfaction
and
engagement
90 Day Change
Projects
Change
Management
Toolkit
Engagement &
Communications
Publicsectorvaluesandbehaviours
Knowledge
sharing &
collaboration
Steering Committee
Task Force
Fostering a confident and more
skilled workforce attuned to
citizen-centric service delivery
Developing
behaviours
and skills
that
replicate
success
Delivering results at lower
cost with a culture of
innovation and
productivity
Building on
the proud
legacy of
service and
excellence
46 ’90-day projects’ run buy
Change@SA across all agencies
6 agencies have started their own
dedicated change programs
inspired by Change@SA
Over 25 ‘90-day projects’ run by
agencies with advice from
Change@SA
Increasing numbers of project
nominations from outside the
public sector
Over 200 public servants attended
the values and behaviours on 25
February 2014
12,559 unique visitors to
change.sa.gov.au from launch to
May 2014
470 registered users of the
Change Toolkit since its launch in
January 2014
5 agencies represented on
Change@SA Secretariat
Agency Chief Executives
Agency Chief Executives
Public Sector Outreach
90 Day Project
Consultant Team

7. Collaborating: the 90 day projects
Reducing red tape for the tuna industry
Changes to processes have resulted in savings of approx. $800,000 per year
for the tuna industry, improving farming capability and helping our export
markets.
Connecting passengers to public transport in real time
An application was developed that tracks buses, trains and trams to tell
passengers when their next service is running.
Research tells us this service makes passengers feel safer and increases
customer satisfaction.
Faster discharge for healthy patients
Criteria Led Discharge (CLD) was increased from 3% to 22% at Lyell McEwin,
to reach 60% by June 2014. This has resulted in a significant increase in bed
flow.
CLD will be implemented in all metro hospitals.
Courage & Tenacity Honesty & Integrity Sustainability Collaboration & Engagement Professionalism Respect Trust Service

8. Erma Ranieri
Chief Executive
@ErmaRanieri