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The Future of the Work Experience

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Join Leanne Waldal, head of research at Dropbox as she describes the Dropbox customer experience: how people work and collaborate. Typically a work or employee experience company, Dropbox delves into major trends in the cultures of digital tools, the dynamic of people working on many teams, and more.

Published in: Business
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The Future of the Work Experience

  1. 1. THE FUTURE OF THE WORK EXPERIENCE LEANNE WALDAL HEAD OF RESEARCH DROPBOX
  2. 2. HOUSEKEEPING •THE RECORDING AND SLIDES FOR TODAY’S PRESENTATION WILL BE MADE AVAILABLE ON CXWEEK.COM ALONG WITH OTHER CONTENT AND WEBINARS FROM THROUGHOUT THE WEEK •PLEASE USE THE CHAT WINDOW TO SUBMIT QUESTIONS THROUGHOUT THE WEBINAR, WE WILL HAVE TIME DESIGNATED AT THE END FOR Q & A •JOIN THE CONVERSATION ON TWITTER BY TWEETING @QUALTRICS USING #CXWEEK
  3. 3. Head of Research Leanne Waldal
  4. 4. Major trends
  5. 5. Source: Probabilities: The Future of Employment, Carl Benedikt Fray & Michael A. Osborne, 2013; Employee counts: U.S. Bureau of Labor Statistics, 2014 data. Computerization probability in the IT sector 100% Computer Systems Analysts Computer & Information Research Scientists Database Administrators, Network & Computer Systems Administrators Computer & Information Systems Managers, Operations Research Analysts Computer Support Specialists Computer Programmers Computer Occupations (All Other) Software Developers (System Software) Software Developers (Applications)
  6. 6. 83% 31% 4% Source: 2016 Economic Report of the President, transmitted to the Congress February 2016 100% Probability of automation by an occupation’s hourly wage < 20$ 20$ – 40$ > 40$
  7. 7. Varied & unstructured Routine & structured Projects & tasksPeople & relationships Ambassador Manager Executor Creator
  8. 8. People work on many teams
  9. 9. Sales Research Marketing Design
  10. 10. Project Team
  11. 11. 45% increase in 2013
  12. 12. of co-working spaces are used by large companies mobile workers in the world
  13. 13. Employees choose where they work
  14. 14. One day offices will be a thing of the past” Richard Branson “
  15. 15. Flexible workforce
  16. 16. Flexible workforce Lowers employee related costs
  17. 17. Flexible workforce Attract and retain talent Lowers employee related costs
  18. 18. Fragmentation is increasing rapidly
  19. 19. Q&A

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