1. PUSHPENDRA SINGH GANGWARPUSHPENDRA SINGH GANGWAR
Phone No: +91 88 5309 9921/99 0197 9784, Email: pushpendra.gangwar@gmail.com
Services Manager, Business Development & CustomerServices Manager, Business Development & Customer
Relationship Management Professional - Telecom ServicesRelationship Management Professional - Telecom Services
Strong track record of generating extraordinary performance in a fiercely competitive scenario
PROFILE AT GLANCE
Competent, diligent and result oriented Service & Project management professional offering over 10 years of
experience in Business Development in Telecom Infrastructure O&M with Project works for electrical and fiber
related networks.
Expertise in budget analysis, management and planning to ensure committed project delivery within agreed
cost / time lines and in strict compliance with quality systems/procedures.
Proactive trouble-shooter and can rapidly identify problems, formulate tactical plans, initiate change and
implement effective programs in challenging environments.
Strong leadership traits having proven acumen in managing and leading the teams coupled with technical
skills to track and execute projects.
Effective planner on the demands of O&M/I&C/Service sector’s requirement with quick response and effective
planning.
Excellent communicator with analytical, people management, and co-ordination skills and the ability to work
in highly diverse environments with people from varied backgrounds.
Key Strength Areas
Service & Project Management (Passive infrastructure)
o Planning & Execution
o Fiber network & Site Management
o Solar Product Service Support
o Quality work
o Manpower Management
Customer Relation
Invoicing & Payment collection
Vendor Negotiation & Cost Reduction
Business Development
PROFESSIONAL EXPERIENCE
PACE POWER SYSTEMS PVT LTD
Sept’09 Onwards
Circle Manager –Products Services: Jan 2011 Onwards
UP-E : Jan 2016 onwards
Bihar & Jharkhand : Jul 2015 to Jan 2016
UP-E & UP-W : Nov 2013 to Jul 2015
UP-W & Del : Jan 2011 to Nov 2013
Timely updating of the products to the customers and monthly budgeting and planning towards the service
sales.
Accountable for strategically, planning and analyzing the basic requirements while setting up the technical
infrastructure of the Service & project and reviewing all the activity proposals.
Running service activity smooth and reliable manner for both the parties i.e. Customer and Pace.
Involving in various technical aspects of the activity including analysis of requirements, technical guidance,
estimation, scheduling and finally deliver solutions to the clients while focusing on competence enhancement
activities.
Accountable for vendor development activities and work allocation, reviewing quality, performance and
capacity of vendors.
Carrying out detailed planning and scheduling and providing technical support to ensure seamless delivery of
the project within time and budgetary parameters and ensured quality.
Strengthening relationships with key accounts, thereby ensuring high customer satisfaction by providing them
with complete product support; closely coordinate with various divisions ensuring smooth and profitable
operations.
Interacting with the customersclients on their projects for providing technical advises & feedbacks, creating
high-level requirements report and gap analysis using Cogons and other reporting tool.
Monitoring and controlling project profitability & mentored and motivated project staff, promoting teamwork
and achievement of project goals.
2. Defining operational parameters and ensured strict adherence thereto to generate maximum operational
efficiency.
Responsible for inter discipline coordination for the timely handover of sites & obtain resolution for project
related constraints through coordination with circle team. Efficiently handling Proposing and assisting the
team; providing effective management for material & vendor to deliver the sites in time.
Drawing up plan for reducing rejection and enhancing yield by effective utilization of manpower and taking
preventive measures for frequent breakdown of equipments.
Meticulously implementing safety/environment systems/procedures with periodic reviews.
Key player in sales, planning, scheduling & reviewing effective maintenance practices for enhancing system
reliability
Manager –Projects (I&C and NOC) Sep 2009 to Dec 2010
Managed I&C activities for IDD equipment on PAN India basis for the client – INDUS Towers Ltd.
Managing the NOC related activity e.g. Alarm Verification, DC Energy Monitoring, Data Validation etc.
Problem analysis for Process and Rectification
POWERTECH AUTOMATION SOLUTIONS PVT LTD
Aug’07 – Sept’09
Project Manager (Project, Services & NOC )
Managing the NOC related activity e.g. Alarm Verification, DC Energy Monitoring, Data Analysis etc.
Managed RMS/RSS I&C activities in different circles for the client - GTL Ltd
WBS into Planning, Projection, Production, Execution & Reporting
Problem analysis for Process and Rectification
ASTER TELESERVICES PVT LTD, SECUNDERABAD
Sept’05 – Aug’07
Project Leader- Electrical & Optical Fiber (O&M Division)
Was Instrumental in handling additional task as a Regional Manager for a year
Involved in Electrical Maintenance for BTS Cell Site for clients - Ericsson, Airtel and Nortel
O&M activity for Fiber network for customer like…VSNL, TATA tele services & Power Grid etc…
SKY BLUE ENTERPRISES BARODA, GUJARAT
Jan’04 – Sept’05
Team Leader- Optical Fiber (RailTel & Power Grid)
Administered and managed optical fiber rectification team for O&M and Project work for client like Power Grid
Corporation Limited, Mumbai
SWASTIK SOFTWARES, BAREILLY, UTTAR PRADESH
Jan’03 – Sept’04 (Part time)
Software Project Undertaken
Bricks Clean (ERP)
Biz_Solution (ERP)
Secured Smile (Hospital Management)
EDUCATIONAL AND PROFESSIONAL CREDENTIALS
MBA, 2013
Punjab Technical University, Jalandhar
Major: Marketing
Minor: IT
Post Graduate Diploma in Telecommunication technology, 2002
Manipal Academy of Higher Education, Manipal
Bachelors Degree in Science, 2000
M.J.P Rohailkhand University, Bareilly
Computer Skills
Languages C++, Visual Basic 6.0, C#, VB.NET
RDBMS Oracle 8i/9i, MS-Access
Other Tools Informatica Power Mart/Power Centre (7.1), Oracle Discoverer, Cognos and Business Objects
