sTUDY MATERIAL FOR MANAGEMENT STUDENTS

1. Organizational Behaviour
PROF. KANCHAN KUMARI

2. What is Organizational Behaviour?
 “Organisational behaviour is a subset of management activities concerned with
understanding, predicting and influencing individual behaviour in organisational
setting.”—Callahan, Fleenor and Kudson.
 “Organisational behaviour is a branch of the Social Sciences that seeks to build
theories that can be applied” to predicting, understanding and controlling
behaviour in work organisations.”—Raman J. Aldag
 “Organisational behaviour is a field of study that investigates the impact that
individuals, groups and structure have on behaviour within the organisations for
the purpose of applying such knowledge toward improving an organization’s
effectiveness.”—Stephens P. Robbins

3. Conceptual Foundation Of OB
 4 elements- People, Structure, technology, and external environment.
 It consists of a very broad body of body of knowledge with preamble boundaries.
 A conceptual frame work for understanding OB is presented by consist of 4 core
proportions
 OB Follows the Principal of human behaviour
 OB is Based on situational
 OB is based on system approach
 Cognitive frame work / Behaviouristic frame work/ social cognitive framework.

4. Nature and Characteristic
 Systematic study of nature of Organization
 It is a subject of Research and Behaviour.
 It is not a Depiction of overall management
 Presentation as a man as a Organization
 Human Conduct
 Stages of understanding Behaviour
 It is different of human relations
 Inter disciplinary Nature
 It is different from common understanding and wider.

5. Challenges and opportunities in OB
 Managing workforce Diversity
 Improving quality and productivity
 Improving customer service
 Improving People skills
 Stimulating Innovation and change
 Coping with Temporariness
 Workplace Diversity
 Information Technology

6. Models and approaches of OB
 5 models of OB-
 Autocratic model
 Custodial model
 Supportive model
 Collegial model
 System model

7. Models of Organisational Behaviour

8. Emotional Intelligence
Emotional intelligence is the ability to understand, use, and manage your own
emotions in positive ways to relieve stress, communicate effectively, empathize
with others, overcome challenges and defuse conflict.

9. What are the 5 elements of emotional
intelligence?
• Self-awareness. Self-awareness is about recognizing and understanding your
emotions – what you're feeling and why – as well as appreciating how they affect
those around you. ...
• Self-regulation. ...
• Motivation. ...
• Empathy. ...
• Social skills.

10. Thank You!
Prof. Kanchan Kumari