3. - Identify Potential Market
- Goals/Objectives
- About ShareChat
- User Personas and Research insights
- Problems/Pain Points
- Detail Solution on identified problem
- Roadmap to Release the Product
- Revenue Model
- High Level System Design Diagram
- Proposed User Journey Analysis
- Assumptions
- Appendix
5. Goals / Objective
● Launch new fantasy game product on ShareChat Platform
● Transform Sharechat users on Fantasy Game Product
● Generate new revenue stream using User Engagement Methodology
● Support regional language in Fantasy Game
● ShareChat motive should not be disturbed
● Boost Inactive users for engaging on sharechat
SUCCESS CRITERIA :
● Scale fantasy game to support million/billions users
● Generating good customer lifetime value for organization
8. User persona & research insights
Conclusion: Based on the above survey, we have identified users are interested in sport fantasy game
9. Current user journey analysis
Components
● Language Selection
● User profile
● Post
● Product Tabs
● TRending Tags
10. Problems / Pain points / Needs Identified
Feature Discoverability -
Issue :
- How will user discover the new product/ feature in the app?
Solution :
- In-app Announcements, Training or app walkthrough
- Email Announcement
- Social Media Announcement(Youtube, Twitter, instagram etc)
- Push Notifications
- Self Explanatory blog along with the screenshots
11. Problems / Pain points / Needs Identified
Identify user age -
Issue :
- How to identify user’s age is greater than 18?
Solution :
- Take 18+ user consent
- Integration with Adhar Card API for the validations
Challenge : User is below 18 and he/she can plays games on parents mobile.
12. Problems / Pain points / Needs Identified
Legality of Fantasy Sports in India -
Issue :
- Adhere to OFSG and IFSG compliances
Solution :
- Setup a legal team to comply with regulatory requirements
- Keep Compliance / regulatory requirements on top priority for
all the departments
13. Problems / Pain points / Needs Identified
Cricket live feed -
Issue :
- Major dependencies on cricket live feed. How to assure will get a
real time data?
Solution :
- Try out multiple vendors to get the real time data via API/events
- Take a subscription of vendor who is reliable and given assurance
of 99.99 % availability
14. Problems / Pain points / Needs Identified
Convert ShareChat active users to potential customer
for Fantasy Game (Deep down for solution)
Issue :
- To minimize CAC, How to increase user base for fantasy game in
share chat?
Solution :
- Play and Earn
- Share and Earn
- Provide all regional language support
- Implement User engagement strategies by Tracking customer
engagement metrics
15. Play and Earn
● Attract people and make them participate in Contest
● Participate in the contest and make your own team
○ Free Contests
○ Paid Contests
○ Create your own private group contest
● Earn money
● Leadership Dashboard - Show ranks
● Announce Winners after each match
17. Share and Earn Strategy
- Earning should not be restricted for few users, to open
this opportunity to all the users, came up with creative
idea ie Share and Earn
- Create a post, Share a post and Like a post on
ShareChat and get the reward as per action
19. Regional Language Support
- Align to ShareChat vision, Add regional language support
for fantasy games to attract more users
- Don’t want language to be a barrier for potential
customers to participate in the contests
20. Track Customer Engagement Metrics
Understand Customer Sentiment -
- Helps you understand how people view your
brand, your product or service
Identify Your Strength and Weakness -
- Helps you to aware of the areas to improve
customer experience and offer value
Adopt a More strategic Approach -
- With customer data for help, you will be in a
better position to design a strategy that helps you
better engage customers
Improve your decision making -
- Helps you to see the area to need attention and
then commit resources over there.
21. User Engagement
- Provide live chat support
- Focus on product UI experience
- Provide real-time assistance using co-browsing
- Use gamification to increase engagement
- Create interactive and engaging content
- Shows most popular leagues and fantasy game markets in each IPL
match(this is customisable for content managers)
- Popular fantasy game markets that can be adjusted per match
- Pre-built fantasy game widgets are customisable for content
managers
23. Roadmap to release product
1%
Cohort Group
Enable feature only for
selected few members
for testing
Beta Users
Enable feature for Beta
Users
2%
Company wide Users
Enable feature for
company wide Users
5%
Cohort Potential Users
Enable feature for
Cohort Potential Users
10%
Available For All
Enable feature for All
the users
100%
24.
25. Getting Revenue from Product?
Calculate LTV -
Customer Lifecycle Value =
(Customer’s annual revenue x customer average
lifespan) – cost of customer acquisition
Note : This formula works well when each of your
customers spends a consistent amount during the year.
27. Proposed user journey analysis
All Contest Join Contest Select players
Fantasy Option on Share chat
28. Proposed user journey analysis
Captain/Vice Captain selection Proceed to Payment Final Contest Results
29. Assumptions/Risks/Caveats
- Security constraints are already managed by the team
- Payments are highly secured, no theft or fraud issue
- Mechanism available to identify Potential users / targeted users
- Adhar Card APIs available and provides all the necessary
information
- Cricket real time data vendors list is already sorted
- Disaster Recovery (DR) already set up on another location
- All Transaction and data is secured and not shared or stored
outside the India