world claas case study solution

1. WORLD CLASS LOGISTICS
OPERATIONS:
THE CASE STUDY OF BOMBAY
DABBAWALLAHS-
-PROF.LALIT BHOLE

2. PRESENTED BY-NAME
ROLL NO.
SACHIN JANGAM 52
DHAMMANAND MORE 13
AMOL KALE 06
VISHVAJIT KHADE 49
ASHISH NAYKODI 11

3. INTRODUCTION-
 DABBAWALLAH, (ONE WHO CARRIES BOXES), IN THE INDIAN
CITY OF MUMBAI.
 THE BOMBAY DABBAWALLAH OPERATION [BDO] IS WIDELY
KNOWN AS AN OUTSTANDING EXAMPLE OF EXCELLENCE IN
LOGISTIC.
 THE BOMBAY DABBAWALLAH WHO HAVE VERY LITTLE OR NO
FORMAL EDUCATION IN THE AREA OF LOGISTICS.
 “BDO” IS OPERATED BY GROUP OF 5000 INDIVIDUALS.

4. HISTORY-
 BDO STARTED ITS OPERATION WITH MODEST BEGINNING IN
1890 BY GROUP OF PEOPLE [SOME ETHNIC GROUP WARKARI
SECT].
 IT ALL STARTED ABOUT 125 YEARS BACK WHEN A PARASI
BANKER WANTED TO HAVE HOME COOKED FOOD REGULARLY
IN OFFICE AND GAVE THIS RESPONSIBILITY TO THE FIRST EVER
DABBAWALLAH.OTHER PEOPLE ALSO LIKED THE IDEA AND
THE DEMAND FOR DABBA DELIVERY INCREASE.
 VISIONARY MAHADEO HAVAJI BACHCHE STARTED THE LUNCH
DELIVERY SERVICE IN ITS PRESENT TEAM DELIVERY FORMAT
WITH 100 DABBAWALLAHS.
 AS THE CITY GREW, THE DEMAND FOR DABBA DELIVERY
GREW TOO.

5. STANDARD OPERATING PROCEDURE[SOP]-
 COLLECTON OF LUNCH BOXES FROM RESIDENCE
.
 DISRTIBUTION OF WORK.
 USE INEXPENSIVE MODE OF TRANSPORT.
 CAPABILITY OF MEMBERS.

6. CRITICAL SUCCESS FACTORS-
 TRANSPORT ECONOMICS
 REDUNDANCY
 COORDINATION & CUSTOMER CO-OPERATION
 COMPENSATION

7. MANAGEMENT PRACTICES-
 STRUCTURE & ORGANISATION
 CODIFICATION SYSTEM
 HR PRACTICES
 COMPENSATION
 FUN & WORK MIX

8. ELEMENT OF STRATEGY-
 VALUE PRICING
 PARTNERSHIP WITH STAKEHOLDER
 OPERATIONAL EXELLENCE
 PERFORMANCE MEASURE
 CUSTOMER FOCUS

9. UNIQUE FEATURES OF BDO-
 INEXPENSIVE & RELIABLE PUBLIC INFRASTRUCTURE.
 ELEGANT IN LOGISTIC OPERATIONS.
 FLEXIBILITY IN OPERATION.
 EQUAL WORK & COMPENSATION OF ALL MEMBERS.

10. BDO PLANNING-
 PROPER DELIVERING SYSTEM
 LINEAR TOPOGRAPHY
 EASILY ACCESSIBLE & INEXPENSIVE ROUTE
 REDUNDANCY ON ROUTE
 EASY DEPARTURE FROM HOME

11. BDO ORGANISING-
 WORK DISTRIBUTION
 SYSTEM
 TIME BOUND
 CODIFICATION

12. BDO DIRECTING-
 DISCIPLINE
 PRIDE IN WORK
 CUSTOMER FOCUS
 COMMITMENT OF WORK

13. BDO CONTROLLING-
 CONTINUITY OF WORK
 KEEP QUALITY CONTROL
 USE FLEXIBLE MODE OF TRANSPORTATION
 FIXED ONE WEEK HOLIDAY IN A YEAR
 NEGLIGIBLE ERRORS[SIX SIGMA]

14. CONCLUSION-
 BDO WORK TOWARDS CUSTOMER SATISFACTION.
 AS BEING MANAGEMENT STUDENTS WE SHOULD LEARN FROM
THEM. LIKE , TEAM WORK, SOP, PROPER FUCTIONING &
NEGLIGIBLE ERRORS ETC.
 PRINCE CHARLES OF UNITED KIGDOM, AS MARK OF
APPRECIATION VISITED THE BOMBAY DABBAWALA WORK
DURING THE VISIT TO BOMBAY IN 2003.