1. RAKSHIT KUMAR
Mob No.: +91 9999253424
E-mail:rakshit.salute@gmail.com
Professional Summary
Presently associated with WNS Global Services as Senior Officer in Credit Ops Retail (Credit
Administration)
1 Validate customer documents for mortgage, setup & disbursal of home loan along with various
maintenance activities.
2 Allocating work to team members, to take process training and mentoring new hires, Quality &
training spokesperson of the team.
Areas of Exposure
1 Scrutinizing the necessary documentations for Home Loan proposals.
2 Close coordination with the RMs to ensure watch listed, delinquent and exit customers are
followed up regularly.
3 To prepare data for life and property insurance premium.
Career Highlights
Currently Working with WNS Global Services as Senior Officer (Mortgage) in Credit Ops
Retail-Credit Admin department for Mashreq Bank, Dubai from Oct’14
WNS is a Global Delivery Center Of expertise. WNS also functions as Mashreq Bank’s dedicated
banking Back Office & Voice Support, providing Back Office & Voice support to Consumer, Wholesale
and Capital Market groups as well providing IT services support to the parent organization across
the various Business verticals.
Notable Distinctions;
1 To validate customers’ documents for mortgage, setup & disburse home loan and perform
suitable financial transaction from various bank and customers’ accounts
2 Conduct various activities in customers’ loan and bank accounts like instalment postponement,
changing & resuming the due date, account closer, loan pay-off & write-off etc.
3 Planning and allocating work to the team members, as per Incoming volume & Queue Status.
4 Validation of customers’ account prior to debit attempt
5 To update MIS on daily basis
6 Analysing the process thoroughly to identify bottlenecks and improve quality
7 To prepare data on monthly basis to debit life and property insurance annual premium

2. Worked with ADFC OF HDFC Bank-Officer in outward Clearing (Dec 2010 to Oct 2014)
Deptt
Operation
Profile
1- Clearing (Inward & outward).
2- WBO Operations like cheque verification, cheque posting,
Pullout discrepant cheque and send to customer and also known about CTS (Cheque
truncation system).
3- Handling customer queries and provide right information.
Key Competencies
All Discrepancies Cheques Activities.
Handling Customer and Branch Query.
RBI Returns Files Activities.
Resolve All Types Queries for Regarding Operation.
Academic Qualifications
Professional Qualifacations/Technical Skills
1 Good proficiency in Credit ops. Software’s (Flex-cube,).
2 GNNIT in Information Systems Management (MIS) ( Three years course-MT Test is yet to clear)
Personal Details
Date of Birth: 05th
October 1985
Present Address: H.No- 1/A Room No 101 Mohammadpur (Near Bhikaji Cama Place) New Delhi
110066.
( Rakshit Kumar )
Degree University Year of Passing and Division.
B.Sc (IT) Kuvempu University, Shimoga,
Karnataka
2010 in IInd Division