Conflict Resolution Education

1. Mr.U.Prasanna
EU/PGS/2019/MSCED/07
MSED 2502 Theoretical Basis of Education
Assignment
Eastern University of Sri Lanka

3.  We all desire to have a great day at
work and in personal lives, especially
to get by without a scuffle.
 The truth to the matters is that unfortunately that may not be the case at all.
There will always be some conflict at work and in personal lives. However, some
conflict is constructive and positive while others are derogatory and damaging in
nature.
 First we have to understand other personalities. With that mind we need to
understand the challenges we face at work and in our life and take the necessary
steps to diffuse and manage situation in a manner that will always be a
win-win situation for all involved parties.

4. 1.Poor
Communicat
ion
2.Fear

5. 1.Interpersonal
Conflict
2.Intrapersonal
Conflict
3.Intragroup
Conflict
4.Intergroup
Conflict

6. Conflict resolution is the process by which two or more
parties engaged in a disagreement, dispute or debate
reach an agreement resolving it. Conflict resolution,
otherwise known as reconciliation , is a conceptualized as
the methods and process involved in facilitating the
peaceful ending of conflict and retribution.

7. • “Conflict resolution is a range of methods for
alleviating or eliminating sources of conflict.”
- Wikipeadia
• “Conflict resolution is the understanding of dynamics of human
negotiation among confiding interest groups and how to
achieve mutual agreement.”
- Bill Warters(2000)

8.  When a dispute arises, often the best course of action
is conflict resolution to resolve the disagreement.
To produce a solution that all parties can agree
To work as quickly as possible to find the solution
To improve, not hurt, the relationship between the
groups in conflict

9.  Some other good reasons to resolve conflict are:
To understand more about those whose ideas, beliefs,
and backgrounds may be different from your own.
To ensure that your relationship with opponents
continue and grow.
To find peaceful solutions to difficult situations.

10. There are seven steps to successfully negotiating
the resolution of a conflict,
1. Understand the conflict
2. Communicate with the opposition
3. Brainstorm possible resolutions
4. Choose the best resolution
5. Use a third party mediator
6. Explore alternatives
7. Cope with stressful situations and pressure tactics

11. What is Conflict Resolution Education?
 Conflict Resolution Education teaches social and emotional competencies
to children and adults to help them handle conflict more constructively,
Build healthy relationships, and create constructive communities.
 Conflict Resolution Education, as afield, overlaps with violence prevention,
Positive youth development, social and emotional learning, and law-related
education.

12.  Teaching conflict resolution does not just
lead to more peaceful and productive schools.
 Conflict resolution is a range of process aimed at
alleviating or eliminating source of conflict.
 The phrase “Conflict Resolution” is sometime used
interchangeably with the term dispute resolution

13.  Increases empathy and perspective taking
 Improves emotional awareness and management
 Reduce aggression
 Increases use of constructive conflict behaviors

14.  Decreases conflicts between groups of students
 Decreases suspensions, absenteeism, and drop our rates
 Decreases incidents of violence

15.  Improves academic achievement
 Improves classroom climate
 Improves school climate
 Increases valuing diversity and tolerance

16.  CRE helps to understand where and why conflict
occurs ; and also offering skills ( for both adults and students)
to manage, reduce, and work toward minimizing conflict.
 Inclusion of conflict resolution principles in the
Conflict Resolution Education helps students’ better understanding
towards the relationship between academic and the real world.
 The international role in CRE is also expanding in preventing
escalation and reconciliation(understanding) of conflict between
warring parties of individual, community and international level.
 Conflict is a part of life. Conflict Resolution and its management
techniques to teach students how to take creative approaches
to the conflict situations. .