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Conflict Management in a school environment


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Conflict Management - This presentation was for participants in the Ottawa Catholic School Board Leadership part 1 course. The presentation outlines some of the causes of conflicts between adults in a school environment and strategies to best deal with conflicts.

Published in: Education, Business

Conflict Management in a school environment

  1. 1. Conflict Management Should I stay or should I go... T. D’Amico – April 2014
  2. 2. Our Schools are Happy places... Conflict Management
  3. 3. But not all the time!
  4. 4. Share examples of conflicts between adults in a school...
  5. 5. School adult Interactions
  6. 6. How is this related to conflict?
  7. 7. The Happy staff member...
  8. 8. “I live under a black cloud” staff member...
  9. 9. How do most people deal with conflict? Avoidance
  10. 10. Others – make a quick decision!
  11. 11. How do you deal with Conflict? Crash and burn strategies
  12. 12. Pray that an Angel Will make it go away!
  13. 13. Is Conflict always a bad thing?
  14. 14. Discuss: “Is Conflict always a bad thing?”
  15. 15. Your Answers
  16. 16. “Peace does not mean an absence of conflicts; differences will always be there. Peace means solving these differences through peaceful means; through dialogue, education, knowledge; and through humane ways.” Dalai Lama XIV
  17. 17. Some Benefits of Conflict Innovative strategies New knowledge Different perspectives
  18. 18. Discuss: “What are some causes of conflict?”
  19. 19. Your Answers
  20. 20. Causes of Conflict
  21. 21. Resolving Conflict In your school / workplace
  22. 22. Do you talk more or listen more when trying to resolve conflict?
  23. 23. Reasons for avoiding hard conversations 1. A Desire to Please 2. Personal Safety 3. Personal Comfort 4. Fear of the unknown 5. No sense of urgency
  24. 24. Reasons for avoiding hard conversations 6. I don’t fit in here 7. Waiting for the perfect moment 8. Perfectionism 9. Distrust of oneself and others 10. Lack of authority
  25. 25. Reasons for avoiding hard conversations 11. Distrusting our judgment 12. Fear of kicking somebody who is already down 13. Too big a shift in role expectations 14. Not in the job description 15. Too close to home
  26. 26. Reasons for avoiding hard conversations 16. Conflict with Beliefs/values 17. Fatigue 18. Personality or intent
  27. 27. Don’t sweat the small stuff!
  28. 28. Confront the issue not the person Keep the Dignity of the Person in mind
  29. 29. You can be Professional without being Friends Avoidance may help with value based differences
  30. 30. Compromise Look for win – win solutions
  31. 31. Collaborate See each other’s side in a conflict to come to an agreement on how to proceed
  32. 32. Mediation Skill development Help the parties come to a solution Identify Issues Determine interests Storytelling Brainstorming
  33. 33. Keep Learning Leadership courses Coaching courses Mediation workshops
  34. 34. Remember some conflicts... Need to be referred to Human Resources!
  35. 35. Questions