1. Pramod Ashok Shelke
AT/P - Sarswati wadi, Tal – Deola
Dist - Nasik.
Phone No +919689361661.
Email ID: - pramodashokshelke@yahoo.in
Skype ID: - pramod.shelke6
An Experienced professional with over Three years of IT technology experience in computer Hardware & Networking
development.
EDUCATIONAL QUALIFICATION
B. A.
EXPERIENCE SUMMARY
Three years of IT technology experience in various phases of IT support Management, Including
Computer Hardware, Software troubleshooting, Provide Network connectivity to User,
Trouble shoots Network problems, Installation of antivirus & basic/standard types of software’s.
Installing Microsoft related client applications like Ms-office, visual Studio and other software’s.
Good experience in Hardware & Networking Trouble Shooting, Working experience With Win-XP/Win-vista/
Win-7/Win-8/Win-10 Operating system, installing server level Operating system 2k3 / 2k8 / Linux 6
& to resolve Local Area Network issues.
WORK EXPERIENCE
PCS Technology Ltd. [Dec 2013 to Oct 2015]
Project: - Mahindra & Mahindra Ltd. [Nasik]
Designation: - Sr. Desktop Engineer. (L2)
• Solve the problem relates to all types Workstation, Desktops, laptop.
• Solve the problem relates Network Printers, Local Printers, Plotter, scanner, barcode scanner.
• Providing support to more than 1800 IT Assets Including Desktop, Laptop, Printer, Scanner, Projector, Video
conference.
• Installation, maintenance & troubleshooting of Desktops on different Windows platforms from Win
XP, Win Vista, Win 7, Win 8, Win 2003.
• Configuring Microsoft Outlook 2007, 2010, 2013, create PST file, attach PST file, PST backup.
• Install office 365 & configure on cloud.
• Installation, maintenance & configuration antivirus software on client site.
• Update and maintain all installed software and maintain all hardware of the clients.
• Install the SAP, IPMS, QDMS & basic all types of software and configure Desktop in Mahindra domain.
• Install & Configure VPN on client site.
• Installing and Managing Citrix Console Citrix XenApp.
• Implement print management solution at user end.
• Provide technical support to video conferences.
• Provide O/S level & Network Level support to CNC Machines.
• Coordinating with service provider vendors.
• Server Backup. (Tape Backup)
• Prepared and Maintain IT assets Inventory.
• IT Asset labeling and management.
• Information Security Management System audits.
• Using BMC Remedy Portal for incident management process.

2. HCL Services Ltd. [Feb 2016 to Present]
Project: HDFC Ltd. [Nasik]
Designation: Technical Support Engineer.
• Provide technical support to the HDFC branches across all the North Maharashtra remote locations like Nasik.
Nasik Road, Panchvati, Indira Nagar, Mumbai Naka, Dhule, Jalgaon, Amalner, Chopda, Aurangabad, Ahmednagar.
• Handle more than 350 IT Assets Including Desktop, Laptop, Printer, Scanner, Projector, Video conference, TAB.
• Managing the Active Directory. (User Account Lock/Unlock, User Account Password Reset)
• Managing the print server & provide print access to the users.
• Provide remotely technical support & connect to user using VNC, Team Viewer remote tool and resolving System
software & Application software issues.
• Installing the Win 7, Win 8, Win 10 O/S & basic all types of software and configure Systems in HDFC domain.
• Installing and configure Lotus notes and to trouble shoot all issues with Lotus notes.
• Installing & trouble shoot MS Office, Open office tools like Outlook, Excel, Word, and PowerPoint.
• Guide remote location users to restart services and check for the hardware settings of external devices like
Keyboard, Mouse, Printer, Scanner, Speakers.
• Installation or troubleshooting of Office jet, Dot-matrix, LaserJet, Line Printer, Scanners & Projector.
• Monitoring CCTV system & Coordinate with CCTV vendor.
• Monitoring EPABX system & Coordinate with EPABX vendor.
• Installation or troubleshooting of Local & Network printers.
• Installing and Managing Citrix Console Citrix XenApp.
• Installing and configure HDFC applications in TAB & Mobile.
• Providing technical support to video conferences.
• Providing support to Thin Client – Linux Embedded.
• Coordinating with service provider vendors.
• Prepared and Maintain IT assets Inventory & IT assets stock.
• IT Asset labeling and management.
• Troubleshoot local area connection issue.
• Providing support to Network devices like Routers, Switches & coordination with NOC team.
• Using AdvnetNet Manage Engine Service Desk Portal for incident management process.
• Share ideas with my Manager on how I can simplify my work.
Technical Skill
Linux Server
• Install Red hat enterprise Linux 6 on the Systems.
• Managing User accounts and Groups.
• Creating and Managing Partitions.
• Creating and Managing LVM.
• Installation and Configuration FTP Server.
• Installation and Configuration YUM Server.
• Installation and Configuration SAMBA Server.
• Installation and Configuration DNS Server.
• Installation and Configuration DHCP Server.
• Installing and updating software’s packages using YUM and RPM.
• Installation and Configuration SSH.
• Installation and Configuration TELNET.
• Monitoring server load, killing unwanted process in case heavy load and reboot if required.

3. Windows Server
• Installing server operating system 2003/2008.
• Installation and configuration of Active Directory Domain Controller.
• Create & Manage user and group accounts in an Active Directory environment.
• DNS configure, manage and troubleshooting.
• IIS Server installation configuration.
• DHCP create scope, configure, troubleshooting and manage.
• Print & File server manage and troubleshooting.
• Aware of SAN & NAS storage.
• Aware of VMWARE Servers.
• Aware of MSSQL Servers.
• Aware of ZABBIX & NAGIOS server monitoring tools.
Technical Qualification
 Completed Diploma Hardware and Networking Professional Premium From Jetking
Nasik Road Centre.
 Completed Course MS-CIT From MKCL.
 Completed National Computing Talent Search (N.C.T.S.) Certificate.
 Wipro Certified Desktop Engineer. (Wipro ID – IMPNAS0044)
 Completed RHCSA-Red Hat Certified System Administrator. Certification ID: 130-108-889
 Completed RHCE – Red Hat Certified Engineer.
 Completed MCITP form Jetking institute.
PERSONAL INFORMATION
Date :- (Shelke Pramod Ashok)
Name : Pramod Ashok Shelke
Residence Address : AT/P- Sarswati Wadi, Tal- Deola, Dist- Nasik
pramodashokshelke@yahoo.in
+919689361661
Date Of Birth : 11th
Jane,1988
Language Known : Marathi, Hindi, English.
Marital Status : Single
Nationality : Indian
Place : Nasik