1. PRADIKA GALIH SAPUTRO
PERSONAL DETAIL
Sex: Male
Marital Status: Married
Place & Date of Birth: Solo, June 10th 1987
Citizenship: Indonesia
Religion: Moslem
Home Address: Komplek. Cempaka Hijau Blok D17
Kampung Utan Ciputat Timur, Tangerang Selatan.
Mobile: 085647016969
Email: pradika.galih@yahoo.co.id
EDUCATIONAL BACKGROUND
2006 – 2011 Sebelas Maret University,
GPA: 2.81 Scale 4
S1 - Law Faculty
2003 – 2006 Senior High School 5 Solo
2000 – 2003 Junior High School 15 Solo
1994 – 2000 SD Madyotaman 38 Solo

2. COMPUTER SKILL
Office Application Microsoft Office 2007
WORK EXPERIENCE
1. On the Job Trainee in Pengadilan Negeri Solo
2. Project Engineer (at PT.Cipta Krida Bahari)
February 2012 – Maret 2014 (2 years 1 month)
A. Customer Care and Relationship
- Build and manage relationship with key account team in the areas of day to day customer
service activities including key account enquiry, cargo status, claim and dispute resolution
- Provide customized reports to key account team based on available information in the FAST
system
- The position must have and use a problem solving approach and a solid understanding on FAST
- These include as followings:
1. Identify customer requirement/needs
a. Develop a clear understanding of key account team requirement and needs relating to project
logistics services
b. Deliver a clear operating plans to customer/key account for implementation
2. Develop priority
a. Oversee the development and support of FAST in relation to project coordinator roles and
responsibilities (system modification request to meet customer requirement (if any) by
coordinating & reviewing with project operation supervisor
b. Ensure reliable and secure operation of all customer care activities through the use of FAST
and through extensive staff training and proper documentation
c. Work closely with other department which in charge for nay escalation issues at daily
operations
3. Establish strategy to maintain and build customer relationship
a. Collaborate with CKB branches (Jaksumei & Kalimantan), Singapore team (HPL) in developing
and enforcing new policies for delivering services to customer
b. Review and re-configure and maintain standard operating procedures and policies relating to
customer expectation.
3. Sales Support (at PT.Cipta Krida Bahari)
March 2014 – March 2015 (1 years)
1. To support sales executive activity such as:
a. Prepare pre qualification tender documents max 2 days before the dateline submission
b. Ensure the documents are complete to pass the pre-qualification stage to go to bid stage
c. Prepare neat bid proposal documents and ensure the documents are complete as required in
Bid documents max 2 days before the dateline submission
d. Update weekly customer service activity report.

3. e. Participate in Sales program
f. Contributing ideas in sales tactics to maintain and develop revenues from existing and
prospecting customers
2. To handle customers inquiry and make timely update to customers, such as:
a. Acquire 3rd party customer by collaboration with sales executive
b. Customer servicing (handle incoming calls, pick up calls, tracking and tracing, handle claims
and its reporting during office hours, after office hours & during weekend
c. Prepare monthly report required by customers
d. Alignment with other related department for customer inquiry such as operating plan, vessel,
schedule, and transportation cost, handling, etc.
e. Ensure every project executes with safety plan, OHSAS procedure and smooth by alignment
with other related department such as operation, HSE, GA and etc.
3. To handle validation process ensuring invoicing and collection process on time, such as:
a. Ensure DA validation correctly and be done on time
b. Ensure supporting docs attached completely by alignment with sales support team
c. Release DA with correct pricing scheme as stipulated in contract
4. To produce and update performance report such as score card that is required customer, such
as:
a. Collect customer related data from various internal and external sources
b. Identify sales and customer related issue
c. Handling claim process
d. Monitor the implementation of ISO/OHSAS in his/her workgroup.
4. Bussiness Delevopment Coordinator (at PT.Panalpina Nusajaya Transport)
March 2015 – Februari 2016 (11 month)
a. Provide administrative support to sales connection with processing of customer inquiries,
sales planning, sales and sales controlling.
b. Prepare quotations for PA network and targeted accounts applying the pricing policy
c. Maintain customer tariff, administrate necessary activities including rate increases and
schedules..
d. Contact potensial customers to qualify and process sales leads
e. Communicate with sales staff if specific client and/ operational problems need to be
addressed.
5. Manager Commercial Project (at PT.Kamadjaja Logistics)
March 2016 – Present
- Direct, manage and coordinate logistics, transportation and customer service activities. Lead
and direct strategic planning for logistics and customer services associated with the delivery
of project cargo.

4. JOB EXPERIENCE (PROJECT)
 Project mobilisasi pipe/furnance 150T PT. Medisafe Project, Medan (PT.CKB)
 Project mob-demob Crane 360T JKT-BPN (PT.CKB)
 Transportasi material dari PT. SSB JKT ke PT. Pertamina BPN (PT.CKB)
 Transportasi Duct 14F-5 dari PT. SSB JKT ke Pertamina Ru IV Cilacap (PT.CKB)
 Mobilisasi 19xDumpBody 789D JKT-KPC Sangatta (PT.CKB)
 Mobilisasi Genset 3MW JKT-INDORAMA CILEGON (PT.CKB)
 Transportasi material structure 2nd shipment PT.Punj Lloyd INA Cilegon-Sangatta (PT.CKB)
 Demob 11x3516XQ + ACCs PLTD Maburai-Sewatama JKT (PT.CKB)
 Demob 7xMits + ACCs PLTD Trisakti-Sewatama JKT (PT.CKB)
 Project PLTMG Bangkanai (On Progress Shipment) – PT.Pembangunan Perumahan (Persero),
Tbk (PT.CKB)
 Project Delivery Material GI Tragi Aur Duri 275/150kV Hamburg&Fos Sur Mer to Jambi
Indonesia – PT.Alstom Grid (PT.Panalpina)
 Project Transport Hot Test Bench from Bremen to Bogor – PT.Mercedes Benz Indonesia
(PT.Panalpina)
 Project Transport Casing Lower and Upper Part Welding from Cilegon to Antwerp/Germany -
PT.Siemens Indonesia (PT.Panalpina).
 Project Transport Medical Equipment (MRI) Ex-Import from Tanjung Priok to RS.Sumber
Waras Jakarta Barat – PT.Philips Indonesia (PT.Kamadjaja)
 Project Transport Slewing Bearing from Tanjung Priok to Bojonegara, Banten – PT.Lintas
Wahana Indonesia (PT.Kamadjaja)
 Project Transport 120.000 Bibit Kelapa Sawit from Tarakan to Ketapang – PT.Austindo
Nusantara Jaya (PT.Kamadjaja)
LANGUAGE
Foreingn Language English (Good)
Indonesian Language Very Good
TRAINING
TOEFL TOEFL Preparation, Score : 425
Sebelas Maret University 2011
Course and Seminar English Course
English Language Training Internasinal,
Program ELTI 2009-2010, Solo
Seminar Nasional 2009 “Menciptakan Good
Governance melalui peraturan perundang-undangan
yang baik”.
Seminar Nasional 2011 “Solusi efektif pembahasan
Korupsi di daerah”.

5. Microsoft Office 2007
Alfabank Computer 2010
Training :
Customer Service Workshop at Panalpina 2015
Ocean Freight Operations Module I 2015
OTHER INFORMATION
Hobby Reading, Travelling, Listening Music
Height/Weight 176cm/75kg
Strength Point Willing to work hard, have a leadership, able to
communicate and work in a team or single.
I declare that curriculum vitae above is true.
Sincerely Yours,
Pradika Galih Saputro