Santonu Biswas is seeking a position as a financial analyst. He has over 2 years of experience as a change management engineer for telecommunications companies implementing change requests on networks. He also has 2 years of experience as a customer care executive and worked as an SAP material management consultant for 1 year. Biswas has a bachelor's degree in computer science and his technical skills include Oracle 9i, SAP MM, MS Excel, and Windows operating systems. He aims to utilize his knowledge and skills to benefit his organization and society.

1. SANTONU BISWAS
# 4/10 1st
main 2nd
cross
Behind Government school
S G Palya
Bangalore-560029
E-mail: biswassantonu@gmail.com
Ph. No: 9739045671, 8986753969(M)
CAREER OBJECTIVE:
To put my knowledge and skills to use as a financial that in turn benefits the self, Organization and society.
PROJECT EXPERIENCE:
1. Project Name:FEE MANAGEMENT SYSTEM.
LANGUAGE: Oracle 9i, D2k
WORKING EXPERIENCE:
1) Change management engineer at Huawei telecommunication.
Project name: - Aircel India limited, Airtel India, Vodafone, MTN.net
Duration: - March 2014 onwards (2 Yr. +)
Roles and Responsibilities: -
• Implementing change requests with minimum number of network outages,
minimum risks.
• Approving change requests with proper justification so that it will be approved
accurately.
• Attending CAB and ECAB meeting for upcoming changes with technical team,
change manager and customer.
• Coordinating with technical team for implementing Normal/Emergency change
requests for proper resources, trying to complete the activity within proper
mentioned downtime.
• Preparing daily basis reports and monthly basis reports etc.
• Preparing KPI reports by comparing successfully completed change requests with
total number of change requests.
• Troubleshooting on daily basis issues came from customer.
• Trying to get a proper follow up on CRs to close it within SLAs.

2. • Preparing reports for weekly basis CAB reports, on the basis of this reports CAB
meeting will be arranged.
• Running CRs report we are preparing for taking count of how many CRs are in
running state on daily basis.
• GNOC reports we are preparing for taking count of how many CRs are successful,
failed or canceled.
• Security/Quality reports we are preparing for checking the security parameters we
are following.
• Daily dashboard reports preparation for taking count of CRs within SLA or out of
SLA, Status of CRs, to whom bucket the CR
• Pending CRs preparation for giving information to the stakeholders for which the
CRs is pending within their buckets.
• Troubleshooting on daily basis incidents like site binding, errors in giving access etc.
• Monthly basis auditing of no of users in the network.
• Keeping the network healthy by doing health checkup activities on the network.
• Preparation of daily CR tracker for daily basis activities.
2) Worked as a Customer care executive:
Company: - Tata Business Support Services (TATA DOCOMO, TATA INDICOM)
Jamshedpur.
Designation: - Customer care executive
Duration: - 2 Yrs. (Oct 2009 to Apr 2011)
Roles & Responsibilities:
♦ Take calls of the customer.
♦ Solve their problems & gives solution to the customer.
3) Working as a SAP Material Management Consultant & Support.
Company: - Raysult Enterprises
Duration: - (2012 March to December 2013)
Clients: - Tata Center, Kolkata
Shrinivasa Ferro Alloys Limited, Durgapur.
TECHNICAL SKILLS:
Language: Oracle 9i, SAP MM
Packages: MS EXCEL.
Operating Systems: Windows 7,8,10
SKILLS
• Good at Communication, Presentation and Decision-making.
• Can able to work efficiently with the Team and individually too.

3. ACADEMIC CHRONICAL
Examination School/college Board/university Stream percentage Passing
Year
S.S.C R.D.TATA.HIGH
SCHOOL
JHARKHAND
SECONDARY
EDUCATION BOARD
GENERAL 53.71 2001
H.S.C JAMSHEDPUR CO-
OPERATIVE
COLLEGE
JHARKHAND
INTERMEDIATE
EDUCATION
COUNCIL
SCIENCE 46 2003
B.TECH SYNERGY
INSTITUTE OF
ENGINEERING
AND
TECHNOLOGY
BIJU PATNAIK
UNIVERSITY OF
TECHNOLOGY
COMPUTER
SCIENCE
64 2008
STRENGTHS
• Diligent.
• Good Sense of Responsibility.
• Dedicated to the work assigned.
PERSONAL PROFILE
Name : Santonu Biswas
Father’s Name : Mr. Amal Kumar Biswas
Date of Birth : 26 March 1985
Gender : Male
Permanent Address : 45 A Doyamoyee Road, Pramathanagar, Parsudih
Po- Tatanagar, Jamshedpur- 831002
Marital Status : Un-Married
Nationality : Indian
Linguistic : English, Hindi, and Bengali.
Hobbies : Singing, Listening music.
DECLARATION
I here by declare that the information furnished by me is true to the best of my knowledge.

4. Date: ……………….
Place: JAMSHEDPUR (Santonu Biswas)