Ann Clarke, join managing director, Claremont

1. Workspace of the future.
Presented by Ann Clarke, Claremont

2. Lease break
Office consolidation
Growth
Merger or acquisition
The digital age
New generations
New behaviours
War for talent
Traditional drivers New drivers
Commercial drivers
Compelling events and change.

3. Speed of connectivity and evolving and increasingly
affordable technologies mean that work is something
you do not somewhere you go
The change is transformational
Technology and behaviour are changing more rapidly
than at any other time in history
50% of all UK workers were working in knowledge based
economies in 2015. These growing knowledge economies,
have to reinvent themselves to stay competitive
Key drivers forcing change.
$

4. Flexible working.
• People want it
• £1.1b space savings for the UK economy
• £6.9b income from incremental productive hours
• 77% of UK employees in organisations providing some
type of flexible working
• Get the balance to avoid sense of disconnection
• The evolved physical working environment remains
key to inclusion, collaboration and social collateral –
work is playful

5. The Work Foundation have reported that
by 2030:
• 20% of the UK workforce will be
mothers
• 25% of families will be single parent
families
• Up to 10m people will have caring
responsibilities
Flexible working.

6. Traditionals and boomers.
Yesterday. Space = Status.
Gen X, Y and Z.
Want to connect. Knowledge-enhancing,
networks, contacts, status and currency.
Gen Y (Millennials) & Gen Z
(iGen/Gen2020).
2015 – 50% of workforce
2025 – 75% of workforce
In Europe, 40 million workers will retire within
10 years. Only 25 million young workers will
enter the workforce.
‘none of us is as smart as all of us’
People
Digital age enablement and generational influence.

7. From hierarchical
To universal
(one size fits all) To activity-based settings
Evolution Revolution
To location-independent
working (in and out of office)
Workplace revolution.

8. Avoid the uninspiring seas of sameness.

9. PeoplePlace Technology Culture
• Protocols
• Behaviours
• Wellbeing
• Shift from managing
by presenteeism to
managing by output
• Change management
• Embedding
• Strategy
• User experience
• Audit & specification
• Training
• On-boarding
• Electronic migration
• Collaborative
technologies
• Space utilisation
• Property
optimisation
• Appraisals
• Space budgets
• Test fits
• Workplace concepts
• Engagement
• Questionnaires
• Interviews
• ABW strategy
• Flexible working
• Remote working
• Communications
Considerations for delivering a future-facing workplace.

10. One dedicated place for all diverse tasks?
Activity-Based Workplace.
Different protocols, tools, ergonomics and ambiences.
One size fits all?
Humanising the office environment.

11. Examples

12. Process
Heads down work, concentration and
creative thought
Collaborate
Common goal working, small group
and close proximity work
Show and tell
Formal meetings presentations
and training
Converse
Purposeful interaction between
small groups
Activity-based working – workplace settings.

13. Breakout
Casual pause and chat
interaction with colleagues
Huddle
Adhoc team and group
meeting and briefing
Touch-in
Settings for mobile and
peripatetic workers
Activity-based working – workplace settings.

14. 20th century man.

15. • Physical inactivity the 4th biggest killer on the planet!
• Is sitting the new smoking?
• Estimated cost to the UK economy: £1b - £1.7b a
year.
• In the UK, 10 million people commute 1 hour 20
mins a day.
• Activity-based settings, relocation and movement,
and different postures in different settings are key.
7.7 9.3
Culture
Humanising the workplace - Wellness.

16. • More integrated
• More accessible
• Intuitive
• User friendly
SMART BUILDINGS
• Free roaming, location independent, ergonomically supported
• Existing systems, better deployment
• Entry-level requirement for agility – roaming profile (agile platform)
• Mobility management
• Collaborative technologies
• E-filing, remote access, follow me print
• A robust technology adoption programme
Workspace technology.

17. 21st Century Augmented man.

18. Technology – the onrushing storm
• Internet of Things (IoT)
• Ambient Intelligence (AmI)
• Artificial Intelligence (AI)
• Augmented Reality

19. Technology – the onrushing storm
• In 2017 there were 27 billion
devices were added to the
internet
• By 2030 there will be 125
billion devices connected to
the internet within the year
• 5G will have 100% increase
in connectivity
*HIS Markit

20. The future facing workplace
Workplaces designed to unleash
human potential
The seamless integration of people,
place, technology and culture
Activity based work settings
Dispersed community congregating
around a vibrant hub
A place of belonging, not transaction
Club-house workspace
Results driven culture

21. Improved
productivity
++Appeal to
Gen Y/iGen
Y
More
collaboration
Reduction in
running costs
CSR
improvements
Ease of
expansion
Competitive
advantage
Flexibility
Opens up
talent pool
Improved real
estate portfolio
++Recruitment
Retention
Inspiring and
exciting interiors
Benefits of ABW and smart working environments.

22. The pace of change is
accelerating!
Workplaces must be:
Flexible, Adaptable
Inspiring, Value-creating
Future-facing.
The age of continual change.

23. Steps to take.
Be more
afraid of
status quo
than change
Act before
you are on
a burning
platform
Set off with
burning
ambition
Champion
flexibility,
adaptability
and
responsiveness
Measure,
engage,
strategise
extended
workplace
Act (with audacity!)

24. Thank you.