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1
Welcome
ISS Business Forum & IAOP Nordic Chapter Meeting
on Smart Buildlings and Workplace Technologies
2
Today’s Program
15.00 WELCOME & INTRODUCTION TO ISS & IAOP
Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP
15.10 TR...
3
Today’s Program
15.00 WELCOME & INTRODUCTION TO ISS & IAOP
Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP
15.10 TR...
4
Today’s Program
15.00 WELCOME & INTRODUCTION TO ISS & IAOP
Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP
15.10 TR...
Frost & Sullivan
Energy & Environment
TRENDS AND DEVELOPMENTS WITHIN SMART
BUILDINGS & WORKPLACE TECHNOLOGIES
John Raspin,...
Top 10 Converging Factors Defining the Future of Energy & Buildings
“Connectivity and integration are driving new technolo...
Smart Buildings
Top 10 Markets & Technologies to Watch to 2025
Source: Frost & Sullivan
Fire & Incident
Prevention
Energy ...
The Future of Work
“Changes in technology, labour force, and workplace will have a significant impact on FM, in terms of c...
Impact on Services … Transformational Trends in FM
“Technology is converging with service innovation. These trends are not...
Business Productivity & Technology in the Workplace
“Innovative service suppliers are building new value propositions to a...
Convergence of Smart Buildings & Workplace Technologies
“Future workplaces will empower employees. Next generation smart b...
Tech Innovation Trends Impacting the Future of Buildings and Services
Top 5 Areas of Innovation in Homes & Buildings, 2017...
What will we see Next?
“Technology innovation will continue to drive the digital transformation of buildings and services,...
2
After a period of unprecedented technology innovation and advancement, the emphasis is shifting to
business model innova...
15
Today’s Program
15.00 WELCOME & INTRODUCTION TO ISS & IAOP
Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP
15.10 T...
© 2017 IBM Corporation16
The Impact of Technology in the
Workplace
Claire Penny
Global Industry Leader, Watson IOT & Build...
A critical moment
Digital differentiation
Operational excellence
Software everywhere
Cost
Value
Service
Delivery
Building
Optimization
User
Experience
&
Productivity
Building Management Evolution
Automated Buildings
(1980 – 2000)
Smart Buildings
(2000 – 2015)
Cognitive Buildings
(> 2015)
Cognitive Computing
Natural
Human
Interaction
Reason
with
Purpose
Self-learning
System
Cognitive
Computing
Example: Thermal Comfort Diagnosis
6 Buildings with a total of 3,500 sensors operated by external company
 The approach c...
Scalable IoT Platform
Navigate a campus via
Watson speech
Understand energy flow and
diagnose anomalies with
cognitive ana...
What is the value within the workplace?
DIGITAL ASSET LIFECYCLE
The manual input of data into
a maintenance system for
tho...
Built for business.
Designed for data.
Secure to the core.
What makes IBM different
Industry expertise Digital twinWatson
Underpinned by our security, ecosystem and next generation ...
28
Today’s Program
15.00 WELCOME & INTRODUCTION TO ISS & IAOP
Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP
15.10 T...
Edward Hamilton
Vice President, Communications Services
Ricoh Europe
How
technology is
changing our
meeting culture
50%
*IBM IoT research 2016 and Gerorge Beall at TNW 2017
90%
Time executives spend in
meetings
Average meeting lasts
38 mi...
Technology
Meeting
culture
Organisational
culture
Generational
culture
WORKPLACES
4G
Anytime, Anywhere
access to critical
information
Cloud Connectivity
& infrastructureSocial Media
Mobile devices
Co-working...
Rating
Effective decision
making
Ease of
connection
Agility
Time efficiency
DistanceInperson
Individual Group
BoardHuddle
Open space Focus
MEETING ROOM OR COLLABORATION SPACE?COLLABORATION SCENARIOS
Wayfinding &
Colleague
finding
Rooms &
resources
management
Workplace
analytics
Cognitive
workplace
Unified
Communications...
Systematic
Problem Solving
Powerful Analytics
Transfer knowledge quickly and
efficiently throughout the
organization
Learn...
Empowering Digital
Workplaces
Recruitment &
retention of
talent
Effective
decision
making
Flexible
collaboration
Time
effi...
43
Today’s Program
15.00 WELCOME & INTRODUCTION TO ISS & IAOP
Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP
15.10 T...
How can the digital
transformation
support the
workplace
experience?
53
Today’s Program
15.00 WELCOME & INTRODUCTION TO ISS & IAOP
Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP
15.10 T...
Combining
Smart
Buildings with
Smart Cities
Lasse Jonasson
Copenhagen Institute for Futures Studies
lj@cifs.dk
+45 53 66 0...
55
Copenhagen Institute for Futures Studies
Guiding decision makers worldwide since 1970
Major changes in
communication patterns
People will stop planning
More physical meetings and less
phone calls
56
What did ...
Source: CIFS, 2016.
1936 Automation
1960 Calculation
1980 Operation
1995 Collaboration
2008 Ubiquity
2018 Capabilities
202...
It is all about the user journey
58
Ecosystems
59
“An ecosystem is defined as a loosely
coupled, domain clustered
environment where
each species conserves
the...
Real Digital Ecosystems
160
We create systems
ourselves, but we
cannot predict how
they will interact with
each other…
API...
A connected society requires a connected infrastructure
Smart Buildings are being developed
with a centralized approach
Sm...
System interactions remain a challenge
62
E.g. In Barcelona for individuals to
reserve a parking space before they
travel ...
Smart Cities need to be shaped by people
63
Smart Cities need to embody
collective traits:
• Collaborative economy to conn...
Nobody likes Monday morning rush-hour
Tele-conferencing and video-conferencing is
beginning to replace business travel dur...
Questions
&
Thank you!
Lasse Jonasson
Copenhagen Institute for Futures Studies
lj@cifs.dk
+45 53 66 00 40
14 November 2017
66
Today’s Program
15.00 WELCOME & INTRODUCTION TO ISS & IAOP
Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP
15.10 T...
Q&A Session
67
John Raspin,
Frost & Sullivan
TRENDS AND
DEVELOPMENTS
WITHIN SMART
BUILDINGS &
WORKPLACE
TECHNOLOGIES
Dr. C...
68
Today’s Program
15.00 WELCOME & INTRODUCTION TO ISS & IAOP
Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP
15.10 T...
69
Thank you
for attending
Networking
ISS Business Forum: Smart Buildings and Workplace Technologies
ISS Business Forum: Smart Buildings and Workplace Technologies
ISS Business Forum: Smart Buildings and Workplace Technologies
ISS Business Forum: Smart Buildings and Workplace Technologies
ISS Business Forum: Smart Buildings and Workplace Technologies
ISS Business Forum: Smart Buildings and Workplace Technologies
ISS Business Forum: Smart Buildings and Workplace Technologies
ISS Business Forum: Smart Buildings and Workplace Technologies
ISS Business Forum: Smart Buildings and Workplace Technologies
ISS Business Forum: Smart Buildings and Workplace Technologies
ISS Business Forum: Smart Buildings and Workplace Technologies
ISS Business Forum: Smart Buildings and Workplace Technologies
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ISS Business Forum: Smart Buildings and Workplace Technologies

On the 14th of November, ISS hasthe pleasure of hosting a seminar where we shared thoughts, ideas and cases on Smart Buildings and Workplace Technologies.

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ISS Business Forum: Smart Buildings and Workplace Technologies

  1. 1. 1 Welcome ISS Business Forum & IAOP Nordic Chapter Meeting on Smart Buildlings and Workplace Technologies
  2. 2. 2 Today’s Program 15.00 WELCOME & INTRODUCTION TO ISS & IAOP Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP 15.10 TRENDS AND DEVELOPMENTS WITHIN SMART BUILDINGS & WORKPLACE TECHNOLOGIES John Raspin, Frost & Sullivan 15.35 IMPACT OF TECHNOLOGY IN THE WORKPLACE Dr. Claire Penny, IBM Watson IoT 16.00 HOW TECHNOLOGY IS CHANGING OUR MEETING CULTURE Edward Hamilton, Ricoh 16.25 LEVERAGING THE CUSTOMER JOURNEY BY APPLYING TECHNOLOGY AND IOT Martin Gaarn Thomsen, ISS 16.50 COMBINING SMART BUILDINGS WITH SMART CITIES Lasse Jonasson, Copenhagen Institute for Future Studies 17.15 Q&A SESSION WITH SPEAKERS All speakers 17.30 NETWORKING
  3. 3. 3 Today’s Program 15.00 WELCOME & INTRODUCTION TO ISS & IAOP Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP 15.10 TRENDS AND DEVELOPMENTS WITHIN SMART BUILDINGS & WORKPLACE TECHNOLOGIES John Raspin, Frost & Sullivan 15.35 IMPACT OF TECHNOLOGY IN THE WORKPLACE Dr. Claire Penny, IBM Watson IoT 16.00 HOW TECHNOLOGY IS CHANGING OUR MEETING CULTURE Edward Hamilton, Ricoh 16.25 LEVERAGING THE CUSTOMER JOURNEY BY APPLYING TECHNOLOGY AND IOT Martin Gaarn Thomsen, ISS 16.50 COMBINING SMART BUILDINGS WITH SMART CITIES Lasse Jonasson, Copenhagen Institute for Future Studies 17.15 Q&A SESSION WITH SPEAKERS All speakers 17.30 NETWORKING
  4. 4. 4 Today’s Program 15.00 WELCOME & INTRODUCTION TO ISS & IAOP Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP 15.10 TRENDS AND DEVELOPMENTS WITHIN SMART BUILDINGS & WORKPLACE TECHNOLOGIES John Raspin, Frost & Sullivan 15.35 IMPACT OF TECHNOLOGY IN THE WORKPLACE Dr. Claire Penny, IBM Watson IoT 16.00 HOW TECHNOLOGY IS CHANGING OUR MEETING CULTURE Edward Hamilton, Ricoh 16.25 LEVERAGING THE CUSTOMER JOURNEY BY APPLYING TECHNOLOGY AND IOT Martin Gaarn Thomsen, ISS 16.50 COMBINING SMART BUILDINGS WITH SMART CITIES Lasse Jonasson, Copenhagen Institute for Future Studies 17.15 Q&A SESSION WITH SPEAKERS All speakers 17.30 NETWORKING
  5. 5. Frost & Sullivan Energy & Environment TRENDS AND DEVELOPMENTS WITHIN SMART BUILDINGS & WORKPLACE TECHNOLOGIES John Raspin, Partner, Energy & Environment ISS Business Forum Copenhagen, November 2017
  6. 6. Top 10 Converging Factors Defining the Future of Energy & Buildings “Connectivity and integration are driving new technologies, industry structures and business models with sustainability at the core” Source: Frost & Sullivan Global Energy Demand Environment Energy Supply & Costs Sustainability Carbon Reduction Market De-Centralisation New Business Models E-Mobility Internet of Things Energy Efficiency Water Stress Circular Economy Smart Cities Big Data Capacity Optimisation Connectivity & Integration Efficiency & Intelligence
  7. 7. Smart Buildings Top 10 Markets & Technologies to Watch to 2025 Source: Frost & Sullivan Fire & Incident Prevention Energy Efficiency & Digital Buildings LED Lighting Revolution Top 10 Markets to 2025 Battery Energy Storage Solar PV IoT & Cloud Control Small Scale Distributed Generation Connected Living Energy Harvesting DC Power Distribution
  8. 8. The Future of Work “Changes in technology, labour force, and workplace will have a significant impact on FM, in terms of customer base, value proposition, and service needs” Source: Frost & Sullivan Labour Force Place of Work Workplace Technology • Increased influence from women, millennials, and older workforce will have different service requirements for the employees of today. • A more mobile and flexible workforce will need to be supported in complex and varied settings. • There will be a 17% drop in office space by 2020 and 15% fewer desks per worker. • Choice, flexibility, and collaborative working will become key considerations in workplace design. • Workplace optimisation will become recognised as a driver of productivity and a tool for attracting and retaining top talent. • Connectivity will drive a wide range of employment models and be a key enabler of online collaboration. • Human and robot collaboration in work will be commonplace by 2025.
  9. 9. Impact on Services … Transformational Trends in FM “Technology is converging with service innovation. These trends are not mutually exclusive, but are combining to provide a new future for smart buildings and workplace services” Business Productivity Value propositions to drive customer profitability Anything as a Service Growth in XaaS Models Energy Management Convergence of EM with FM Partnerships & Collaboration Skill sharing Performance Contracting Guaranteed efficiency outcomes Cloud Services Digital transformation and data analytics Sustainability Corporate and Government Initiatives Selling to the CXO Driving C-level relationships Source: Frost & Sullivan
  10. 10. Business Productivity & Technology in the Workplace “Innovative service suppliers are building new value propositions to address productivity of their customers by addressing the biggest pain points of the customer” Source: Frost & Sullivan Staff Retention Financial Stability Brand Protection Sustainability Labour Law Management Employee Satisfaction Operational Excellence Technology Optimisation
  11. 11. Convergence of Smart Buildings & Workplace Technologies “Future workplaces will empower employees. Next generation smart buildings will anticipate and adapt to users’ needs to make life easier, more comfortable, enjoyable and productive” Source: Frost & Sullivan Workplace Design & Optimisation Building Automation Fire & Security Staff Health & Safety Comfort & Experience Converging Applications for Value-Addition: • Remote management • Predictive maintenance • Asset/building performance • Sustainability • Risk management • Indoor positioning • Location Services • Scheduling • Room booking • Resource management • Etc. Technology and new Business Models Enabling Smart Workplace: • Mobility & connectivity • Wearables • Cloud • XaaS • Machine learning • Data analytics • Data integration • Etc.
  12. 12. Tech Innovation Trends Impacting the Future of Buildings and Services Top 5 Areas of Innovation in Homes & Buildings, 2017 to 2025 Source: Frost & Sullivan Big Data, IoT, cloud, artificial intelligence & machine learning algorithms for automation and management of building functions Connection and integration of energy prosumers, electric vehicles, energy storage and electricity demand Cyber Security for smart homes and buildings New business models for energy efficiency, asset/facility management, smart homes and buildings Customer engagement tools for connected living and working 1. 2. 3. 4. 5.
  13. 13. What will we see Next? “Technology innovation will continue to drive the digital transformation of buildings and services, with new capabilities and business models transforming the workplaces of tomorrow” Future of Digital Reality Realms Rise of the Machines: Future of cognitive robots “Uberization” of Industries Smart commerce: B2B Marketplaces, Smart Contracts Data-as-a-service opportunities Future of smart cities: benchmarking and funding models Source: Frost & Sullivan
  14. 14. 2 After a period of unprecedented technology innovation and advancement, the emphasis is shifting to business model innovation to bring technology to life and maximise impact. The highest impact will be seen in customer-centric service business models based on guaranteed outcomes, typically enabled by IoT. 3 Partnership, collaboration and co-creation of services will be key to meeting the growth objectives and sustainability visions of customers. The factors defining productivity are unique to each company and success depends on the definition, capture, management and optimisation of core performance data across the enterprise. 1 The facility management world is moving beyond TCO and building efficiency. Next generation solutions are focused on convergence of digital technology and services to deliver value propositions to enhance total business productivity, with sustainability at the heart. Conclusions and Lessons so Far “Innovation must focus on the digitalisation of buildings, workplace optimisation, new customer-centric business models and holistic productivity solutions” Source: Frost & Sullivan
  15. 15. 15 Today’s Program 15.00 WELCOME & INTRODUCTION TO ISS & IAOP Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP 15.10 TRENDS AND DEVELOPMENTS WITHIN SMART BUILDINGS & WORKPLACE TECHNOLOGIES John Raspin, Frost & Sullivan 15.35 IMPACT OF TECHNOLOGY IN THE WORKPLACE Dr. Claire Penny, IBM Watson IoT 16.00 HOW TECHNOLOGY IS CHANGING OUR MEETING CULTURE Edward Hamilton, Ricoh 16.25 LEVERAGING THE CUSTOMER JOURNEY BY APPLYING TECHNOLOGY AND IOT Martin Gaarn Thomsen, ISS 16.50 COMBINING SMART BUILDINGS WITH SMART CITIES Lasse Jonasson, Copenhagen Institute for Future Studies 17.15 Q&A SESSION WITH SPEAKERS All speakers 17.30 NETWORKING
  16. 16. © 2017 IBM Corporation16 The Impact of Technology in the Workplace Claire Penny Global Industry Leader, Watson IOT & Buildings
  17. 17. A critical moment
  18. 18. Digital differentiation Operational excellence Software everywhere
  19. 19. Cost Value Service Delivery Building Optimization User Experience & Productivity
  20. 20. Building Management Evolution Automated Buildings (1980 – 2000) Smart Buildings (2000 – 2015) Cognitive Buildings (> 2015)
  21. 21. Cognitive Computing Natural Human Interaction Reason with Purpose Self-learning System Cognitive Computing
  22. 22. Example: Thermal Comfort Diagnosis 6 Buildings with a total of 3,500 sensors operated by external company  The approach covers 12 times more sensors than the old system 100 1000 10000 100000 Causes Rules Sensors CausesRulesSensors Old System 300300194 New System 4728414462411 Old System New System
  23. 23. Scalable IoT Platform Navigate a campus via Watson speech Understand energy flow and diagnose anomalies with cognitive analytics Manage and find your assets in 3D Electricity with IoT Meter Occupancy with PIR Vibration Data with IoT Sensors Easily monitor and maintain assets before they fail Understand temperature, comfort and occupancy in buildings and data centers Desk Comfort Sensors Cognitive analytics for deep insights to unlock new cost savings. Customizable IoT platform that provides simple integration and high scalability Plug-and-play instrumentation with IoT devices Rapid modelling with laser scanner Speech Text to SpeechSpeech to Text Language Natural Language Classifier Dialog INTEGRATE INTERACT REASON LEARN Integration Watson IoTP Presence Insight Room BookingInsights for TwitterInsights for Weather Reason Predictive AnalyticsIoT RT Insights TririgaMaximo Security Proximity with BLE Learning Apache SparkdashDB with R Vision Visual RecognitionAlchemy API
  24. 24. What is the value within the workplace? DIGITAL ASSET LIFECYCLE The manual input of data into a maintenance system for thousands of assets is a costly, error prone process. SEMANTIC INSIGHTS Analyzing thousands of IoT devices cannot provide meaningful insights without a semantic method. FLUID SPACES The lack of real-time occupancy information within a building inhibits effective energy and space performance. MY COGNITIVE CAMPUS Increase productivity of teams by providing a comfortable environment and easy navigation. MY ARTEFACT Maintaining the perfect environment for art galleries and museums is critical. REAL TIME ASSET LOCATION Finding assets and their relevant data is challenging, in particular when you are in the field. SELF-LEARNING ENERGY DIAGNOSER Energy consumption has many influences and it is hard to detect and diagnose abnormal consumption. COGNITIVE ASSET HEALTH Predictive and preventive maintenance are immanent to reduce operation costs, but, lack the required sensors. SCALABLE IOT PLATFORM Cognitive Buildings require a highly scalable platform for data integration and analysis. COGNITIVE CONCIERGE Guiding people to their rooms and answering their questions is an central element of hospitality. Ferrovial: 3% - 7% TLC savings IBM: 33% - 50% FM savings Tesco: £20M Energy savings Public Sector: 25% per head
  25. 25. Built for business. Designed for data. Secure to the core.
  26. 26. What makes IBM different Industry expertise Digital twinWatson Underpinned by our security, ecosystem and next generation technology
  27. 27. 28 Today’s Program 15.00 WELCOME & INTRODUCTION TO ISS & IAOP Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP 15.10 TRENDS AND DEVELOPMENTS WITHIN SMART BUILDINGS & WORKPLACE TECHNOLOGIES John Raspin, Frost & Sullivan 15.35 IMPACT OF TECHNOLOGY IN THE WORKPLACE Dr. Claire Penny, IBM Watson IoT 16.00 HOW TECHNOLOGY IS CHANGING OUR MEETING CULTURE Edward Hamilton, Ricoh 16.25 LEVERAGING THE CUSTOMER JOURNEY BY APPLYING TECHNOLOGY AND IOT Martin Gaarn Thomsen, ISS 16.50 COMBINING SMART BUILDINGS WITH SMART CITIES Lasse Jonasson, Copenhagen Institute for Future Studies 17.15 Q&A SESSION WITH SPEAKERS All speakers 17.30 NETWORKING
  28. 28. Edward Hamilton Vice President, Communications Services Ricoh Europe How technology is changing our meeting culture
  29. 29. 50% *IBM IoT research 2016 and Gerorge Beall at TNW 2017 90% Time executives spend in meetings Average meeting lasts 38 min Meeting information lost, even with notes and actions XXX 8 13 17 38 min Set up Disrupted Productive
  30. 30. Technology Meeting culture Organisational culture Generational culture
  31. 31. WORKPLACES 4G
  32. 32. Anytime, Anywhere access to critical information Cloud Connectivity & infrastructureSocial Media Mobile devices Co-working Activity based working
  33. 33. Rating
  34. 34. Effective decision making Ease of connection Agility Time efficiency
  35. 35. DistanceInperson Individual Group BoardHuddle Open space Focus MEETING ROOM OR COLLABORATION SPACE?COLLABORATION SCENARIOS
  36. 36. Wayfinding & Colleague finding Rooms & resources management Workplace analytics Cognitive workplace Unified Communications Interactive white boards
  37. 37. Systematic Problem Solving Powerful Analytics Transfer knowledge quickly and efficiently throughout the organization Learning from their own experiences and past history Learning from peer experiences and the best practices of others Experimentation with new approaches Cognitive Workplace
  38. 38. Empowering Digital Workplaces Recruitment & retention of talent Effective decision making Flexible collaboration Time efficiency Data-driven insights
  39. 39. 43 Today’s Program 15.00 WELCOME & INTRODUCTION TO ISS & IAOP Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP 15.10 TRENDS AND DEVELOPMENTS WITHIN SMART BUILDINGS & WORKPLACE TECHNOLOGIES John Raspin, Frost & Sullivan 15.35 IMPACT OF TECHNOLOGY IN THE WORKPLACE Dr. Claire Penny, IBM Watson IoT 16.00 HOW TECHNOLOGY IS CHANGING OUR MEETING CULTURE Edward Hamilton, Ricoh 16.25 LEVERAGING THE CUSTOMER JOURNEY BY APPLYING TECHNOLOGY AND IOT Martin Gaarn Thomsen, ISS 16.50 COMBINING SMART BUILDINGS WITH SMART CITIES Lasse Jonasson, Copenhagen Institute for Future Studies 17.15 Q&A SESSION WITH SPEAKERS All speakers 17.30 NETWORKING
  40. 40. How can the digital transformation support the workplace experience?
  41. 41. 53 Today’s Program 15.00 WELCOME & INTRODUCTION TO ISS & IAOP Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP 15.10 TRENDS AND DEVELOPMENTS WITHIN SMART BUILDINGS & WORKPLACE TECHNOLOGIES John Raspin, Frost & Sullivan 15.35 IMPACT OF TECHNOLOGY IN THE WORKPLACE Dr. Claire Penny, IBM Watson IoT 16.00 HOW TECHNOLOGY IS CHANGING OUR MEETING CULTURE Edward Hamilton, Ricoh 16.25 LEVERAGING THE CUSTOMER JOURNEY BY APPLYING TECHNOLOGY AND IOT Martin Gaarn Thomsen, ISS 16.50 COMBINING SMART BUILDINGS WITH SMART CITIES Lasse Jonasson, Copenhagen Institute for Future Studies 17.15 Q&A SESSION WITH SPEAKERS All speakers 17.30 NETWORKING
  42. 42. Combining Smart Buildings with Smart Cities Lasse Jonasson Copenhagen Institute for Futures Studies lj@cifs.dk +45 53 66 00 40 14 November 2017
  43. 43. 55 Copenhagen Institute for Futures Studies Guiding decision makers worldwide since 1970
  44. 44. Major changes in communication patterns People will stop planning More physical meetings and less phone calls 56 What did the mobile phone cause?
  45. 45. Source: CIFS, 2016. 1936 Automation 1960 Calculation 1980 Operation 1995 Collaboration 2008 Ubiquity 2018 Capabilities 2026 Solutions 2032 Intention 2036 Influence - Algorithms tailoring & predicting your needs! - Algorithms acting on your needs! - Which decisions do you want to take yourself? Future of computation - The development of personal assistants 57
  46. 46. It is all about the user journey 58
  47. 47. Ecosystems 59 “An ecosystem is defined as a loosely coupled, domain clustered environment where each species conserves the environment, is proactive and responsive for its own benefit” An environment that supports the ecological needs of species so it can be sustained A natural ecosystem is composed of two key elements: Species that need to interact and balance with each other
  48. 48. Real Digital Ecosystems 160 We create systems ourselves, but we cannot predict how they will interact with each other… API Economy is constantly adapting and redefining business models Open Source Technology decentralises technology and promotes unpredictable collaboration Businesses are becoming event–centric, and constantly have to be ready and learning
  49. 49. A connected society requires a connected infrastructure Smart Buildings are being developed with a centralized approach Smart Cities are subject to central planning, but emerges with a high number of individual actors + 61
  50. 50. System interactions remain a challenge 62 E.g. In Barcelona for individuals to reserve a parking space before they travel remains impossible because of difficulties in getting different systems to interact Different systems struggle to interact Antonio Conde, Cisco Head of Innovation, Spain: “There are a lot of different silos and the first thing we need is a common layer/platform”
  51. 51. Smart Cities need to be shaped by people 63 Smart Cities need to embody collective traits: • Collaborative economy to connect people scattered across a city • Crowdfunding of community projects • Collective intelligence which integrates citizens view’s into budgeting, policy- making and urban planning Widespread technology in Smart Cities is yet to reach a stage where it can really help people. (Concept picture of Masdar city in UAE)
  52. 52. Nobody likes Monday morning rush-hour Tele-conferencing and video-conferencing is beginning to replace business travel during hectic periods Workplace integration with journey planning apps will allow a greater transparency of employee’s commutes Integration to additional platforms such as Uber and Alibaba will allow for cheaper, and more sustainable commute suggestions How will Smart Buildings interact with Transport? 64
  53. 53. Questions & Thank you! Lasse Jonasson Copenhagen Institute for Futures Studies lj@cifs.dk +45 53 66 00 40 14 November 2017
  54. 54. 66 Today’s Program 15.00 WELCOME & INTRODUCTION TO ISS & IAOP Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP 15.10 TRENDS AND DEVELOPMENTS WITHIN SMART BUILDINGS & WORKPLACE TECHNOLOGIES John Raspin, Frost & Sullivan 15.35 IMPACT OF TECHNOLOGY IN THE WORKPLACE Dr. Claire Penny, IBM Watson IoT 16.00 HOW TECHNOLOGY IS CHANGING OUR MEETING CULTURE Edward Hamilton, Ricoh 16.25 LEVERAGING THE CUSTOMER JOURNEY BY APPLYING TECHNOLOGY AND IOT Martin Gaarn Thomsen, ISS 16.50 COMBINING SMART BUILDINGS WITH SMART CITIES Lasse Jonasson, Copenhagen Institute for Future Studies 17.15 Q&A SESSION WITH SPEAKERS All speakers 17.30 NETWORKING
  55. 55. Q&A Session 67 John Raspin, Frost & Sullivan TRENDS AND DEVELOPMENTS WITHIN SMART BUILDINGS & WORKPLACE TECHNOLOGIES Dr. Claire Penny, IBM Watson IoT IMPACT OF TECHNOLOGY IN THE WORKPLACE Edward Hamilton, Ricoh HOW TECHNOLOGY IS CHANGING OUR MEETING CULTURE Martin G. Thomsen, ISS LEVERAGING THE CUSTOMER JOURNEY BY APPLYING TECHNOLOGY AND IOT Lasse Jonasson, CIFS COMBINING SMART BUILDINGS WITH SMART CITIES
  56. 56. 68 Today’s Program 15.00 WELCOME & INTRODUCTION TO ISS & IAOP Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP 15.10 TRENDS AND DEVELOPMENTS WITHIN SMART BUILDINGS & WORKPLACE TECHNOLOGIES John Raspin, Frost & Sullivan 15.35 IMPACT OF TECHNOLOGY IN THE WORKPLACE Dr. Claire Penny, IBM Watson IoT 16.00 HOW TECHNOLOGY IS CHANGING OUR MEETING CULTURE Edward Hamilton, Ricoh 16.25 LEVERAGING THE CUSTOMER JOURNEY BY APPLYING TECHNOLOGY AND IOT Martin Gaarn Thomsen, ISS 16.50 COMBINING SMART BUILDINGS WITH SMART CITIES Lasse Jonasson, Copenhagen Institute for Future Studies 17.15 Q&A SESSION WITH SPEAKERS All speakers 17.30 NETWORKING
  57. 57. 69 Thank you for attending Networking

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