Howard Grosvenor, UK Director of Professional Services, cut-e What are “digital skills” and what do they mean for talent in organizations? A clear and practical exploration of the world of “digital” and how we can help you achieve your digital workforce goals What our world class finance and banking clients are doing and how you can prepare yourself for the digital future

1. CLIENT NAME
Howard Grosvenor MSc C.Psychol. AfBPsS
cut-e UK
Digital Skills – (Almost) Everything You Ever
Wanted To Know But Were Too Afraid To Ask

2. CLIENT NAME
Robust
psychometrics
Innovative
UX
Enabled by
web technology
Powering your
talent strategy

3. What is ‘Digital’ The
Information
Economy
Omni-
channel
consumers
New
technology
Faster speed
‘Gig’ working
No physical
boundaries
Everything
connected Exponential
Data
Production

4. 90% of jobs require ‘digital skills’* to some extent
(UK Govt)
* Using information technology, coding, creating content,
evaluating media
Some Facts & Figures…
47% of jobs in advanced economies
are at ‘high risk’ of being automated in
the next 20 years (EY)
Time to 50% penetration in US
households: Telephone: 76 years;
Smartphone: <10 years (PwC)By 2020 there will be 7 times as many
connected devices as there are people
(Cisco)

6. The Environment Piece

7. The Environment Piece
What makes a job?
• Tasks & Activities
• Tools & Technology
• Knowledge Required
• Context (physical environment, types of interaction)
• Level of complexity
ALL of these change because of ‘digital’
• New types of content
• New ways of communicating
• New commercial models and different customer habits
• Faster speed of work – product lifecycle, time to market,
continuous feedback

9. security
data
customer
content
hardwar
e
Designin
g and
creating
Renderin
g / build
Analysin
g and
judging
Marketin
g
Feedbac
k &
improve
ment
governan
ce
Storage
and
manage
ment
systems
networks
Experien
ce
automati
on
Presence
Social
Media
Mana
ge
Websi
te
Mana
ger
Searc
h
Engin
e
Marke
ting
Game
s
Desig
ner
Tester
Devel
oper
UX
Desig
ner
Proce
ss
Analys
t
Machi
ne
Learni
ng
Analys
t
Data
Protec
tion
Advise
r
Data
Officer
Roboti
cs
Progra
mmer

10. Supervisor of AI Contact
Centre Agents
Commercial Drone Pilot
Thought-controlled
Interface DesignerGlobal Internet Police
Force

11. The Person Piece

12. The Person Piece
People are still fundamentally the same; BUT the emphasis on
the behaviours we need to exhibit, the skills and knowledge we
need, and how we approach work in the digital age will likely
need to change…
For example:
• Experimental mindset
• Quick judgements based on data
• Advocate for change
• Immerse in technology
These may be incorporated into your current frameworks, or
used as the basis for new frameworks

13. Environment Individual Contributor Leader
Automation /
Artificial
Intelligence
Decision-
maker /
Controller
Advocate for
standards
and values

14. Environment Individual Contributor Leader
Speed of
change
Delivers at
speed / win
and lose fast
Empower
decision-
making and
tolerate risk

15. Tech Partnership

16. World
Economic
Forum

17. cut-e

18. Some Takeaways: Person Piece
• Distinguish behaviour and acquired knowledge
• Difference in emphasis on behaviours, rather than new behaviours
previously unknown – this is important to recognise to avoid overlap
when fitting alongside existing models
• The acquired knowledge piece will change very quickly – so it is more
important to understand speed of learning and motivation

19. So What?

20. ‘Digital’ in Assessment
www.maptq.com
chatTLC917

21. What do we have and
where in the
organisation is it?

22. Individual Development

23. Summary

24. Summary
• ‘Digital’ is a step-change in the business environment
• The range of human behaviours will remain as broad as it is
now, but the emphasis on different behaviours will change
• Organisations that focus on both people and process aspects,
will succeed through the change