1. Curriculum Vitae
Application Details
Mr. Pieter Barnard
Position applying for: Service Advisor
CV Reverence: Indeed Job Alert
Number of years experience in the position applying for: Over ten years
Career Level: Management
Last salary received: R25 000
Expected monthly salary: R22 000 (negotiable)
Preferred city of employment: 1 Richards Bay
2 Kwazulu Natal
3 Anywhere
Availability: Immediate
Summary of experience related to position applying for:
I have been a service manager for over 10 years and know all the duties of a service advisor.
I have received numerous rewards for being the best service manager of the year within the UD
Trucks dealership network in South Africa.
I have worked on Automate for a good 12 years.
I am well known in the field of dealing with warranty work as per requirements and company
policy.
I am certified in; Engine Failure and Major Causes.

2. Education Training
Secondary Qualification: Ligbron Technical High School
Tertiary Institution: Matric (Grade 12)
Tertiary City / Town: Ermelo
Tertiary Year: 1979
Tertiary Qualification 1: National Technical Diploma N2
Tertiary Institution: Department of National Education
Tertiary City / Town: Pieter Maritz burg
Tertiary Year: 1983
Tertiary Qualification 2: Leadership Development
Tertiary Institution: University of Pretoria
Tertiary City / Town: Pretoria
Tertiary Year: 2008
Computer Literacy
Automate Pastel
SAP Microsoft Word
Microsoft Excel Microsoft Outlook
Microsoft Power Point Gesmac
Power – Iveco Trucks Parts and Warranty Systems
UD Trucks Online systems
Time Manager Platinum 64

3. Courses Completed
Nissan SA
15/03/2000 PL49HEAVY PL49 HEAVY VEHICLE
16/05/2000 HV78 UD STEP 2.2 ELECTRICAL
07/11/2000 PLOO NEW MODEL HS INTRODUCTION
27/03/2001 PL49 WARRANTY
27/06/2001 NSSW NSSW SERVICE
15/10/2001 PLZR NEW MODEL X-TRAIL INTRODUCTION
05/02/2002 NSSWFR NSSW FOR SERVICE ADVISORS
27/03/2002 PLQW QW TECHNICAL NEW MODEL INTRODUCTION
13/06/2002 ADM2 COACHINGAND MENTORING
03/10/2002 ADM5 MARKETINGMANAGEMENT
09/01/2003 HCVWEB HCVWEB TRAINING
28/02/2003 ADICD VIRTUAL BOOK CDS
20/06/2003 NISPAC2003 NISPAC 2003
18/11/2003 PL63A MERSETA REPORTING
07/03/2005 SAPPA P&A BUSINESS SERVER PAGES COURSE
07/11/2005 ADM8
PARTS DEPARTMENT PROFIT IMPROVEMENT
WORKSHOP
12/06/2006 SP01 PREPARINGTO CONDUCT PARTS SALES
20/06/2006 SP03
MAINTAININGA POSITIVE RELATIONSHIP WITH
PARTS CUSTOMERS
28/02/2004 PLZ Technical Training 350Z
01/06/2004 ADPM1 Parts Manager Operations Control
05/06/2005 Almera Maintenance Almera Maintenance
24/06/2005 NISPAC 2005 - gear 1 NISPAC 2005 - gear 1
28/07/2005 ADPM1 Parts Manager Operations Control

4. 26/10/2005 New Model Technical PLN Navara New ModelTechnical Introduction
04/02/2006 New Model Technical PLMa Micra Diesel New Model Technical Introduction
08/05/2006 New Model Technical PLUY61 PatrolPick Up Technical Introduction
UD TRUCKS SA
2008/06/24 NDSA Marketing Strategy
2008/08/20 NDSA SP001 Service Processes
2010/03/02 UD Trucks Warranty Training
2012/07/12 UD Trucks Warranty Training
2012/08/15 UD Trucks P9156 Launch Training – Technical
2013/06/14 UD Trucks Product Knowledge
2012/11/05 UD Trucks Engine Failure Analyses
2007/08/06 Iveco SA UK TRG UK TRG
2008/05/10 Iveco SA COMP/SIM COMP/
2010/02/09 Iveco SA WARRANTY TRAINING WARRA
2011/03/01 Iveco SA WARRANTY TRAINING WARRA
2012/05/07 Iveco SA F4 FINANCE FOR SERVICE MANAGERS F4 FINA
2012/09/05 Iveco SA Repair and Maintenance Repair a
2013/02/07 Iveco SA Maintenance Contract Maintena
2013/04/23 Iveco SA IVECO Systems, FEW, VOR & One Call IVECO
2013/01/10 Iveco SA Warranty Training Warrant
2013/08/15 Iveco SA Warranty Training & Maintenance Contract Warrant
2013/10/14 Iveco SA Customer Care Custome

5. Employment History
Previous Employer: Ermelo Truck & Tractor Centre
City: Ermelo
Period: 2003 to 2015
Position: Director / Service Manager / Parts Manager
Monthly Salary: R 38 000
Duties:
MersetaReporting.Coordinatingwiththe Setainordertoget us muchbenefitsforthe companyaspossible.
SewelsReporting.Loadingof companytrail balance andmonthendreportstoSewelsInternetsite andgenerating
companyreport.
I was alsoincharge of seeingthatall Labour Lawsare compiledto,andreportingtothe Labour AidCommission.
Managing the parts department,andreportingtomanagementona monthlybasis.
I have managed the warranty department and all warranty claims.
I worked directly with the service advisor to ensure that all jobs were invoiced correctly.
Focuson makingeveryworkhoura profitable hourforthe company.
Enforce and maintainall companystandardsandprocedures.
Track all workbillableornotfor the entire technical team.
Provide anexcellentexample of customerserviceonall levelsforthe company.
Mentor Techniciansonanyaspectof theirposition.
Coordinate andschedule resourcesforservice requests.
Manage activitiesof all technicians.
Manage workflowof all service requests.
See that all Service Requestsare assignedaccordingtothe companyworkflow procedures.
Provide clientswithone-to-one orone-to-manycustomerservice asneeded.
Reviewtechnician’stimecardstoensure theyare beingkeptupto date in real time.
Reviewandmanage the Service Requestbacklogasneededtoensure all SR’sare correctlyprioritized.
Reviewandrevise previousmonth'sMonthlyMaintenance Checklistasneeded.
Monitorall MonthlyReportsandmanage the process.
Planand schedule Inhouse Training.
ReviewMonthlyReportsandmonitorprogressandmanage the process.
Schedule anyshortnotice trainingfortechniciansasrequired.
Planand,schedule anytrainingforthe technicians.
Reviewthe yearandsummarize successes,andfails.
Pay special attentiontothe goalsagreeduponforthe year.
Establishgoalsforthe yearahead.
Participate inthe annual companyroadmap meeting.
Prepare yourdepartmentbudgetforthe nextyear.
Reason for leaving: I sold my shares in the company and moved to Richards Bay.

6. Last Employer: Richards Bay Commercials
City: Richards Bay
Period: August 2015 to February 2016
Position: Service Manager
Monthly Salary: R 25 000
Duties:
This was a new business and I was asked to get the workshop profitable and running according company policies
and procedures.
I have managed the warranty department and all warranty claims.
I worked directly with the service advisor to ensure that all jobs were invoiced correctly.
Focuson makingeveryworkhoura profitable hourforthe company.
Enforce and maintainall companystandardsandprocedures.
Track all workbillableornotfor the entire technical team.
Provide anexcellentexample of customerserviceonall levelsfor the company.
Mentor Techniciansonanyaspectof theirposition.
Coordinate andschedule resourcesforservice requests.
Manage activitiesof all technicians.
Manage workflowof all service requests.
See that all Service Requestsare assignedaccordingto the companyworkflow procedures.
Provide clientswithone-to-one orone-to-manycustomerservice asneeded.
Reviewtechnician’stimecardstoensure theyare beingkeptupto date in real time.
Reviewandmanage the Service Requestbacklogasneededtoensure all SR’sare correctlyprioritized.
Reviewandrevise previousmonth'sMonthlyMaintenance Checklistasneeded.
Monitorall MonthlyReportsandmanage the process.
Planand schedule Inhouse Training.
ReviewMonthlyReportsandmonitorprogressandmanage the process.
Schedule anyshortnotice trainingfortechniciansasrequired.
Planand,schedule anytrainingforthe technicians.
Reviewthe yearandsummarize successes,andfails.
Pay special attentiontothe goalsagreeduponforthe year.
Establishgoalsforthe yearahead.
Participate inthe annual companyroadmap meeting.
Prepare yourdepartmentbudgetforthe nextyear.
Reason for leaving: This was only a 6 month contract.

7. Personal Details.
Full Name: PieterAndre’
Surname: Barnard
Date of birth: 02 June 1961
Age: 55
Gender: Male
EmploymentEquity: White
Nationality: RSA
Marital Status: Married
Numberof dependants: 2
HealthCondition: Excellent
Disabled: No
Smoking: Yes
Townof residence: RichardsBay, Meerensee
E-Mail Address: pieterbarnard61@gmail.com
Cell Number: 079 891 5232
Languages:
Home Language: Afrikaans
2nd
Language: English

8. Personal Attributes:
Hard working
Honest& Trustworthy
Reliable
Positive Attitude
Respectful
Work to a highstandard
Learn quickly.
Achievements:
In 2008 I became a Directorin3 Truck dealerships.
2007 UD Trucks SA BEST BUSINESS PRACTICE Service Manager of the year.
2008 UD Trucks SA BEST BUSINESS PRACTICE Service Manager of the year.
2008 UD Trucks SA BEST BUSINESS PRACTICE Parts Manager of the year.
2008 UD Trucks SA BEST PERFORMANCE EXILINCE Parts Manager.
2011 UD Trucks SA FINALIST Best Service Manager of the year.
2012 UD Trucks SA FINALIST Best Service Manager of the year.
Career Objective:
I am looking for an opportunity with an established and reputable organisation that would offer me an opportunity
to not only utilize my current knowledge, skills and experience, but also afford me an opportunity to gain more
experience and be awarded for achievements and grow within the organisation.
Professional Membership / Associations:
M.O.T.H. Memorable Order Of Tin Hats. Member for 23 years
Richards Bay Ski Boat Club Member for 15 years

9. References:
Corrie Barnard Director & DealerPrinciple
ErmeloTruck & Tractor Centre 082 494 7578
corrie@ettc.co.za
HerculesLourens Director& Financial Manager
ErmeloTruck & Tractor Centre 072 224 8645
Hercules@ettc.co.za
T de Beer Owner
RichardsBay Commercials 082 921 4773
sales@ustrucks.co.za
DriesNel Regional Service ManagerIvecoSA
IVECOSOUTH AFRICA 082 901 8993
Driesn@iveco.co.za
RobertFrazer DealerDevelopmentManagerIvecoSA
IVECOSOUTH AFRICA 082 902 1103
robf@iveco.co.za