This document summarizes the regional product support provided by three Perkins distributors across Central Asia and the Middle East. They have implemented high service standards across territories and have training programs to ensure engineers have the necessary knowledge. Their combined resources allow them to offer customers support across 12 countries. They aim to provide a quick response time to service issues and keep customers informed during repairs to minimize disruption.

1. Best In ClassRegional Product Support

2. We have implemented a high level Service Standard across all territories
and have monitoring controls in place from each of our three Head Offices
to ensure the same high standards are achieved in every country in which
we are present.
Training is a high priority for us and we have annual training plans to
ensure all engineers are kept up-to-date with the knowledge required to
carry out service work. We work closely with the Perkins Training Guild
and have two Perkins certified “trained trainers” to ensure we can train in
local territories, so as not to interrupt service work in the field. We are also
in the process of building bespoke diesel and gas training centres at our
Head Office in Wales and others are planned in strategic regional centres.
Our combined resources and
extensive knowledge mean that we
can offer your business a ‘one-stop
shop’ for regional product support.
We have a large team of trained
engineers covering 12 countries:
• Afghanistan
• Armenia
• Azerbajian
• Georgia
• Kyrgyzstan
• Mongolia
• Pakistan
• Sri Lanka
• Tajikistan
• The Maldives
• Turkmenistan
• Uzbekistan
For the first time, three long-established
appointed Perkins distributors have joined
their resources to offer a unique regional
service, offering world-class product
support across Central Asia and
the Middle East.

3. Service Standards
• You can expect the same
world-class level of service and
support in our regions
• Our comprehensive internal
training and monitoring
processes mean that we are
committed to excellent service
and satisfaction
• The aim is for all of our facilities
to have the relevant service
and support requirements.
Engineers are committed to a
Perkins certified training and
keep updated through our
annual training plan
• We will keep you informed
every step of the way during
your service or warranty job so
that you can plan exactly when
your engine will be up and
running again – our aim is to
minimise any disruption to you
and your business
• Our continuous improvement
process will ensure that we
monitor and reduce our
response times
• Our new 4S programme is to
be rolled out in 2014 to ensure
continual customer satisfaction
‘Speak, Speed, Solve, Satisfy’
• Our engineers are trained to
give you the best possible
service, to include advice on
how to maximise the potential
of your engine, including
advice on correct oils to use,
service increments and can
offer extended service or
maintenance contracts to
your business
Extended Service
Contracts (ESC)
Why buy ESC?
• Total protection from
unexpected repair bills
• Longer lasting product support
from Perkins global support
network
• Genuine Perkins parts ensure
continued engine performance
• Highly trained technicians
Customised
Maintenance Contracts
We can tailor make
maintenance contracts to
cover your site equipment.
We understand that in some areas,
cross-country travel time can vary
from season to season.
To minimise disruption to you
and your business during the
winter months, we can tailor a
maintenance contract for you to
check and service your equipment
beforehand. This should minimise
the potential for service work during
the times when you need your
machinery most and when it may
take us longer to reach you.
IPG Mongolia en route to a service job in extreme weather conditions
– 3 day journey to site
Extended Service Contract (ESC)
End User Guide
Purchased in minutes
protected for
years

4. Why Use
Genuine Parts?
• Perkins Powerpart components
are designed to work together
to maximise component life and
engine performance.
• Powerpart parts are designed
to match the individual engine
characteristics across the whole
Perkins engine range, to fit
first time and saving on costly
downtime.
• Powerpart parts restore
optimum power and fuel
efficiency and are supported by
the Perkins Powerpart Warranty.
Using non-genuine
Perkins parts will void
your engine warranty.
Genuine Parts

5. The Risks of Using
Non Genuine Parts
We cannot stress enough, the
importance of using genuine
Perkins parts in your Perkins
engines.
If you use non-genuine parts
in your engine this will void the
warranty.
• Non-genuine parts are designed
using reverse engineering
(copying an original component).
Manufacturers of non-genuine
parts do not have access to
Perkins technical data and
drawings so these parts are
designed and manufactured
in isolation from the rest of the
engine.
• In most cases the material
specification is rationalised, so
there is a real risk that these
parts will not fit correctly.
This can result in rapid wear,
compromised performance,
poor reliability, higher oil and
fuel consumption and even
component damage or engine
failure.
• Suppliers of non-genuine parts
will only provide a small range of
the high-volume part numbers.
They will not support the
complete Perkins engine range
and will not be covered by the
Powerpart warranty.
Look after
and it will look after you
your Perkins engine

6. Territory Overview
MALI
ALGERIA
MOROCCO
MAURITANIA
SENEGAL
WESTERN
SAHARA
GHANA
GUINEA
TUNISIA
SOUTH
AFRICA
CONGO
GABON
BURKINA
FASO
CÔTE
D’IVOIRE
LIBERIA
SIERRA
LEONE
TURKEY
SYRIA
IRAQ
SAUDI
ARABIA
KUWAIT
LEBANON
ISRAEL
JORDAN
YEMEN
BAH
GEORGIA
AZERB
ARMENIA
NIGERIA
SUDAN
ETHIOPIA
CHAD
EGYPT
LIBYA
ERITREA
CENTRAL AFRICAN
REPUBLIC
UGANDA
KENYA
SOMALIA
DJIBOUTI
TANZANIA
MOZAMBIQUE
ZAMBIA
ZIMBABWE
DEMOCRATIC
REPUBLIC OF
THE CONGO
ANGOLA
NAMIBIA
BOTSWANA
CAMEROON
NIGER
BENIN
TOGO
Georgia
Contact
sn@unimex.com
Service Response Time
(To Initial Site Visit)
Up to 100 miles: 3 Day
Up to 500 miles: 4 Days
Armenia
Contact
sn@unimex.com
Service Response Time
(To Initial Site Visit)
Up to 100 miles: 3 Day
Up to 500 miles: 4 Days
Pakistan
Contact
service@mayphil.com
Service Response Time
(To Initial Site Visit)
8-10 hours
Afghanistan (ITW)
Contact
service@mayphil.com
Service Response Time
(To Initial Site Visit)
Up to 100 miles – 4 hours
Up to 500 miles – 3 days
Afghanistan (OTW)
Contact
service@mayphil.com
Service Response Time
(To Initial Site Visit)
Up to 100 miles – same day
Up to 500 miles – 72 hours
Global expertise delivered
locally to you
Nigeria
Contact
service@mayphil.com
Qatar
Contact
service@mayphil.com
Saudi Arabia
Contact
service@mayphil.com
Turkey
Contact
service@mayphil.com
United Arab Emirates
Contact
service@mayphil.com
Gas Centre of Excellence
Gas Centre of Excellence
Gas Centre of Excellence
Gas Centre of Excellence
Gas Centre of Excellence

7. 24-Hour Service
Helpline
We have recently launched
an online helpline so you
can contact us at any time
to report an engine fault
– we will respond to you
within 24 hours.
If you send us your contact details,
full engine serial number and a
description of the fault or service
required, one of our service team
will call you to arrange a site visit.
For more information please visit
www.mayphil.com/
helpline
You will find full details, an engine
designation guide and a service and
support form to download.
In Pakistan we have a telephone
helpline, to which an engineer
will respond within 4 hours and
we will have technicians on your
site for an initial assessment within
8-10 hours.
UAE
OMAN
HRAIN
QATAR
BAIJAN
KAZAKHSTAN
UZBEKISTAN
TURKMENISTAN
KYRGYZSTAN
TAJIKISTAN
AFGANISTAN
PAKISTAN
INDIA
MONGOLIA
CHINA
BHUTAN
NEPAL
BANGLADESH
SRI
LANKA
Azerbaijan
Contact
sn@unimex.com
Service Response Time
(To Initial Site Visit)
Up to 100 miles: 1 Day
Up to 500 miles: 2.5 Days
Mongolia
Contact
service@ipgperkins.com
Service Response Time
(To Initial Site Visit)
Up to 100 miles – 1 day
Up to 500 miles – 3 days
Turkmenistan
Contact
service@ipgperkins.com
Service Response Time
(To Initial Site Visit)
Up to 100 miles – 1 day
Up to 500 miles – 3 days
Uzbekistan
Contact
service@ipgperkins.com
Service Response Time
(To Initial Site Visit)
3 days
Tajikistan
Contact
service@ipgperkins.com
Service Response Time
(To Initial Site Visit)
1 week
Kyrgyzstan
Contact
service@ipgperkins.com
Service Response Time
(To Initial Site Visit)
1 week
The Maldives
Contact
service@mayphil.com
Service Response Time
(To Initial Site Visit)
Up to 100 miles – 48 hours
Sri Lanka
Contact
service@mayphil.com
Service Response Time
(To Initial Site Visit)
Up to 100 miles – 6 hours
Up to 500 miles – 24 hours

8. Perkins Engines Company Limited
Peterborough PE1 5FQ
United Kingdom.
Telephone: +44 (0)1733 583000
Fax: +44 (0)1733 582240
www.perkins.com
All information in this document is substantially correct at time
of printing and may be altered subsequently.
Publication No. UMI2014001 | Produced in Wales.
Head Office Address
12 Harley Street
London
United Kingdom
W1G 9PG
+44 (0) 207 323 3353
info@unimexuk.com
www.unimexuk.com
IPG, Unimex and Mayphil are appointed Perkins distributors.
Head Office Address
Mayphil Industrial Estate
Goat Mill Road
Merthyr Tydfil
United Kingdom
CF48 3TF
+44 (0) 1685 353 220
service@mayphil.com
www.mayphil.com
Head Office Address
Mayphil Industrial Estate
Goat Mill Road
Merthyr Tydfil
United Kingdom
CF48 3TF
+44 (0) 1685 353 280
service@ipgperkins.com
www.ipgperkins.com