1. PHILIP THOMAS PALATHRA
3800 CR 94
Manvel, TX 77578
(281) 781-9659
phisaphil@gmail.com
OBJECTIVE
To obtain a challenging and rewarding full-time position in the field of management.
EDUCATION
• Masters of Business Administration GPA: 3.7
Strayer University, Orlando, Florida, USA (Sept, 2009)
• Masters of Business Administration GPA: 3.2
Bharathiyar University, Tamil Nadu, India. (May, 2003)
• Bachelor in Commerce GPA: 3.2
Mahatma Gandhi University, Kerala, India (April, 2001)
EXPERIENCE
WEBNOW- web designing company - Houston - Office assistant 01/2012- present
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to
quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated
complaints or disputes.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with
management.
• Discuss job performance problems with employees to identify causes and issues and to work on
resolving problems.
New York Life Insurance- Houston - Financial advisor-10/2010- 12/2011
• Interview clients to determine their current income, expenses, insurance coverage, tax status, financial
objectives, risk tolerance, or other information needed to develop a financial plan.
• Answer clients' questions about the purposes and details of financial plans and strategies.
• Recommend to clients strategies in cash management, insurance coverage, investment planning, or
other areas to help them achieve their financial goals.
• Analyze financial information obtained from clients to determine strategies for meeting clients' financial
objectives.
• Implement financial planning recommendations or refer clients to someone who can assist them with
plan implementation.
Philjo Margin Free Market- India - Sales Manager (01/2001-08/2006)
• Resolve customer complaints regarding sales and service of the store.
• Oversee regional and local sales managers and their staffs.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service
programs.

2. • Determine price schedules and discount rates of merchandise.
• Review operational records and reports to project sales and determine profitability.
• Manage the office works and business communication like phones, emails, faxes, teleconferencing and
presentation, clock in and clock out…etc.
ACADEMIC PROJECTS
• A financial analysis on the profits based on Total Quality Management between Ford, GMC and Toyota.
• Compared the stock value rise of Toyota motor company which had implemented Total Quality
Management to Ford and GMC.
• Used bar diagrams to explain the difference of the improvement in profitability and company process.
• Explained the elimination of errors and defects by using TQM and Six Sigma that helped Toyota to
capture the market faster than its competitors.
• Marketing analysis on Colgate vs. close up toothpaste in India.
• Researched and compared the various advertising methods used by Colgate vs Close up and summarized
the effectiveness in capturing the target market using SWOT analysis (Strength, Weakness, Opportunity
and Threats theory).
• Analyzed the market segmentation process of both the companies to have more effective control of the
market.
VOLUNTEER EXPERIENCE: Jesus Youth (1994 - Present)
• Organized many conferences and conventions as a member of different organizing teams.
• Coordinated different activities as a part of different coordinating teams.
• Organized night vigils in churches for the intercession of families and individual petitions.
• Served as a missionary for two years in India and Ireland.
SKILLS
• MS Office
• MS Project
Reference
• Available upon Request
Status
• US citizen