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CUSTOMER ANNUAL REPORT Customers Who Rent & Customers Who Own Their Home

The Key Stats! 23,262 sent to customers homes 379 requests for the full report The appetite for MORE = 1.6% of Customers wanted more

Who Wanted More Online….. The Online Report was viewed 105 times Average hits for any Bromford page was 178 times

How Did They View? 85% Using Computer (Windows) 6% Using an IPad 8% Using an Iphone 1% Using Android Phone

Customers Who Wanted More By Post Printed - 172 rented customers 12 homeowners DVD - 82 rented customers 8 homeowners TOTAL REQUESTS - 274

How does this compare to the reach of Social Media? Combining the audience of Facebook and Twitter over 6,800 are receiving our messages Highest audience in Twitter Bromford Living Page on Facebook has been viewed 597 times since launch of CAR 122 Direct Referrals from Bromford Website –low traffic? High % of Women aged 35 – 44 using our Facebook page regularly

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Customer annual report

1. CUSTOMER ANNUAL REPORT Customers Who Rent & Customers Who Own Their Home

2. The Key Stats! 23,262 sent to customers homes 379 requests for the full report The appetite for MORE = 1.6% of Customers wanted more

3. Who Wanted More Online….. The Online Report was viewed 105 times Average hits for any Bromford page was 178 times

4. How Did They View? 85% Using Computer (Windows) 6% Using an IPad 8% Using an Iphone 1% Using Android Phone

5. Customers Who Wanted More By Post Printed - 172 rented customers 12 homeowners DVD - 82 rented customers 8 homeowners TOTAL REQUESTS - 274

6. How does this compare to the reach of Social Media? Combining the audience of Facebook and Twitter over 6,800 are receiving our messages Highest audience in Twitter Bromford Living Page on Facebook has been viewed 597 times since launch of CAR 122 Direct Referrals from Bromford Website –low traffic? High % of Women aged 35 – 44 using our Facebook page regularly