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Everything You Need to Know About Employee Journey Maps
- 1. What Is An Employee Journey Map? A journey map looks at touch points or the "points that matter" in the employee experience. This can be first coming across an organization, the interview, onboarding, and leaving, to name a few touch points. A quality employee journey map will allow you to identify the shortcomings in the employee experience, and how to cater different parts of the employee experience to different employees. What Are Some Examples Of Employee Journey Maps? EMPLOYEE JOURNEY MAPPING
- 2. Trends in Employee Journey Maps An employee journey map will allow you to put into context the employee experience in a visual format. An employee journey map creates something that is unique to YOUR organization. Employee journey mapping will allow you to find and identify your shortcomings. Looking For More Inspiration? Here is a great article with more employee journey maps: What Are The Benefits Of Creating An Employee Journey Map?
- 3. Sourcing And Recruiting The First Day The First Week The First Month The First Quarter What is the employee trying to do? A Guide To Employee Journey Mapping What Are The Steps To The Employee Journey Map? This will depend on your organization, but here is a good list to get you started: 1. 2. Pre-Boarding 3. Onboarding 4. Compensation And Benefits 5. Ongoing Learning And Development 6. Ongoing Engagement 7. Rewards And Recognition 8. Performance Planning, Feedback, And Review 9. Advancement 10. Retire, Fire, Resign These can all be broken down further into sub-steps for each. For example, you could break down onboarding into the following: For Each Step Of The Journey, Ask The Following Three Questions: 1. 2. What is the employee feeling? 3. What are the barriers or obstacles that get in their way? For a further breakdown of each step, please see my blog post on the subject of employee journey mapping:
- 4. How Do I Figure Out Which Areas I Need To Work On For My Employee Journey Map? Ask! Go talk to as many employees as possible. Have 1-on-1 chats, group chats, send out surveys, anything to help pick up on pain points of where your employee experience needs to be improved. Again, review the three questions on the previous page to help determine these pain points. Building Personas For Your Journey Map: Personas are used frequently in the user experience world to identify types of customers, pain points, goals and needs, and will help you in employee journey mapping. A software developer will have a different journey than someone in sales. The problem with personas? Too many get caught up in all the small details, that frankly don't matter, and people aren't going to read. See this here? This is WAY too wordy and gets full of details that frankly don't matter. So, what is one to do?
- 5. Make It Visual! Want a great source of inspiration for making your personas? REDDIT STARTER PACKS. I'm not kidding. https://www.reddit.com/r/starterpacks/ The best way to explain is by providing a few examples: These get their point across very quickly. I'm sure we've all been that person in the airport!