1. Hello!
My name is
Patricia Pearson-Kotz

2. Introduction
• Even though my name is Patricia, I hardly ever answer to that. Please call me Patti.
• I have lived in Illinois most of my life, but am not a fan of cold weather.
• We moved to Florida in May of 2014.
• I am a hands on professional with significant experience in analyzing, designing,
implementing, and problem solving in the business management and training area
to provide high quality process/procedure/training/documentation solutions.
• Also, I am well versed with a variety of technical writing software packages and am
able to easily learn new software/documentation tools.

3. Highlights Below is a list of some highlights of work I have completed in
previous positions:
• Created multiple types of hardware and software documentation
using FrameMaker, Microsoft Word, and PowerPoint.
• Use of SharePoint to collaborate with cross-functional team using
administration of users, workspaces and task assignments.
• Developed end user training material and detailed hardware
drawings using Visio and PowerPoint.
• Prepare and analyze detailed Visio flow-charts for corporate and
business partner call centers as well as internal corporate cross
departmental processes and procedures using business process
modeling software.
• Performed project management for documentation projects
using Excel and corporate tracking software.
• Developed detailed command and message manuals for digital
access and cross-connect telephony software updates including
participating with a cross-functional team for new software
releases. Created with Troff and migrated to Framemaker.

4. Software Skills
Microsoft Word FrameMaker
PowerPoint Adobe Acrobat
Excel Visio
Access Captivate
Snagit Perception QuestionMark
Photoshop SharePoint
WebEx Recording Troff

5. Work Experience
The following slides provide a portfolio of sample for some of the technical writing
documents created for companies I have worked for.
WestRock Paper Mills in Panama City and Jacksonville, Florida
Blue Cross Blue Shield in Naperville, Illinois
BP Chemistry and Business Partner Call Center Departments in Naperville, Illinois
Alcatel-Lucent Technology in Naperville, Illinois
OfficeMax Corporate in Naperville, Illinois

6. Visio Business
Process Flow
Example
This diagram provides the flow of a
request for training through different
departments once it is entered into the
system.

7. Microsoft Word
Training
Marketing Flyer
Marketing flyers provide information
about related courses for customers and
business partners when they visit the
training center.

8. Microsoft Word
End User
Procedure
The end user procedure is used for
training purposes and as a work
instruction within an ISO program.

9. Microsoft
PowerPoint End
User Software
Procedure
This end user procedure is for a
customer service call center. It also has
hyperlinks to other related procedures
which are all housed in SharePoint.

10. Microsoft Excel for
Document Project
Management
Tracking
Excel is used to track end user
procedure creation project, with a pivot
table to show a quick status.

11. Visio Drawing of an
LTE Network for
Telecommunication
Visio was used to create a layout of the
path that information travels through
in an LTE network.

12. PowerPoint Factory
Floor Layout
With limited resources, this production
floor layout was created in PowerPoint
for a low level training manual.

13. Technical Equipment
Parts Drawing
This drawing is part of an end user
guide for technicians to recognize
different parts of the equipment.

14. FrameMaker
Equipment Guide
using Information
Mapping
Information Mapping style was used to
create a manual for consumer end
users. The full document was created in
FrameMaker.