2. CAREER SUMMARY
15 year Veteran of several G.M.
administrative accounts
including 3 years managing
unique corporate mailroom as
well as other corporate facilities
10 Years+ Experience
working with professional
carriers (FedEx, UPS, etc. )
and 3PL providers
15 Years Direct Experience
in Office Services, Corporate
Operations and Customer
Support
Vast Knowledge of Metro
Detroit geographical service
area spanning 20 years
Extensive Service Delivery
Background
16 Years Experience Delivery,
Distribution, Shipping and Dock
Operations
3. AREAS OF EXPERTISE
Business Operations Shipping/Receiving
Mail Services Problem Resolution
Customer Support
Distribution and
Warehousing
4. DESIRED POSITIONS
Lead and support positions in fields of any various fields of endeavor. Pursuing, but not
limited to, business services, professional services, delivery firms, service-oriented
industries, commercial carriers, business organizations, government entities or independent
contractors.
Ownership of
Responsibility
Dedication To
Work
Sense Of
Urgency
Self-motivated
Very Hard-
working
Committed
Sense Of
Pride
Targets
Operations Transportation
Logistics Service Sector
Carrier
Delivery
Business
Services
Professional Values
Professional
Growth
Long-term
security
Personal
Fulfillment
Retirement
Potential
Financial
Security
Career Goals
5. CAREER ACHIEVEMENTS
4X Oce Business Services “Employee of the Month” Honoree cross several client engagements
Received 3 employee recognition awards from enterprise client within 6-month period for outstanding quarterly
performance
Merited unique achievement of managing only one-of-its-kind in the world corporate pension mailroom for General
Motors Corporation.
Improved customer satisfaction among clients, vendors and management.
Cultivated and maintained outstanding rapport with professional customer base.
Immediately responded to and resolved customer complaints in extraordinary fashion.
6. COMMERCIAL EXPERIENCE
Work History
Novitex
Enterprise
Solutions
Pitney Bowes
Management
Services
Canon Business Process
Services/Oce, NV
EDS Corporation
Positions Held
Shipping/Receiving
Lead
Customer Service
Associate
Office Services
Representative
Specialized
Support Clerk
Major Enterprise Clients
ACG Group
AAA Michigan
LaSalle Bank, N.A.
General Motors
Company
Major Achievements
2x Promoted as Head
of ACG Shipping
Operations
4X Oce Business
Services
Employee of the
Month
Awarded Several
Significant Merit
Pay Raises
Head of EDS Mail
Services #1
Account for 3
years
7. EDUCATION AND TRAINING
Formal: Degree: Mortuary Science, Eugene Applebaum College of Pharmacy and Health Sciences
WAYNE STATE UNIVERISTY, Detroit, MI, Honor Point Average: 3.4/4.0
20-year Member, Wayne State University Alumni Association
Technical Proficiency:
Certification Training Path-Microsoft Office Specialist Program-In Progress
Windows 7, OS X platforms, MS Office Communicator IM Client- ( Above-average Intermediate),
Microsoft Office Suite-Word, Excel, Outlook, PowerPoint , OneNote 2010/13 (Intermediate)
Web Browser: Internet Explorer 10, 11 and Google Chrome, Firefox (Intermediate-Advanced)
Logistics Software: UPS CampusShip, Worldship, FedEx Express Ship Manager, Pitney Bowes Arrival
Excellent command of FedEx and UPS Online Shipping Systems
Proprietary shipping/tracking systems, multi-, single-carrier platforms
Industrial: HAZ-MAT COM/Safety Standards, InfoSec and Cyber Security Training
Sustainability, Proprietary Practices, Code of Conduct, Security Awareness
Qualified Forklift Operator, 16-year MI Class “C” (Chauffeur’s) Driver’s License Holder
Clean MVR, Zero Points, Fully Insured, Enhanced Driving Skills
