1. 1 I Ramshad cheruvathayil [Contact: +971 56 1483629 E-mail: ramshadck@gmail.com ,rckspk@yahoo.com ]
SHIPPING / CUSTOMER SERVICE / DOCUMENTATION / OPERATIONS / INBOUND & OUTBOUND CALLS
/CLEARANCE / FREIGHT FORWARDING & TRANSPORATION
A multifaceted professional with 7.5 years of experience in Shipping, Clearance, Operations, Documentation ,Customer Service,
Inbound & outbound calls, Stack Operation , Freight Forwarding in UAE. Quick learner, Self-motivated, result oriented professional
with demonstrated abilities in Management, with effective cross-cultural communications. A resilient problem-solver who is both
outgoing and achievement-driven. Effective in collaborating with others to achieve established goals, to contribute towards the growth
and success of the organization.
 High Knowledge of Shipping
 Export and Import Procedures
 Operations and Administration
 Customs & Clearance Rules, Regulations & Procedures
 Multifaceted professional having experience in Shipping, Clearance, Operations, Transportation ,Documentation ,Customer
Service, Stack Operation, Inbound outbound call , cross trade & Freight Forwarding in UAE.
 Team player with excellent interpersonal skills can handle the multitask work under pressure, without supervision and meet
deadlines. Handle correspondence, draft letters, as and when needed.
 Knowledge of Export and Import management sea cargo documents Bill of lading, Commercial invoice, packing list Certificate
of origin, Insurance Policy , Delivery order, Bill of Exchange, Inspection certificate, food import request (FIRS) health certificate
,dangerous cargo import request (IDG) Phytosanitary certificate , Duty exception certificate and other related matters.
 Ability to diplomatically resolve customer complaints and diffuse tension, to ensure customer retention
 Preparing Sea cargo customs documents (customs EXP, FCL, LCL T/S & RO-RO): Export declaration, Import Bill of entry,
Transit in & out declaration etc.
 Excellent communication skills, both High customer service skills, with an ability to diffuse tension and resolve complaints, Good
knowledge of MS office and knowledge of computing packages
 A team Workers, organized, having a great self-discipline at work, ability to work under high pressure.
 The flexible person to change, adapt and respond rapidly to changing circumstances.
 Strong Administration and Management skills with efficiency to deal with professionalism
COMPETENCY FORTE
QUALIFICATIONS & TRAININGS
 Bachelor of Commerce, Prathibha College, Punnayurkulam, Kerala
 Plus two – Central Board of Education ,Delhi India
 S S L C Kerala Secondary Education Board, Vannery high school Perumpadappu, Malappuram Kerala
TECHNICAL EDUCATION
 Diploma in automobile engineering Nadatara , Trissure Kerala ( All India technical education centre )
 MMV Nadatara , Trissure Kerala ( National certificate for vocational trainees )
EDUCATION/ TRAININGS / OTHER SKILLS
RAMSHAD CK
CONTACT: + 971 56 1483629
E-MAIL: ramshadck@gmail.com
DUBAI, U.A.E

2. 2 I Ramshad cheruvathayil [Contact: +971 56 1483629 E-mail: ramshadck@gmail.com ,rckspk@yahoo.com ]
COMPUTER SKILLS
 MS Office ( Word, Excel, PowerPoint , Outlook )
 Photo shop
LANGUAGES KNOWN
 English (Read, Write and Speak),
 Malayalam (Read, Write and Speak)
 Hindi (Speak),
WORK EXPERIENCE
 Worked as an Administrator in SHAH ADVERTISING Thrissur , Kerala
 Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the
registrar and admissions offices
 Meeting and greeting clients and visitors to the office
 Typing documents and distributing memos
 Supervising the work of office juniors and assigning work for them
 Updating & maintain the holiday, absence and training records of staff
 Worked as an Instructor in phonetic ITC Nadatara Thrissur Kerala
 Initiating, promoting and managing recreational activities
 Established positive relationships with students, parents, fellow instructors and school administrators/staff.
 Taught general education students as well as individuals with learning challenges and special needs within a
mainstream, inclusive classroom
 Worked as an Import and Export Operation Executive in BMC LINE SHIPPING SERVICES and Al Canal Al Bahri (
BMC Logistics ) from Jan 2009 to Dec 2013
Dubai, U.A.E. (Jan 2009 to Dec 2013)
B.M.C Line Shipping Services LLC
Import and Export Operation Executive
 Responsible for all customer related issues, reports required by management and reporting directly to the CEO
 Handle all requests in the best interest of both customer and company.
 Co-ordination with emails with agents throughout the world Like Egypt, KSA,Turky,India
 Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, work
cooperatively and jointly to provide quality seamless customer service.
 To resolve the most difficult customer complaints and correspondence and authorize adjustments to customer accounts.
 Support all issues related to three business units Customs and Port.
 Reporting Day To Day Booking To CEO
 Issuing CRO to customer through Dubai trade as per sales team instruction
 Sending vessel cut off flyers to customers
 Uploading Load List To DPW through Dubai Trade And Submitting To Vessel Operators
 Handling Customer Calls and Replying To Their Queries.
 Responsible for issuing the Delivery Order after uploading Manifest and Discharge list EDI
 Following container availability in stack ( MT , EXP & FCL ) Updating the same to HQ
 Attending To Issues Related To Documentation With Port And Customers
CAREER GRAPHCAREER GRAPH SKILLS

3. 3 I Ramshad cheruvathayil [Contact: +971 56 1483629 E-mail: ramshadck@gmail.com ,rckspk@yahoo.com ]
Al Canal Al Bahri (BMC Logistics)
 Filing Export Rate Through The System
 Negotiating The Best Possible Terms With Suppliers And Freight Forwarders
 Negotiating with shipping lines for the best rate and quoting to customer
 Processing Bookings And Sending Releases To The Customers
 Coordinating With The Warehouse Team And Tracking The Materials Dispatched By The Company.
 Update Customer Contracts In The Company Software
 Handling Customs CDR and Standing Guarantee accounts
 Preparing Sea cargo customs documents (Export declaration , Import Bill of entry , Transit in & out declaration etc)
 Preparing Bill Of Lading Draft And Sending To Customers For Verification
 Handling Of B/L Surrendering ,Issuing Telex Release And Coordinate With The Overseas Agents
 Update The Freight Invoice In System And Issue The Same To Customers
 Getting Commercial Invoices, Packing Lists, Certificate Of Origin And Other Related Documents From The Shipper And
Passing Documents From Customs On Time- Using Mirsal 2 For All Types Of Bills
 Preparing of Export and Import management sea cargo documents Bill of lading, Commercial invoice, packing list Certificate
of origin, Insurance Policy , Delivery order, Bill of Exchange, Inspection certificate, food import request (FIRS) health
certificate ,dangerous cargo import request (IDG) Phytosanitary certificate , Duty exception certificate and other related
matters.
 Presently working in Sea Sands Shipping LLC Dubai as an Operation Executive
Dubai, U.A.E. (Dec-2013 to Present)
Cater to customers by communication channels like portal, telephone and email, being first pints of contact for external
customers of Dubai Trade, and first points of customers to be register with Dubai Trade portal as any of the above units as
below
PORT SERVICES
IMP, EXP, CROSS TRADE - LCL, RO-RO & BB SHIPMENTS
 Help the customer to be registered & renew with Dubai Trade for port services by entering the trade license details on Dubai
Trade portal, follow-up with their reference number to get the approval and to have a user ID and password to DT portal.
 Help the customer to apply for any service provided to them by Dubai Trade such as Container Release, Empty receipt, EXP
acceptance, Empty release to CFS, Inter Terminal Transfer Delivery Order etc.
 Checking the yard inventory ( MT , FCL ,EXP , TS ) and updating the same to related department
 Monitoring yard inventory for availability of the unit in stack before sending the CRO to customers
 Responsible for collect the load list from customer after send CRO and converting the load list to EDI for uploading to DPW
through Dubai Trade
 Preparing export-shipping documents Invoice, Packing list, Certificate of origin and Bill of lading Insurance Policy,
Phytosanitary certificate (For food) Export declaration etc.
 Applying for CO (Certificate of origin) though the Dubai Chamber after updating the shipment details
 Preparing Cargo and freight manifest and sending to final destination after getting BL confirmation from shipper
 Preparing the Discharge List (EDI file ) and uploading in CSV mode To DPW through Dubai Trade And Submitting To Vessel
Operators after getting final manifest and loaded list from POL
 Sending container arrival notice to consignee before discharging the units

4. 4 I Ramshad cheruvathayil [Contact: +971 56 1483629 E-mail: ramshadck@gmail.com ,rckspk@yahoo.com ]
 Handling RO – RO shipments ( Jebel Ali – Sharjah )
 Applying for DO (Deliver Order) after uploading their manifest (EDI ) file, which is including the BL details (Bill of lading)
to get the MRN no (Manifest reference no) and update the same on Dubai Trade to generate a Delivery order, handed over
to their client to complete other processes
 Instructing to port for shift the long staying import units from import stack to auction yard for auction after getting final
confirmation from related department
 Help the customer to get the approval for FIRS (Food import request) & IMDG import request after updating shipment details
through Dubai Municipality website.
 Help the customer for applying Duty Exception / Industrial Exception after updating the shipment details and company details
though U.A.E Ministry Economy
 Handling all the procedures of Cross stuffing, car stuffing & status change etc.
 Responsible for getting best agent at POL for cross trade shipment through World cargo alliance (WCA)
 Filing the cross trade rate ( FOB and Ex Work ) after negotiating with WCA agents
 Following cross trade shipments until discharging the units at FND and updating movements to customers
 Preparing the quotation after getting cargo volume and cargo details for LCL shipments and giving instruction to WH for
accepting and loading the cargo on the first closing box also updating delivery address to final destination and following FND
agent unit delivering the goods to consignee
CUSTOMS
 Processing Customs Document uses Mirsal 1 & Mirsal 2 for all types of bills (e.g. Export, Import, Statistical Re export, Free
zone bill Transit , and Transfer )
 Support clients from the Free Zone Company, Dubai Based Company, Other Emirates, GCC Company, to register initially with
Dubai Customs and to obtain custom code to be registered with Dubai Trade and have a user ID and password to Dubai Trade
portal.
 Apply for any services provided to them by Dubai Trade with our help and support as well Such as export Bill , Local Import
Bill; New Declaration.
 Help the customer to be registered under M2 services (any system, which has been launched by a customer to replace M1
services all above mentioned services, helping them to apply for any kind of DEC (declaration) import DEC or export DEC for
free zone company.
 Guide the client to apply for an import DEC from ROW (rest of the world) to free zone by entering all the required information
based on their DO and submit the same through several steps online.
 Follow-up with customs regarding their DEC reference number and get approval upon paying customs charges, then go for DP
payments and nominate their hauler (Transporter) to transfer their cargo IN or OUT of port.
 Follow up with customers through phone or E-mail for survey feedbacks their requirements.
 Create portal users and allocate services to them per their role and registration approvals by business.
 Processing Customs Document for Sharjah customs through online (sharjahcustoms.gov)
 Indian  Male  Employment Visa
*Supporting Documents and References will be provided on request *